Springfield, IL · On-site
$15.75 - $21.50/hr
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are ...
Springfield, IL · On-site
$15.75 - $21.50/hr
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are ...
Springfield, IL · On-site
$15.75 - $21.50/hr
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are ...
Springfield, IL · On-site
$15.75 - $21.50/hr
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are ...
Springfield, IL · On-site
$15.75 - $21.50/hr
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are ...
Springfield, IL · On-site
$15.75 - $21.50/hr
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are ...
$5.24 - $7
0% of jobs
$7 - $8.75
0% of jobs
$8.75 - $10.50
0% of jobs
$10.50 - $12.26
2% of jobs
$12.26 - $14.01
13% of jobs
$14.50 is the 25th percentile. Wages below this are outliers.
$14.01 - $15.77
38% of jobs
$15.77 - $17.52
11% of jobs
$19.28 is the 75th percentile. Wages above this are outliers.
$17.52 - $19.28
11% of jobs
$19.28 - $21.03
14% of jobs
$21.03 - $22.79
6% of jobs
$22.79 - $24.54
5% of jobs
$5
$16
$24
| Aspect | Online Chat Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic computer skills | High school diploma or equivalent; communication skills |
| Work Environment | Remote or office-based, online platforms | Call centers, retail stores, or office settings |
| Industry Usage | Customer support via live chat on websites | Phone, email, in-person customer support |
| Common Search Intent | Online chat support roles, remote customer service jobs | Customer service jobs, support representative roles |
Online Chat Agents primarily handle customer inquiries through live chat platforms, often remotely, focusing on digital communication. Customer Service Representatives may work via phone, email, or in person, providing broader support across multiple channels. While both roles require strong communication skills and a customer-focused approach, Online Chat Agents specialize in online interactions, making them ideal for digital-first customer support environments.
$15.75 - $21.50/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 24 days ago
We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!
In the Role
Required
Preferred
Location: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!
