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Online Chat Rep Jobs in Indiana (NOW HIRING)

WARE

Inside Sales Representative

New Albany, IN · On-site

WARE is seeking a customer-focused Inside Sales Representative to grow parts sales while providing ... Responsibilities • Provide exceptional customer service via phone, email, and online chat for ...

Corewell Health

Customer Service Rep Associate

Fort Wayne, IN · On-site +1

$15.75 - $21.50/hr

Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc. Essential Functions * Analyzes, evaluates ...

Surf Internet

Customer Care Representative

La Porte, IN · On-site

$15 - $17/hr

The Customer Care Representative is responsible for providing excellent customer service and ... Answer all incoming calls and live chat requests while providing an excellent customer experience.

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All JobsOnline Chat Rep JobsOnline Chat Rep Jobs in Indiana

Online Chat Rep information

See Indiana salary details

$9

$21

$57

How much do online chat rep jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for online chat rep in Indiana is $21.10, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $24.42 per hour, depending on experience, location, and employer.

What is the difference between Online Chat Rep vs Customer Service Representative?

AspectOnline Chat RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online platform-basedIn-office or remote, depending on employer
Industry UsageCommon in e-commerce, tech, and online servicesWidespread across retail, telecom, banking, and more
Primary CommunicationText-based chatPhone, email, in-person, or chat

Online Chat Reps primarily handle customer inquiries via live online chat, focusing on quick, text-based support. Customer Service Representatives may handle multiple communication channels, including phone and email, and often work in various industries. While both roles require strong communication skills and customer service experience, Online Chat Reps specialize in digital, real-time chat support, making them ideal for online businesses and tech companies.

What are Online Chat Reps?

Online Chat Representatives, also known as chat agents or live chat support, are customer service professionals who assist customers via online chat platforms. Their main responsibilities include answering customer inquiries, resolving issues, providing product information, and guiding users through website processes in real time. They play a crucial role in delivering efficient, text-based support for businesses, often handling multiple conversations simultaneously. Successful chat reps possess strong communication skills, multitasking abilities, and a customer-focused attitude.

What are some common challenges faced by Online Chat Reps, and how can they be managed effectively?

Online Chat Reps often handle multiple customer conversations simultaneously, which can be challenging when trying to provide prompt, personalized responses. Managing time efficiently and staying organized are essential to avoid feeling overwhelmed. Additionally, interpreting customer tone and intent without verbal cues can require extra attention to detail and empathy. Many employers provide training and digital tools to help reps manage workloads and improve communication, so taking advantage of these resources can make the role more manageable and rewarding.

What are the key skills and qualifications needed to thrive as an Online Chat Rep, and why are they important?

To thrive as an Online Chat Rep, strong written communication skills, fast typing abilities, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms like Zendesk or LiveChat is typically required. Exceptional patience, problem-solving, and multitasking abilities help representatives handle multiple conversations and resolve issues effectively. These skills ensure efficient, high-quality customer support and satisfaction in a digital environment.
What are popular job titles related to Online Chat Rep jobs in Indiana? For Online Chat Rep jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Online Chat Rep jobs in Indiana look for? The top searched job categories for Online Chat Rep jobs in Indiana are:
What cities in Indiana are hiring for Online Chat Rep jobs? Cities in Indiana with the most Online Chat Rep job openings:
Online Chat Rep jobs near you
Infographic showing various Online Chat Rep job openings in Indiana as of July 2026, with employment types broken down into 3% Locum Tenens, 57% Full Time, 8% Part Time, and 32% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $43,887 per year, or $21.1 per hour.
Inside Sales Representative

Inside Sales Representative

WARE

New Albany, IN • On-site

Full-time

Posted 7 days ago

Job description

WARE is one of the nation's largest and most expansive boiler rental, service, education, and training companies. A family-owned business founded in 1952, WARE has experienced continual growth for over 70 years. The company culture strongly rooted in service, growth and generosity sets it apart, with these core values serving as the foundation of the company's success.
Steam power plays a significant role in the daily operations of many large economic sectors, such as health care, education, food, and petrochemical among others, poising WARE for expansive growth for years to come.
WARE is seeking a customer-focused Inside Sales Representative to grow parts sales while providing outstanding support to our Outside Sales, Service, and Rental teams. This role requires someone who enjoys solving customer problems, building relationships, and delivering exceptional service while managing orders from quote to completion. Prior experience as an Industrial Boiler-Burner Service Technician is a plus.
Responsibilities
• Provide exceptional customer service via phone, email, and online chat for WARE, BoilerWAREhouse.com, WARE Boiler University, and The Valve Shop
• Support Outside Sales, Service, and Rental teams by sourcing parts and equipment, preparing quotations, processing orders, and managing orders through delivery
• Coordinate with internal departments to ensure timely communication and successful order fulfillment
• Process customer orders, verify pricing and shipment details, and expedite deliveries as needed
• Proactively communicate order status, delivery updates, and changes with customers
• Complete sales reports, customer follow-up, and other assigned duties
• Perform other duties as assigned
Requirements
• High school diploma or GED required
• Five (5)+ years of industrial sales and customer service experience; steam/hot water, plumbing, or HVAC parts and service background preferred
• Strong customer service, relationship-building, analytical, and problem-solving skills
• Excellent verbal and written communication skills
• Proficient with CRM systems, Microsoft Office, and online business applications
• Highly organized with the ability to prioritize multiple tasks and manage details
• Self-motivated, adaptable, and collaborative with a positive, professional attitude

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