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Online Customer Service Rep Jobs in Edison, NJ (NOW HIRING)

ST. JOSAPHAT PARISH

Customer Service Rep

Newark, NJ · On-site

$16.75 - $22.75/hr

The CSR will report to the Director of Customer Care. * The position is based on a 40 hour work week Monday thru Friday but may be changed at management's discretion. * The CSR position receives and ...

ST. JOSAPHAT PARISH

Customer Service Rep

Newark, NJ · On-site

$16.75 - $22.75/hr

The CSR will report to the Director of Customer Care. * The position is based on a 40 hour work week Monday thru Friday but may be changed at management's discretion. * The CSR position receives and ...

InspiriTec, Inc.

CSR

Newark, NJ

$16.75 - $22.75/hr

A CSR represents the Department of Consumer Affairs (DCA) in responding to a wide variety of public inquiries regarding all aspects of the Professional Licensing. A CSR must at all times maintain a ...

Intellectt INC

customer service representative

Princeton, NJ · On-site

$16.75 - $22.75/hr

Role : Customer Service Representative (CSR) Location: Hybrid (Princeton, NJ) Shift: Mon/Fri WFH, Tue-Thurs onsite Duration: 12-month contract Experience: 2-3+ years in customer service, order ...

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Online Customer Service Rep information

See Edison, NJ salary details

$10

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How much do online customer service rep jobs pay per hour?

As of May 28, 2026, the average hourly pay for online customer service rep in Edison, NJ is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Customer Service Rep, and why are they important?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by Online Customer Service Reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

How to be an online customer service rep?

To become an online customer service representative, you typically need strong communication skills, proficiency with computers and customer service software, and the ability to handle inquiries professionally. Many employers prefer candidates with previous customer service experience or relevant certifications, and the role often requires working flexible hours or shifts. Training is usually provided by the employer to familiarize new reps with company policies and tools.

How to make 1000 a week remote?

An online customer service representative can earn $1,000 a week by working full-time hours, often 40 hours or more, and gaining experience or specialized skills such as technical support or multilingual communication. Increasing income may involve taking on multiple clients, working for higher-paying companies, or advancing to supervisory roles. Using tools like CRM software and maintaining strong communication skills can improve earning potential.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

What are the most commonly searched types of Customer Service Rep jobs in Edison, NJ? The most popular types of Customer Service Rep jobs in Edison, NJ are:
What are popular job titles related to Online Customer Service Rep jobs in Edison, NJ? For Online Customer Service Rep jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Rep jobs in Edison, NJ look for? The top searched job categories for Online Customer Service Rep jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Online Customer Service Rep jobs? Cities near Edison, NJ with the most Online Customer Service Rep job openings:
Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Edison, NJ as of May 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 91% Physical, and 9% Remote job distribution, with an average salary of $40,476 per year, or $19.5 per hour.
Customer Service Representative

Customer Service Representative

TopView Sightseeing

New York, NY • On-site

$17 - $20/hr

Temporary

Posted 2 days ago

Job description

Customer Service Representative
TopView Sightseeing is a well-established company based in New York City, offering a variety of sightseeing tours by bus, bike, and boat. Our dedicated team of native local experts serves over 2,500 customers daily, providing visitors to the Big Apple and other cities-including Philadelphia, Washington, DC, Atlanta, Houston, Dallas, and London-with unforgettable experiences. Customer service is of paramount importance to the TopView Sightseeing brand, and as we continue to grow and expand internationally, we remain committed to enhancing the customer experience across our network. We are looking for an experienced Customer Service Representative to play a crucial role in our front-facing and back-office customer service operations.
We are seeking a Customer Service Representative for a seasonal position based in New York City, with the potential to lead to a permanent role.
Availability Requirements:
• MUST be able to work Weekends and Holidays.
• This is not a remote position.
• Shifts may vary, with potential start times as early as 12 AM.
Responsibilities and Duties
• Handle phone calls and emails for all locations, including NYC, Philadelphia, Washington, DC, Atlanta, Houston, Dallas and London.
• Assist customers with bookings and sales over the phone, in person, and online.
• Demonstrate in-depth knowledge of our products and services.
• Perform various administrative tasks in a fast-paced environment.
• Adhere to company policies and procedures.
• Greet and assist all office visitors in line with company standards.
• Maintain organized records and a clean reception area.
• Support the Customer Service Assistant Manager with additional administrative duties.
• Not limited to the above duties
Qualifications and Skills
• Strong customer service skills.
• Geographical knowledge of Manhattan is a plus.
• Must be computer proficient - data entry, emailing, internet researching, faxing, and others.
• CRM Knowledge and Zendesk a +
• Project management software a +
• Time management skills
• Knowledge of Google workspace is a +.
• Understanding Excel and formulas is a +.
• Problem-Solving Capabilities.
• Excellent (verbal and written) communication skills.
• Positive attitude and enthusiasm.
• Requires a professional demeanor.
• Team player with good organizational and interpersonal skills.
• Able to multitask.
• Must come to work presentable and well-groomed.
• Business casual attire at all times.
• Available for on-call (weekdays/weekends).
• Available to work on Weekends and all Major Holidays.
• Exceptional attendance
Other experience:
• Bilingual A+ (Spanish, Mandarin, Hindi, French, Arabic, Portuguese)
Job Types: Seasonal
Salary: $17.00 - $20.00 per hour
Benefits:
• Employee discount
Schedule
• 8-hour shift, with varying times. Can be as early as 8 am.
• Holidays
• Overtime
• Midday/Evening/Overnight
• Weekend availability
Ability to commute/relocate:
• New York, NY 10017: Reliably commute or planning to relocate before starting work (Required) Experience:
• Microsoft Excel: 1 year (Required)
• Customer service: 1 year (Required)
Work Location: In person

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