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Online Helpdesk Jobs in Eau Claire, WI (NOW HIRING)

Marten Transport

Infrastructure Helpdesk

Mondovi, WI · On-site

The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. Identifies, researches and resolves technical problems in a timely manner. 2. Field incoming help ...

Marten Transport

Infrastructure Helpdesk

Mondovi, WI

The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. Identifies, researches and resolves technical problems in a timely manner. 2. Field incoming help ...

Marten Transport

Infrastructure Helpdesk

Mondovi, WI

The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. Identifies, researches and resolves technical problems in a timely manner. 2. Field incoming help ...

Hy-Vee, Inc.

Aisles Online Shopper

Eau Claire, WI · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

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How much do online helpdesk jobs pay per hour?

As of May 27, 2026, the average hourly pay for online helpdesk in Eau Claire, WI is $22.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is an Online Helpdesk job?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive in the Online Helpdesk position, and why are they important?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

What does a typical day look like for someone working in an Online Helpdesk role?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.
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What cities near Eau Claire, WI are hiring for Online Helpdesk jobs? Cities near Eau Claire, WI with the most Online Helpdesk job openings:
Online Helpdesk jobs near you
Infrastructure Helpdesk

Infrastructure Helpdesk

Marten Transport

Mondovi, WI • On-site

Full-time

Posted 4 hours ago

Marten Transport rating

7.0

Company rating: 7.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

198th of 335 rated logistics

Job description

Purpose:
This role role is to ensure proper computer operation so that end users can accomplish business tasks. The goal is to minimize the need to get non-helpdesk I.S. personnel involved.
Responsibilities:
1. Identifies, researches and resolves technical problems in a timely manner.
2. Field incoming help requests from end users via both telephone and email in a courteous manner regarding software and/or hardware issues within servers, databases, and other mission critical systems.
3. Communicate software/hardware problems and issues to management, development teams, end users, and unit leaders as needed.
4. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
5. Prioritize and schedule problems. Escalate problems (when required) to the appropriately person.
6. Record, track, and document the help desk request problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
7. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
8. Identify and learn appropriate software and hardware used and supported by the organization.
9. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
10. Test fixes to ensure problem has been adequately resolved.
11. Perform post-resolution follow-ups to help requests.
12. Evaluate documented resolutions and analyze trends for ways to prevent future problems.
13. Develop help sheets and frequently asked questions lists for end users.
14. Included in on-call rotation
15. Other duties as assigned
Relationships:
Work with employees in all levels and departments. Exceptional customer service orientation.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Abilities/Skills Required:
* Knowledge of basic computer hardware and desktop/server operating systems.
* General application support experience with knowledge of programming languages used.
* Knowledge of various key systems/applications such as imaging, web applications, phone systems, satellite related systems, email, remote access methods, fuel processes, faxing, etc.
* Good understanding of the organization's goals and objectives.
* Exceptional written, oral, and documentation communication skills.
* Ability to conduct research into a wide range of computing issues as required.
* Ability to absorb and retain information quickly.
* Ability to present ideas in user friendly language.
* Highly self-motivated and directed with a keen attention to detail.
* Proven analytical and problem solving abilities.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
Physical Requirements:
* Additional working hours as required
* Sitting for long periods, manual dexterity, stooping, bending, light to moderate lifting, good listening and speaking ability.
Education/Training Required:
College diploma or university degree in the field of computer science and/or equivalent work experience.

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