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Online Chat Support Jobs in Boca Raton, FL (NOW HIRING)

Modernizing Medicine, Inc.

Support Specialist 1

Boca Raton, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ModMed is hiring a driven Software Support Specialist I to join our positive, passionate, and high-performing Client Services team focused on providing best-in-class software support service to our ...

Modernizing Medicine, Inc.

Support Specialist 1

Boca Raton, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ModMed is hiring a driven Software Support Specialist I to join our positive, passionate, and high-performing Client Services team focused on providing best-in-class software support service to our ...

Devereux

Kinship Support Specialist

Davie, FL · On-site

$23.80 - $27.13/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Kinship Support Specialist is responsible for identifying family needs and driving the implementation of accessing and connecting the family to support the youth placed in their home. Position ...

Wholesale Distributor - Broward County

Be Seen First

Technical Support Specialist

Fort Lauderdale, FL · On-site

$24 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary The Technical Support Specialist is responsible for providing technical support and troubleshooting assistance related to the company's electrical, electronic, mechanical, and ...

Apex Informatics

Customer Support Technician

Boca Raton, FL · On-site

$17.25 - $23.50/hr

Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide both in-person and remote technical support to our customers. Assist with a wide range ...

Apex Informatics

Customer Support Technician

Boca Raton, FL · On-site

$17.25 - $23.50/hr

Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of ...

Chewy

Executive Assistant

Plantation, FL

At Chewy, we strive to be the most trusted and convenient online destination for pet parents and ... Chewy is looking for an Executive Assistant to support senior leaders in our Plantation, FL ...

Chewy

Executive Assistant

Plantation, FL · On-site

At Chewy, we strive to be the most trusted and convenient online destination for pet parents and ... Chewy is looking for an Executive Assistant to support senior leaders in our Plantation, FL ...

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Showing results 41-60

All JobsOnline Chat Support JobsOnline Chat Support Jobs in Boca Raton, FL

Online Chat Support information

See Boca Raton, FL salary details

$13

$24

$42

How much do online chat support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for online chat support in Boca Raton, FL is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What are the most commonly searched types of Chat Support jobs in Boca Raton, FL?

The most popular types of Chat Support jobs in Boca Raton, FL are:

What are popular job titles related to Online Chat Support jobs in Boca Raton, FL?

For Online Chat Support jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Online Chat Support jobs in Boca Raton, FL look for?

The top searched job categories for Online Chat Support jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Online Chat Support jobs?

Cities near Boca Raton, FL with the most Online Chat Support job openings:

Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,414 per year, or $24.7 per hour.

Support Specialist 1

Modernizing Medicine, Inc.

Boca Raton, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Join the Team Modernizing Medicine
At ModMed, we're not just building software-we're reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
A Culture of Excellence
When you join ModMed, you're joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
  • Consistently ranked as a Top Place to Work
  • 2025 Globee Business Awards: Gold Globee for "Technology Team of the Year"
  • 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
  • Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.
Ready to modernize medicine with us?
Job Description Summary:
ModMed is hiring a driven Software Support Specialist I to join our positive, passionate, and high-performing Client Services team focused on providing best-in-class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! This position is a hybrid role and is based in our Boca Raton, FL office.
Your Role:
  • Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
  • Based on your experience and the department's needs, you will be placed on either the Clinical or Practice Management Support team. Comprehensive training will be provided to prepare you for success in your assigned area.
  • Provide consistent, professional, and high-quality client support to our client base.
  • Establish procedures to ensure client satisfaction and quality service delivery.
  • Communicate and collaborate across teams and departments to help resolve issues.
  • Replicate and document issues for further escalation.

Skills & Requirements:
  • Bachelor Degree, preferred.
  • 1-2 years of related experience.
  • Manage/ field 25+ inbound calls per day.
  • If local, the ability to work onsite at our Boca Raton HQ Office 3 days a week.
  • Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues.
  • Experience within a medical practice and/or EMR experience is preferred.
  • Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS.
  • Knowledge of bug tracking software such as Zen and Jira.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to effectively prioritize and manage time.

ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
United States
  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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