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Online Customer Service Rep Jobs in Decatur, IL (NOW HIRING)

Consociate Health

Customer Care Representative

Decatur, IL

$15.50 - $21/hr

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$15.50 - $21/hr

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding ...

Thorntons

Guest Service Representative

Lincoln, IL · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... customers by providing a friendly and helpful experience that wins loyalty to the brand. • ...

Thorntons

Guest Service Representative

Lincoln, IL · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... customers by providing a friendly and helpful experience that wins loyalty to the brand. • ...

Thorntons

Guest Service Representative

Decatur, IL · On-site

$16.50 - $16.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... customers by providing a friendly and helpful experience that wins loyalty to the brand. • ...

Thorntons

Guest Service Representative

Decatur, IL · On-site

$16.50 - $16.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... customers by providing a friendly and helpful experience that wins loyalty to the brand. • ...

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

Prepare, box, and wrap customer purchases and online orders for shipment * Calculate service counter and store cash work - prepare bank deposits * Maintain a clean and organized department * Be ...

Walgreens

Customer Service Associate

Decatur, IL · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Dollar Tree

Customer Service Associate I

Lincoln, IL · On-site

$14.25 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate I

Forsyth, IL · On-site

$13.25 - $18.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

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All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Decatur, IL

Online Customer Service Rep information

See Decatur, IL salary details

$9

$18

$26

How much do online customer service rep jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for online customer service rep in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

How to make 25 dollars an hour online?

Online customer service representatives can earn around $25 an hour by providing support through chat, email, or phone, especially with experience and strong communication skills. Many companies offer remote customer service roles that pay competitive wages, often requiring familiarity with customer management tools and a reliable internet connection.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance incentives.

What are some common challenges faced by Online Customer Service Reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What are the key skills and qualifications needed to thrive as an Online Customer Service Rep, and why are they important?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

How to make $1000 a week remotely?

An online customer service representative can earn $1000 a week by working full-time hours, typically 40 hours or more, and gaining experience or specialized skills such as technical support or multilingual communication. Increasing income may involve taking on multiple clients, working for higher-paying companies, or advancing to supervisory roles. Consistent performance, good communication skills, and familiarity with customer service tools are essential for higher earnings.

How to become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools. Relevant experience in customer support or sales can be beneficial, and some employers may require training or certification in specific platforms or communication techniques.
What are the most commonly searched types of Customer Service Rep jobs in Decatur, IL? The most popular types of Customer Service Rep jobs in Decatur, IL are:
What are popular job titles related to Online Customer Service Rep jobs in Decatur, IL? For Online Customer Service Rep jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Rep jobs in Decatur, IL look for? The top searched job categories for Online Customer Service Rep jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Online Customer Service Rep jobs? Cities near Decatur, IL with the most Online Customer Service Rep job openings:
Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Decatur, IL as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.

Guest Service Representative

DOUBLE STAR HOSPITALITY DECATUR LLC

Forsyth, IL • On-site

$15 - $15.75/hr

Part-time

Re-posted 27 days ago

Job description

Benefits/Perks 
  • Flexible Scheduling
  • Career Advancement Opportunities 
  • Competitive Compensation
Job Summary
We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!  

Responsibilities
  • Greet every guest with a smile 
  • Assist guests with the registration process
  • Answer phone calls and take messages accurately
  • Anticipate the needs of guests and build rapport
  • Respond to guest concerns and resolve them appropriately, escalating to management when necessary
  • Maintain accurate records of registration and payment information 
  • Ensure compliance with health and quality standards
Qualifications
  • High School Diploma/GED required
  • Familiarity with hospitality industry standards
  • Knowledge of front desk operations and procedures
  • Proficient in English; knowledge of other languages is a plus
  • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
  • Ability to demonstrate genuine care for customers and employees
  • Ability to work in a fast-paced environment