Online Content Moderator Jobs in Silver Spring, MD

Job#: 3044106
Job Description:
The Web Content Strategist is self-motivated, data-driven, and dedicated to improving the member experience and supporting business priorities through web content strategy. Advanced knowledge of taxonomy, digital asset management, content management systems (CMS), search engine optimization (SEO) and online/digital metrics using industry best practices. Partnering with other members of their product team, including developers, UX designers, copywriters and stakeholders, ensuring deliverables fulfil strategic needs and improve the member experience.
Assist in the development of a cross-channel content strategy and define stakeholders' content requirements to support their goals and corporate objectives. Builds strong, collaborative relationships with internal business owners, third party vendors, and Marketing, and Digital Channels teams to ensure content strategy is aligned with best practices and supports corporate goals and initiatives. Works with limited guidance on complex projects with significant impact. Provide guidance and assistance to team members.
Responsibilities

• Collaborate with a cross-functional team to define and launch product vision and strategy
• Collaborate with and provide insight on content strategies to Marketing management/staff, and business owners to ensure all properties are up-to-date, engaging, and consistent across all channels
• Collaborate with the User Experience (UX) team to define user models and interfaces for new/updated features and functionality
• Collaborates across channels to deliver an effective content marketing strategy and editorial plan to meet business objectives and member needs to increase satisfaction, engagement and drive brand and product awareness
• Analyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritization
• Analyze and report content initiative results and make recommendations for future campaigns and projects
• Assist with determining when added product value should be pushed to members/employees
• Assist with the product backlog including refinement of stories with cross-functional team
• Assist with delivering communications/presentations to executive management
• Assist with the execution of program priorities and ensures the conceptual and technical integrity of the features or components for the team
• Conduct audits to create content inventories and gap analyses and to identify deviations from approved content strategy and recommend corrective action
• Assist with the development of content strategy architecture, digital asset management, content management systems (CMS), and online/digital metrics based on industry best practices
• Develop/recommend changes to improve usability of digital content , functionality, interactivity, and usability of site(s) to management
• Evaluate, test, edit, and optimize digital experiences
• Influence, and motivate product team and stakeholders towards continuous improvement of product
• Partner with business analysts to integrate usability studies, user research, and market analysis to into product requirements
• Proactively work with product team to formulate creative ideas or solutions for potential issues
• Provide guidance to developers, designers, and third party vendors in content creation consistent with Navy Federal's standards and business objectives
• Regularly analyze true needs for product features and constantly push for clear understanding of value
• Ensure compliance with corporate brand standards, marketing style guides, and legal requirements
• Review site analytics to monitor user behavior, refine content and messaging strategies; recommend changes to Search Engine Optimization/Search Engine Marketing (SEO/SEM)
• Ensure integrity & governance of digital content, that it meets brand standards and improves member experience
• Stay current with technology as well as, government/policy impacts and industry best practices
• Track/coordinate implementation of digital content enhancements/development and ensure deadlines are met
• Translate program vision into product user stories
• Work with internal content authors, and provide feedback to third party content suppliers
• Perform other related duties as assigned

Qualifications

• Bachelor's Degree in Journalism, Communications, Marketing, Information Technology or the equivalent combination of training, education, and experience
• Working knowledge of interactive usability best practices and concepts
• Advanced verbal and written communications skills
• Experience in translating complex concepts, customer needs, motivations and behaviors into easy-to-understand interactive experiences and deliverables
• Experience in using web analytics software (Google Analytics, and Adobe Analytics)
• Working knowledge of interactive design and information architecture
• Working knowledge of Search Engine Optimization (SEO) strategy as applied to content
• Working knowledge of digital and online technologies, best practices, trends, issues, editing and authoring tools
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced organizational, planning and time management skills
• Experience in content delivery, site governance and content management for high traffic websites
• Skill navigating multiple screens and PC applications and adapting to new technologies
• Experience leading, shaping and developing innovative solutions while managing business risks
• Experience with various content management systems (Adobe AEM preferred) and experience with site governance, user roles and workflows
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Experience in scrum product management or ownership
• HTML skills, including knowledge of CSS, JavaScript
• Knowledge of the financial services environment and Navy Federal's functions, policies, procedures, products, and services
• Experience working in a demanding, fast paced, creative environment similar to an advertising agency

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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