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Online Chat Representative Jobs in Raleigh, NC (NOW HIRING)

Customer Service Representative

Raleigh, NC ยท On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We ... Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

Customer Service Representative

Durham, NC ยท On-site

$15.50 - $21/hr

Respond to customer inquiries via phone, email, or chat, providing accurate and timely information. Order Processing: Process customer orders accurately in the system, ensuring timely follow-up. ...

Customer Service Representative

Durham, NC ยท On-site

$15.50 - $21/hr

Respond to customer inquiries via phone, email, or chat, providing accurate and timely information. Order Processing: Process customer orders accurately in the system, ensuring timely follow-up. ...

Sales Representative

Raleigh, NC ยท On-site

$63K/yr

The Sales Representative maintains customer relationships, sells new and used equipment and ... For consideration, all candidates must apply through our online career portal. We kindly ask that ...

Be Seen First

We are seeking a Customer Service Representative to answer customer questions, schedule ... Proficiency in Excel, Teams, Email, QuickBooks Online, and Adobe E-sign is preferred. Who We Are:

Be Seen First

We are seeking a Customer Service Representative, preferably with the ability to speak Spanish and ... Answer phones and use online computer system * Process returns and payments * Monday - Friday (7:30 ...

Be Seen First

We are seeking a Customer Service Representative, preferably with the ability to speak Spanish and ... Answer phones and use online computer system * Process returns and payments * Monday - Friday (7:30 ...

Showing results 21-40

Online Chat Representative information

See Raleigh, NC salary details

$11

$20

$33

How much do online chat representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for online chat representative in Raleigh, NC is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $22.45 per hour, depending on experience, location, and employer.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the most commonly searched types of Chat Representative jobs in Raleigh, NC?

The most popular types of Chat Representative jobs in Raleigh, NC are:

What are popular job titles related to Online Chat Representative jobs in Raleigh, NC?

For Online Chat Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Online Chat Representative jobs in Raleigh, NC look for?

The top searched job categories for Online Chat Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Online Chat Representative jobs?

Cities near Raleigh, NC with the most Online Chat Representative job openings:

Infographic showing various Online Chat Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $42,879 per year, or $20.6 per hour.

Customer Service Representative

Net Commesh

Raleigh, NC โ€ข On-site

$15.50 - $21.25/hr

Full-time

Re-posted 29 days ago


Job description

โ€Š
Job Title: Customer Service Representative
Location: Raleigh, NC
Department: Customer Service
Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will serve as the first point of contact for our customers, addressing inquiries, concerns, and providing information in a friendly and professional manner. This role is critical in maintaining customer satisfaction and fostering loyalty through exceptional service.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Resolve customer complaints or issues by actively listening and providing solutions promptly.
  • Maintain a detailed record of customer interactions and transactions using our CRM system.
  • Provide product information and support to customers to assist them in making informed decisions.
  • Assist in processing orders, returns, and exchanges according to company policies.
  • Collaborate with team members and departments to address customer needs and improve processes.

Qualifications:
  • High school diploma or equivalent; associate's degree or higher preferred.
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Ability to work flexible hours, including evenings and weekends if needed.
  • Proficiency in using customer service software and CRM systems.