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Online Customer Service Jobs in Racine, WI (NOW HIRING)

PPC Flex

Customer Service Specialist

Oak Creek, WI · On-site

$16.25 - $21.50/hr

What You'll Be Doing As a Customer Service Specialist, you'll play a critical role in delivering a best‑in‑class customer experience from order entry to final delivery. Customer Experience ...

Walgreens

Customer Service Associate

Waukegan, IL · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Muskego, WI

$13.75 - $18.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

HRS Talent Solutions

Customer Service Assistant

Milwaukee, WI · On-site

$17 - $23.50/hr

About the job Customer Service Assistant Customer Service Assistant Entry-Level Customer Support & Service Coordination Role About the Role We are currently hiring for a Customer Service Assistant ...

Walgreens

Customer Service Associate

Kenosha, WI

$14.25 - $19.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Kenosha, WI · On-site

$14 - $19.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Milwaukee, WI · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Elm Grove, WI · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Sendik's Food Market

Customer Service Office

Brookfield, WI · On-site

$13.50 - $18.75/hr

Role Title Customer Service Office Associate Manager Customer Service Manager Job Summary The Customer Service Office Associate will be responsible for modeling and promoting Sendik's culture by ...

Walgreens

Customer Service Associate

Waukegan, IL

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Milwaukee, WI · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Greendale, WI · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Waukesha, WI · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Brookfield, WI · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

ND Pacaging

Customer Service Representative

Sturtevant, WI · On-site

$15.50 - $21/hr

Customer Service Manager Location: Sturtevant, WI Position Summary The Customer Service Representative I serves as the first point of contact for new and existing customers of the corrugated ...

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead ...

Mativ Holdings

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company connects, protects, and purifies the world every day through a wide ...

IEWC US

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

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Showing results 41-60

All JobsOnline Customer Service JobsOnline Customer Service Jobs in Racine, WI

Online Customer Service information

See Racine, WI salary details

$9

$17

$25

How much do online customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for online customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.
What are the most commonly searched types of Customer Service jobs in Racine, WI? The most popular types of Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for Online Customer Service jobs? Cities near Racine, WI with the most Online Customer Service job openings:
Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,661 per year, or $17.6 per hour.

Customer Service Specialist

PPC Flex

Oak Creek, WI • On-site

$16.25 - $21.50/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

PPC Flex rating

6.5

Company rating: 6.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

92nd of 119 rated packaging manufacturers

Job description

Are you someone who thrives on solving problems, building strong customer relationships, and being the go‑to expert others rely on? Do you love working in a fast‑paced environment where no two days are the same? If so, we’d love to meet you!

We’re looking for an energetic, customer‑obsessed Customer Service Specialist to support our Sales team and a portfolio of key customers—while also serving as a mentor and leader within our Customer Service team.


What You’ll Be Doing

As a Customer Service Specialist, you’ll play a critical role in delivering a best‑in‑class customer experience from order entry to final delivery.


Customer Experience & Order Management

  • Own customer orders end‑to‑end, ensuring accuracy, pricing, lead times, and on‑time delivery
  • Proactively review open orders and communicate changes before customers have to ask
  • Create shipping releases and manage expedited shipments when needed
  • Process returns, credits, samples, and pricing requests with speed and accuracy
  • Partner closely with Sales and cross‑functional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more)

CRM & Process Excellence

  • Maintain customer data and contacts in Salesforce CRM
  • Capture customer insights, interactions, and trends to drive continuous improvement
  • Escalate and resolve system, process, or order issues—seeing them through to closure
  • Maintain strong product and process knowledge

Senior‑Level Impact

In this leadership‑focused role, you’ll go beyond day‑to‑day service:

  • Lead customer meetings focused on open orders, inventory, and service performance
  • Create custom reports, spreadsheets, SOPs, and training materials
  • Assist Sales with onboarding new customers and managing high‑level accounts
  • Lead or participate in special projects that improve customer service processes company‑wide

What We’re Looking For

  • Exceptional customer‑facing communication and listening skills
  • Action‑oriented, diplomatic, and comfortable working with urgency
  • Positive, patient, and team‑focused attitude
  • Strong problem‑solver who thrives on challenges
  • Ability to juggle multiple priorities in a fast‑paced manufacturing environment

Apply today and help us deliver outstanding experiences—one customer at a time.

What PPC Flex employees say

Pay

Benefits

Hours and flexibility

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