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Remote Quantum Fiber Customer Service Jobs in Indiana

ForgeFit

Remote Customer Service Specialist

Indianapolis, IN · On-site +1

$16.25 - $21.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Fort Wayne, IN · On-site +1

$16.75 - $22.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Bloomington, IN · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Lafayette, IN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Gary, IN · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Evansville, IN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Fort Wayne, IN · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Greenwood, IN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Noblesville, IN · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

West Lafayette, IN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Valparaiso, IN · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Terre Haute, IN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Hammond, IN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Kokomo, IN · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Muncie, IN · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

South Bend, IN · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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Remote Quantum Fiber Customer Service information

What are the key skills and qualifications needed to thrive as a Remote Quantum Fiber Customer Service representative?

To thrive as a Remote Quantum Fiber Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and empathy are crucial soft skills for effectively handling customer inquiries and resolving issues remotely. These skills ensure efficient service delivery, high customer satisfaction, and effective resolution of technical or account-related problems.

What are some common challenges faced by Remote Quantum Fiber Customer Service representatives, and how can they be managed effectively?

Remote Quantum Fiber Customer Service representatives often face challenges such as troubleshooting technical issues without being physically present, managing high call volumes, and adapting to rapidly changing product updates. To manage these effectively, representatives rely on comprehensive training, robust knowledge bases, and clear communication tools to guide customers step-by-step. Staying proactive with ongoing learning and collaborating closely with technical support teams also helps ensure that customer inquiries are resolved efficiently and accurately, even from a remote setting.

What is the difference between Remote Quantum Fiber Customer Service vs Remote Quantum Fiber Technical Support?

AspectRemote Quantum Fiber Customer ServiceRemote Quantum Fiber Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of networking and fiber optics
Work EnvironmentCustomer service centers or remote from homeRemote technical troubleshooting environment
Employer & Industry UsageTelecommunications providers, customer support teamsTechnical support teams within telecom companies
Common Search & ComparisonFocuses on customer interactions and service inquiriesFocuses on resolving technical issues and network troubleshooting

Remote Quantum Fiber Customer Service primarily handles customer inquiries, billing, and service requests, while Remote Quantum Fiber Technical Support focuses on diagnosing and resolving technical network issues. Both roles are essential in the telecommunications industry but differ in their technical requirements and daily tasks.

How to get hired for remote quantum fiber customer service?

To get hired as a remote quantum fiber customer service representative, candidates should have strong communication skills, basic technical knowledge of fiber internet services, and experience with customer support tools. Employers often look for prior customer service experience and the ability to work independently in a remote environment. Certifications related to networking or customer service can also enhance your application.

What is a Remote Quantum Fiber Customer Service representative?

A Remote Quantum Fiber Customer Service representative is a professional who assists customers with inquiries, troubleshooting, and support related to Quantum Fiber internet services, all while working from a remote location. Their responsibilities typically include answering customer calls or chats, resolving billing or technical issues, and providing information about Quantum Fiber products and services. They use digital tools and communication platforms to ensure customers receive timely, helpful assistance without visiting a physical office.
What are popular job titles related to Remote Quantum Fiber Customer Service jobs in Indiana? For Remote Quantum Fiber Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Quantum Fiber Customer Service jobs in Indiana look for? The top searched job categories for Remote Quantum Fiber Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Remote Quantum Fiber Customer Service jobs? Cities in Indiana with the most Remote Quantum Fiber Customer Service job openings:
Remote Quantum Fiber Customer Service jobs near you

Regional Product Manager - Remote Fiber Test Systems

Viavi Solutions

Indianapolis, IN • On-site, Remote

Full-time

Re-posted 15 days ago

Job description

Summary:
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.
We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.
Duties & Responsibilities:
About VIAVI Solutions
VIAVI Solutions (NASDAQ: VIAV) is a global leader in network test, monitoring, and assurance solutions for communications service providers, enterprises, and network equipment manufacturers. VIAVI designs hardware, software, and systems that enable planning, deployment, certification, monitoring, and optimization of fiber networks, including Centralized Fiber Test systems.
We are the people behind the products that help keep the world connected - at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company to question, to collaborate and to push for solutions that will delight our customers.
Position Summary
VIAVI is seeking a Regional Product Manager (RPM) to drive go-to-market success and business growth for its Remote Fiber Test Systems (RFTS) portfolio across the North American service provider market.
This role is focused on market development, customer engagement, and commercial execution, acting as the regional interface between global product teams and service-provider customers. You will shape how VIAVI's remote fiber monitoring solutions are positioned, adopted, and expanded across Tier-1 and Tier-2 operators, open-access networks, utilities, and mobile backhaul providers.
This is an ideal role for a candidate who understands how service providers buy, deploy, and operate fiber networks, and who excels at turning technology into clear value propositions, scalable deployments, and revenue growth.
Key Responsibilities
Go-To-Market & Market Development
  • Own regional go-to-market execution for VIAVI's Remote Fiber Test Systems portfolio, including ONMSi and remote test heads into the market
  • Develop and execute regional market strategies aligned with service-provider priorities such as network expansion, operational efficiency, and network reliability
  • Build strong customer and ecosystem intimacy across operators, system integrators, and partners
  • Ensure ongoing alignment with BU objectives, enabling all functions that must execute to capture market share
  • Identify new market opportunities and expansion vectors within access, metro, and backbone networks

Customer Engagement & Business Growth
  • Lead customer-facing engagements with network engineering, operations, and architecture teams
  • Act as Solution Evangelists, leveraging customer / industry knowledge specific to technology segment
  • Validate and develop use cases and market readiness
  • Support proof-of-concepts, trials, and early deployments to accelerate adoption and scale
  • Develop business cases and ROI narratives that resonate with service-provider decision makers

Regional Voice of Customer
  • Act as a trusted advisor to customers by mapping operational challenges to VIAVI solutions
  • Capture regional service-provider requirements, workflows, and constraints and feed them back to global PLM and R&D
  • Influence global roadmaps and feature prioritization through market input
  • Provide insights on competitive positioning, regional standards, and commercial models
  • Ensure regional needs and solution value are understood across Sales, Marketing, Services, and Product teams
  • Provide technical feedback to the BU, assisting on product improvements and roadmap prioritization

Sales Enablement & Internal Execution
  • Enable Sales and Sales Engineering teams through training, positioning, and use-case storytelling
  • Develop customer-facing content, presentations, and sales plays tailored to service-provider audiences
  • Partner with Services and TAC to ensure customer success and satisfaction
  • Align closely with global PLM to ensure consistent messaging and expectations
  • Support strategic bids, tenders, and large-scale network programs
  • Support Regional Marketing and Sales events
  • Manage sales development activities during early stage of product launch
  • Support pricing, packaging, and commercial models based on regional deployment patterns and competitive dynamics

Pre-Requisites / Skills / Experience Requirements:
Required skills and Qualifications:
  • Bachelor's degree in Engineering, Telecommunications, Computer Science, or related discipline
  • 5+ years of experience in the North America telecom market covering product marketing, solutions marketing, systems engineering, or business development
  • Strong understanding of service-provider fiber network and technologies, including PON, point-to-point access and Metro, long-haul fiber architectures
  • Experience engaging directly with service-provider customers and supporting complex sales cycles
  • Ability to translate technical capabilities into clear market value and business case ROI that unlocks customer investments
  • Prior experience working for a communications service provider, fiber infrastructure company, or network equipment vendor preferred
  • Understands OTDR-based remote fiber test and monitoring platforms testing and use cases (ONMSi or similar)
  • Familiar with OSS/NOC environments and operational KPIs (availability, MTTR, SLA) with network operations

Key Competencies
  • Strong customer-facing and commercial mindset
  • Ability to influence and challenge processes or methods
  • Excellent communication and presentation skills
  • Strategic thinking combined with hands-on execution
  • Comfortable operating in fast-moving, multi-stakeholder environments
  • Fluent in English
  • Willing to travel (typically 50% expected)

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Apply