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Online Answering Service Jobs in Edison, NJ (NOW HIRING)

Answer Aide

Customer Service Representative

Manhattan, NY · On-site

$17.75 - $24/hr

AnswerAide is actively seeking an enthusiastic full-time, part-time, and on-call Answering Service Agent to provide quality customer service. Are you a people person who enjoys talking on the phone

Seastreak LLC

Customer Service Agent

Atlantic Highlands, NJ · On-site

$16 - $21.50/hr

Answering phones * Selling tickets and making reservations by phone and in person, using an online ... Experience in customer service (preferred) * Must be able to obtain a TWIC (Transportation Worker ...

Nexora Talent

Online Travel Coordinator

Brooklyn, NY · Remote

... answering questions, managing updates, and helping clients feel confident throughout their journey ... At Nexora Talent, we value personalized service and take pride in helping travelers create ...

BHIRED

Customer Service Rep - 900

Manhattan, NY

$25/hr

Full Time Customer Service Representative - 900 A growing appliance company is seeking a full time ... This includes handling online orders, answering questions, resolving issues, and providing support.

BHIRED

Customer Service Rep - 900

Brooklyn, NY

$25/hr

Full Time Customer Service Representative A growing appliance company is seeking a full time ... This includes handling online orders, answering questions, resolving issues, and providing support.

Seastreak

Customer Service Agent

Atlantic Highlands, NJ

$16 - $21.50/hr

Customer Service Representative Seastreak provides fast passenger ferry services in the New York ... Answering phones * Selling tickets and making reservations by phone and in person, using an online ...

InspiriTec, Inc.

Lead CSR

Newark, NJ

... answering questions, retrieving data in proprietary databases and help navigate resources in support of various DCA programs, which include * Online Tech Support: CSR's assist callers with online ...

BoConcept NY

Customer Service Representative

Bayonne, NJ · On-site

$16.25 - $22/hr

... with answering incoming calls to the Customer Care Department. * Assist Customer Care Team with ... Manage and follow up on work orders submitted on online web form. * Retrieve and document quality ...

BoConcept

Customer Service Representative

Bayonne, NJ · On-site

$16.25 - $22/hr

... with answering incoming calls to the Customer Care Department. * Assist Customer Care Team with ... Manage and follow up on work orders submitted on online web form. * Retrieve and document quality ...

Spectrum Staffing Services

Be Seen First

Bank Teller / Customer Service

Denville, NJ · On-site

$18 - $19/hr

Deliver professional and friendly support to customers by answering questions, resolving concerns ... OPEN POSITIONS: To apply online for our career opportunities go to our job board. www ...

Ferrellgas

Customer Service Specialist

Three Bridges, NJ

$17.25 - $22.75/hr

We are looking for a Full-Time Customer Service Specialist. This position is responsible for ... Propane Discounts Responsibilities Answering phones, chat, social media, or email in a polite ...

Ferrellgas

Customer Service Specialist

Three Bridges, NJ · On-site

$17.25 - $22.75/hr

We are looking for a Full-Time Customer Service Specialist. This position is responsible for ... Propane Discounts • Answering phones, chat, social media, or email in a polite, courteous, and ...

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Online Answering Service information

See Edison, NJ salary details

$12

$23

$40

How much do online answering service jobs pay per hour?

As of May 28, 2026, the average hourly pay for online answering service in Edison, NJ is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Answering Service Representative, and why are they important?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is an Online Answering Service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are popular job titles related to Online Answering Service jobs in Edison, NJ? For Online Answering Service jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Online Answering Service jobs in Edison, NJ look for? The top searched job categories for Online Answering Service jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Online Answering Service jobs? Cities near Edison, NJ with the most Online Answering Service job openings:
Online Answering Service jobs near you

Customer Service Representative

Answer Aide

Manhattan, NY • On-site

$17.75 - $24/hr

Full-time, Part-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

AnswerAide is actively seeking an enthusiastic full-time, part-time, and on-call Answering Service Agent to provide quality customer service. Are you a people person who enjoys talking on the phone ? Can you provide quality customer service?

Do you want to work for a supportive and growing company ? If so, please continue reading! This phone operator position earns a competitive wage based on your skills.

We provide great benefits and perks , including medical, dental, vision, short-term and long-term disability, life insurance, and paid time off (PTO) . If this sounds like the right customer service opportunity as a phone operator for you, apply today ! ABOUT ANSWER AIDE AnswerAide is a dedicated provider of 24/7 telephone answering services and customer service outsourcing for businesses.

Our superb team handles the after-hours and overflow phone calls, customer service outsourcing, and other administrative tasks when needed for our clients. Our services help various companies stay at the top of their industries because of the excellent support their customers receive. We strive to create the best experience for every caller by treating them like our own customers, and we treat our own customers like they are family.

Our team always goes the extra mile to ensure that all calls are handled professionally. Customer service training is provided to all employees so that everyone can give the highest quality of service. Our business wouldn't thrive without our employees, and we like to show them our appreciation by offering a positive work environment and exceptional benefits !

A DAY IN THE LIFE OF AN ANSWERING SERVICE AGENT As a virtual receptionist, you are the backbone of our company. Your main responsibilities include receiving inbound calls and placing outbound calls. You listen attentively and collect customer data to provide them with basic information about the services and support they seek.

Taking accurate notes and detailed messages is a main part of the job, and you have no problem balancing this while speaking clearly on the phone. You help schedule appointments for customers and process orders and payments while ensuring all calls are documented and reported to the appropriate business. Maintaining order is a skill that comes naturally to you, and you find great satisfaction in helping others through quality customer service!

QUALIFICATIONS OF AN ANSWERING SERVICE AGENT A resident of AL, FL, GA, KS, SC, TX, or VA Ability to type 40+ words per minute with minimal errors Ability to follow instructions Must be able to multitask (talk, type, and follow scripting verbatim) Strong customer service skills Strong computer skills Being bilingual is not required, but a plus **COMPUTER REQUIREMENTS ** -PC w/ Windows 10 or 11 -Memory (RAM): 8GB minimum -Hard Drive: 100 GB minimum available space -Dual monitors 20"+ or laptop 15"+. Both monitors must have a minimum resolution of 1920x1080 -PC should be less than three years old -High-speed internet with a minimum of 50 Mbps download speed, with low latency. No wireless, cellular, satellite, or Wi-Fi connections - Please view our full list of equipment requirements Do you have excellent verbal and written communication skills?

Can you maintain professionalism and use a clear speaking voice on the phone? Can you balance multiple tasks at once while demonstrating good time management? Do you have an upbeat, enthusiastic, and friendly personality?

Are you detail-oriented? If so, we want to hear from you about this phone operator opportunity! #J-18808-Ljbffr

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