ZipRecruiter

Log In

1

Online Customer Service Jobs in Rochester, MN (NOW HIRING)

ALM

Customer Service Representative

Rochester, MN · On-site

$24 - $29/hr

POSITION SUMMARY As a Customer Service Representative, you will play a critical role in keeping our communities warm and safe. You will manage customer accounts, create delivery and service tickets ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Arvig

Customer Service Professional

Grand Meadow, MN · On-site

$15 - $19/hr

Customer Service Professional $ 20.66/hr. Arvig: Committed to Service, Dedicated to You Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge ...

Arvig

Customer Service Professional

Grand Meadow, MN · On-site

$15 - $19/hr

Customer Service Professional $ 20.66/hr. Arvig: Committed to Service, Dedicated to You Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge ...

HyVee

Aisles Online Pickup Clerk

Rochester, MN

$13.50 - $16.80/hr

Aisles Online Pickup Clerk Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

previous pagenext page

Showing results 21-40

All JobsOnline Customer Service JobsOnline Customer Service Jobs in Rochester, MN

Online Customer Service information

See Rochester, MN salary details

$9

$18

$26

How much do online customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for online customer service in Rochester, MN is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

How do you become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some roles may require previous experience in customer support or related fields, and training is often provided by the employer.

How to become a customer service online?

To become a customer service online representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many roles require experience with customer management software or live chat tools, and some employers may prefer certifications in customer service or related fields. Building good problem-solving abilities and a professional online presence can also improve your chances of securing such positions.

What are the most commonly searched types of Customer Service jobs in Rochester, MN?

The most popular types of Customer Service jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Online Customer Service jobs?

Cities near Rochester, MN with the most Online Customer Service job openings:

Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,856 per year, or $17.2 per hour.

Customer Service Representative

Rochester, MN • On-site

ALM
Media and Telecom • 501 - 1,000 employees
Learn more about ALMexternal

$24 - $29/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Application Instructions
To apply, click the green 'Apply Now' button above. Please read through your information carefully, as you will not be able to make changes once your application has been submitted.
Position Description
COMPANY OVERVIEW
Consolidated Energy Company is a privately-owned full-service supplier of refined products and propane to local homeowners, farmers, trucking fleets and construction and railroad operations. We are a forward-thinking company that values integrity, our diverse team, sustainability, and innovation. Headquartered in La Crosse, Wisconsin, our organization is a leader in our field with resources and additional opportunities in renewable energy, road construction and maintenance, aggregate, and emerging technology throughout the Midwest. To learn more about us, visit : www.consolidatedenergyco.com .
POSITION SUMMARY
As a Customer Service Representative, you will play a critical role in keeping our communities warm and safe. You will manage customer accounts, create delivery and service tickets, resolve inquiries with a friendly, professional demeanor. The ideal candidate is patient, customer focused and thrives in a fast-paced environment, possesses strong data entry skills, and is comfortable following strict processes and safety protocols.
This is a full-time position located in Rochester, MN and will include Monday through Friday, daytime hours.
This position will also be responsible for:
    • Manage Inbound/Outbound customer calls on multiline phone system
    • Process payments, adjustments, corrections, and deposits
    • Process delivery and product service orders, and invoices
    • Update customer account information accurately
    • Troubleshoot and resolve customer billing questions in person, phone, and email
    • Provide comprehensive support to customers
    • Work independently while also collaborating effectively within cross-functional teams in person and virtually
    • Handle seasonally high-volume workload with time sensitive tasks
    • Other administrative duties as assigned
BENEFITS
Starting wage $$24.00- $29.00 /hour depending on experience. Competitive wage & retirement program. Health, dental, vision, life and disability insurance. Paid vacation and holidays available immediately.
Position Requirements
    • High School Diploma or GED required
    • 1-2 years of experience in customer service or administration role preferred
    • Proficiency in Microsoft Office Suite, specifically Excel and Outlook
    • Ability to manage a variety of high-volume tasks efficiently while ensuring project deadlines are met and tasks are completed timely
    • Strong communication, active listening, and problem-solving skills are essential
    • Basic math skills to calculate gallons, taxes, and percentages
    • Ability to work in a fast-paced office environment, multitasking between phone systems and computer software

Equal Opportunity Employer
Accessibility: If you need an accommodation during the application process, you may call our Application Accommodation Line at Phone: (855) 844-0125
EOE, including disability/vets
If you want to view the Know Your Rights poster, please choose your language: English - Spanish
If you want to view the Pay Transparency Policy Statement, please click the link: English

Apply