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Online Customer Service Agent Jobs in Raleigh, NC

Biz Voice Boost

Customer Service Agent

Raleigh, NC

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the ...

NC Farm Bureau

Customer Service Agent

Durham, NC

$37K/yr

... service. That's what makes us different. That's why every customer gets a dedicated, local agent who will get to know you and your unique needs and be there for you if a loss occurs.

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Wake Forest, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Raleigh, NC · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Chapel Hill, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Cary, NC · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

NC Farm Bureau

Customer Service Agent

Durham, NC · On-site

$37K/yr

Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an ...

NC Farm Bureau

Customer Service Agent

Durham, NC · On-site

$37K/yr

Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an ...

1-800-PACK-RAT LLC

CS AGENT

Wake Forest, NC · On-site

$15 - $24/hr

Customer Service Agent Customer Service Agent FLSA Classification Non-exempt Department Customer ... online and over the phone. You will also inform customers of the product terms and features and ...

1-800-PACK-RAT

CS AGENT

Wake Forest, NC

$13.25 - $17.75/hr

Customer Service Agent Customer Service Agent FLSA Classification Non-exempt Department Customer ... online and over the phone. You will also inform customers of the product terms and features and ...

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Online Customer Service Agent information

See Raleigh, NC salary details

$9

$17

$26

How much do online customer service agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for online customer service agent in Raleigh, NC is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Customer Service Agent, and why are they important?

To thrive as an Online Customer Service Agent, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is often required. Strong interpersonal skills, patience, and adaptability help agents deliver positive experiences and handle challenging interactions. These competencies are essential for resolving customer issues efficiently and maintaining high satisfaction in digital service environments.

How do Online Customer Service Agents typically handle high volumes of customer inquiries during peak periods?

During peak periods, Online Customer Service Agents often utilize ticketing systems and prioritization tools to efficiently manage a large number of customer inquiries. Agents may work closely with team leads and use templated responses for common issues, while still personalizing replies as needed. Collaboration with other agents and escalation teams helps ensure that urgent or complex cases are resolved promptly. Time management and adaptability are key skills in maintaining service quality under high demand.

What does an Online Customer Service Agent do?

An Online Customer Service Agent assists customers through digital channels such as email, live chat, and social media. Their main duties include responding to inquiries, resolving issues, processing orders, and providing information about products or services. They aim to ensure customer satisfaction and may also handle returns, complaints, and technical support. Effective communication and problem-solving skills are essential for this role.

What is the difference between Online Customer Service Agent vs Call Center Representative?

AspectOnline Customer Service AgentCall Center Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar customer service skills, often with call handling training
Work EnvironmentRemote, online platforms, chat/email supportCall centers, inbound/outbound calls, office or remote
Industry UsageRetail, tech, e-commerce, service industriesTelecommunications, insurance, finance, retail
Search/Comparison IntentCustomer support, online service rolesPhone-based customer support roles

Online Customer Service Agents primarily handle customer inquiries via chat or email in a remote setting, focusing on digital communication. Call Center Representatives typically manage customer calls, often in a call center environment, providing support over the phone. Both roles require strong communication skills and customer service experience, but differ mainly in communication channels and work environment.

What are the most commonly searched types of Customer Service Agent jobs in Raleigh, NC? The most popular types of Customer Service Agent jobs in Raleigh, NC are:
What are popular job titles related to Online Customer Service Agent jobs in Raleigh, NC? For Online Customer Service Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Agent jobs in Raleigh, NC look for? The top searched job categories for Online Customer Service Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Online Customer Service Agent jobs? Cities near Raleigh, NC with the most Online Customer Service Agent job openings:
Online Customer Service Agent jobs near you

Customer Service Agent

Biz Voice Boost

Raleigh, NC

$15 - $20.25/hr

Other

Posted yesterday

Job description

Job Title: Customer Service Agent
Location: Raleigth
Job Type: Full-time
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your primary focus will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our brand.
Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner across multiple channels including phone, email, and chat.
  • Assist customers in troubleshooting and resolving product issues or service-related inquiries.
  • Provide accurate product information and guidance to customers to facilitate their purchase decisions.
  • Maintain customer records by updating account information and documenting interactions.
  • Escalate complex issues to the appropriate departments while following up to ensure resolution.
  • Identify trends in customer feedback and suggest improvements to enhance service delivery.
Requirements & Qualifications:
  • High school diploma or equivalent; additional education or customer service training preferred.
  • Proven experience in a customer service role or similar position.
  • Excellent communication skills, both verbal and written, with a customer-oriented approach.
  • Strong problem-solving abilities and the capability to handle challenging situations with empathy.
  • Familiarity with customer support software and tools is a plus.
  • Ability to work independently as well as part of a team in a fast-paced environment.

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