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Entry Level Customer Service Jobs in Rochester, MN

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How much do entry level customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for entry level customer service in Rochester, MN is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is an Entry Level Customer Service job?

An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.

What are the key skills and qualifications needed to thrive in the Entry Level Customer Service position, and why are they important?

To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.

What are typical career advancement opportunities for Entry Level Customer Service employees?

Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.
More about Entry Level Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Rochester, MN? The most popular types of Customer Service jobs in Rochester, MN are:
What are popular job titles related to Entry Level Customer Service jobs in Rochester, MN? For Entry Level Customer Service jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Service jobs in Rochester, MN look for? The top searched job categories for Entry Level Customer Service jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Entry Level Customer Service jobs? Cities near Rochester, MN with the most Entry Level Customer Service job openings:
Entry Level Customer Service jobs near you
Infographic showing various Entry Level Customer Service job openings in Rochester, MN as of May 2026, with employment types broken down into 1% As Needed, 64% Full Time, 31% Part Time, and 4% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $38,170 per year, or $18.4 per hour.

Personal Lines Insurance Customer Service Representative-Entry Level

Claremont Insurance Agency, LLC

Claremont, MN • On-site

$40K - $55K/yr

Full-time

Life, Retirement, PTO

Posted 29 days ago

Job description

We are seeking a Personal Lines Customer Service Representative (CSR) to join our team with the primary focus being personal lines and farm accounts. In this role, you will provide exceptional customer service to policyholders by assisting with inquiries, policy changes, billing questions, and coverage explanations. The ideal candidate has strong communication skills, attention to detail, and a passion for helping clients understand their insurance options.


Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities


Responsibilities

-Provide outstanding customer service by handling inbound and outbound calls, emails, and in-person inquiries.

-Assist clients with policy changes, endorsements, renewals, and cancellations.

-Explain coverage options, policy details, and billing processes to clients in a clear and professional manner.

-Process payments, issue certificates of insurance, and provide required documentation.

-Work closely with agents and underwriters to ensure client needs are met efficiently.

-Maintain accurate and up-to-date client records in the agency management system.

-Assist in identifying client needs and cross-selling additional personal lines products when appropriate.

-Stay informed about industry changes, carrier guidelines, and regulatory compliance.


Requirements

-High school diploma or equivalent; some college preferred.

-Preferred: Insurance license (Property & Casualty and Life & Health) or willingness to obtain.

-Previous experience in an insurance agency or customer service role is a plus.

-Strong verbal and written communication skills.

-Ability to multi-task, prioritize, and manage time effectively.

-Proficiency in Microsoft Office (Word, Excel, Outlook), Google (docs, drive, sheets, forms) and agency management systems.

-Detail-oriented with excellent problem-solving skills.

-Positive attitude and ability to work well in a team environment.