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Online Customer Service Rep Jobs in Decatur, IL (NOW HIRING)

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

JB Hawks

JB Hawks Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative APPLY ONLINE OR IN PERSON TODAY! Come Join Our Team at JB Hawks! JB Hawks is a growing retail tobacco and vape chain with locations across Illinois and Missouri. Our ...

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Domino's

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Company Description We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for ...

Tate & Lyle

Customer Service Rep

Decatur, IL

$48K - $55K/yr

Customer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer ...

Domino's Pizza

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing ...

Tate & Lyle

Customer Service Rep

Decatur, IL · On-site

$48K - $55K/yr

Customer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer ...

Domino's Franchise

Customer Service Rep

Decatur, IL

$15.50 - $21/hr

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing ...

Carevet

Veterinary CSR

Lincoln, IL

$15.50 - $21.25/hr

Veterinary Customer Service Representative (CSR) Location: Lincoln, IL 62656 We are seeking a compassionate and detail-oriented Veterinary Customer Service Representative (CSR) to join our team in ...

SHUR-CO

Customer Service Representative

Decatur, IL · On-site

$20 - $26/hr

Customer Service Representative Location: Decatur, IL Job Summary Perform out-bound and/or in-bound telephone selling and marketing calls. Represent the company to its customers in a professional ...

The Animal Hospital

Veterinary CSR

Lincoln, IL

$15.50 - $21.25/hr

```html Veterinary Customer Service Representative (CSR) Location: Lincoln, IL 62656 Job Summary We are seeking a compassionate and detail-oriented Veterinary Customer Service Representative (CSR) to ...

CareVet

Veterinary CSR

Lincoln, IL

$16.50 - $17.50/hr

```html Veterinary Customer Service Representative (CSR) Location: Lincoln, IL 62656 Job Summary We are seeking a compassionate and detail-oriented Veterinary Customer Service Representative (CSR) to ...

The Animal Hospital

Veterinary CSR

Lincoln, IL · On-site

$16.50 - $17.50/hr

```html Veterinary Customer Service Representative (CSR) Location: Lincoln, IL 62656 Job Summary We are seeking a compassionate and detail-oriented Veterinary Customer Service Representative (CSR) to ...

Kirby Risk

Customer Service Representative I

Decatur, IL

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused ... Apply today. How to apply: To be considered for this position, please apply online: . Email ...

kirbyrisk

Customer Service Representative I

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

kirbyrisk

Customer Service Representative I

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

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$26

How much do online customer service rep jobs pay per hour?

As of May 30, 2026, the average hourly pay for online customer service rep in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Customer Service Rep, and why are they important?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by Online Customer Service Reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

How to be an online customer service rep?

To become an online customer service representative, you typically need strong communication skills, proficiency with computers and customer service software, and the ability to handle inquiries professionally. Many employers prefer candidates with previous customer service experience or relevant certifications, and the role often requires working flexible hours or shifts. Training is usually provided by the employer to familiarize new reps with company policies and tools.

How to make 1000 a week remote?

An online customer service representative can earn $1,000 a week by working full-time hours, often 40 hours or more, and gaining experience or specialized skills such as technical support or multilingual communication. Increasing income may involve taking on multiple clients, working for higher-paying companies, or advancing to supervisory roles. Using tools like CRM software and maintaining strong communication skills can improve earning potential.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

What are the most commonly searched types of Customer Service Rep jobs in Decatur, IL? The most popular types of Customer Service Rep jobs in Decatur, IL are:
What are popular job titles related to Online Customer Service Rep jobs in Decatur, IL? For Online Customer Service Rep jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Rep jobs in Decatur, IL look for? The top searched job categories for Online Customer Service Rep jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Online Customer Service Rep jobs? Cities near Decatur, IL with the most Online Customer Service Rep job openings:
Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Decatur, IL as of May 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 91% Physical, and 9% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.
Customer Service Representative

Customer Service Representative

Circle K Stores, Inc.

Decatur, IL

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Circle K rating

4.9

Company rating: 4.9 out of 10

Based on 1,297 frontline employees who took The Breakroom Quiz

32nd of 47 rated convenience stores

Job description

Store 4701302: 3798 N Woodford St, Decatur, Illinois 62526
Shift Availability
Days & Evenings & Overnight
Time Type
Part time
Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Customer Service Representative, you will enjoy:

  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Flexible Spending/Health Savings Accounts
  • Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions
Great if you have:
  • Retail and customer service experience
  • Sales associate or cashiering experience
  • High school diploma or equivalent
  • Motivation to advance in your career!
  • Willingness to learn and have fun!
Physical Requirements:
  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
  • Bend at the waist with some twisting up to one hour a shift
  • Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs

Hiring Range: $15.00 to $15.25
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish

What Circle K employees say

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About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US

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