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Onboarding Program Manager Jobs in Hialeah, FL (NOW HIRING)

Black & Veatch

Program Manager

Miami, FL · On-site

Program Manager Together, we own our company, our future, and our shared success. As an employee ... All applicants must be able to complete pre-employment onboarding requirements (if selected) which ...

New

Black & Veatch

Program Manager

Coral Gables, FL · On-site

Manage a program with very large or complex inter-related projects or multiple moderate size ... All applicants must be able to complete pre-employment onboarding requirements (if selected) which ...

Black & Veatch

Program Manager

Coral Gables, FL · Hybrid

Manage a program with very large or complex inter-related projects or multiple moderate size ... All applicants must be able to complete pre-employment onboarding requirements (if selected) which ...

Cyclops Inc

Technical Program Manager (Remote)

Miami, FL · On-site +1

$123K - $159K/yr

Role Overview We are seeking a Technical Program Manager (TPM) to bring structure, predictability ... Merchant onboarding and KYB processes * Customer KYC and KYT readiness * Geographic and currency ...

Cyclops

Technical Program Manager (Remote)

Miami, FL · Remote

$132K - $170K/yr

Role OverviewWe are seeking a Technical Program Manager (TPM) to bring structure, predictability ... Merchant onboarding and KYB processes * Customer KYC and KYT readiness * Geographic and currency ...

CoreSite

Commissioning Program Manager

Miami, FL

$125K - $155K/yr

Commissioning Program Manager - Data Center : As a member of the company's Engineering team, the ... Manage commissioning scope definition and CxA procurement while ensuring effective onboarding ...

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Onboarding Program Manager information

See Hialeah, FL salary details

$27.2K

$64.5K

$99.2K

How much do onboarding program manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for onboarding program manager in Hialeah, FL is $64,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,400.00 and $72,500.00 per year, depending on experience, location, and employer.

What is an onboarding program manager?

An Onboarding Program Manager is responsible for designing, implementing, and overseeing the process that helps new employees integrate into an organization. They coordinate orientation sessions, develop training materials, and ensure that new hires have the resources and support they need to become productive team members quickly. Their role often involves collaborating with HR, department leaders, and IT to streamline onboarding processes and improve the overall new hire experience.

What are the key skills and qualifications needed to thrive as an onboarding program manager?

To thrive as an Onboarding Program Manager, you need expertise in employee onboarding processes, project management, and a background in HR or organizational development, often supported by a bachelor’s degree in a related field. Familiarity with HRIS platforms, onboarding software, and project management tools like Asana or Trello is highly beneficial. Exceptional communication, organizational skills, and a customer-focused mindset help build rapport with new hires and coordinate cross-functional teams. These skills ensure a seamless onboarding experience, driving employee engagement, retention, and overall organizational effectiveness.

How does an onboarding program manager typically collaborate with other departments to ensure a smooth new hire experience?

Onboarding Program Managers work closely with HR, IT, hiring managers, and sometimes department-specific trainers to coordinate all aspects of a new employee’s introduction to the company. They ensure that necessary equipment, access, and training are ready before the start date and facilitate communication between teams to address any unique onboarding needs. Regular meetings and feedback loops with these departments help refine the onboarding process, ensuring consistency and continuous improvement. This collaboration is essential for creating a positive, efficient, and engaging experience for new hires.

What is the difference between Onboarding Program Manager vs Onboarding Specialist?

AspectOnboarding Program ManagerOnboarding Specialist
ResponsibilitiesOversees onboarding programs, manages teams, develops strategiesExecutes onboarding tasks, assists new hires, manages individual onboarding sessions
Required CredentialsTypically requires experience in HR or program management, certifications like SHRM or HR certificationsOften requires HR or related certifications, strong communication skills
Work EnvironmentStrategic, managerial, often in HR or Talent Acquisition departmentsOperational, hands-on, directly interacts with new employees

The Onboarding Program Manager focuses on designing and managing onboarding strategies at a program level, while the Onboarding Specialist handles the day-to-day onboarding activities for new hires. Both roles require HR knowledge and certifications, but the Program Manager has a broader, strategic scope compared to the Specialist's operational focus.

What are popular job titles related to Onboarding Program Manager jobs in Hialeah, FL?

For Onboarding Program Manager jobs in Hialeah, FL, the most frequently searched job titles are:

What job categories do people searching Onboarding Program Manager jobs in Hialeah, FL look for?

The top searched job categories for Onboarding Program Manager jobs in Hialeah, FL are:

What cities near Hialeah, FL are hiring for Onboarding Program Manager jobs?

Cities near Hialeah, FL with the most Onboarding Program Manager job openings:

Onboarding Program Manager jobs near you

VIP Manager - Training & Onboarding

Hard Rock Digital

Hollywood, FL • On-site

Full-time

PTO

Re-posted 12 days ago

Job description

What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?
What's the position?
The VIP Onboarding & Training Manager is responsible for designing, implementing, and continuously improving the onboarding, training, and professional development programs for the VIP Department. This role partners closely with VIP leadership, Human Resources, Learning & Development, and cross-functional stakeholders to ensure new and existing team members receive a best-in-class learning experience that supports business objectives and delivers exceptional service to VIP guests.
The Manager oversees all aspects of the employee onboarding journey, including the development of structured 30-, 60-, and 90-day onboarding programs, role-specific learning paths, coaching resources, and continuing education initiatives. In addition, this role is responsible for coordinating departmental training, facilitating presentations, measuring training effectiveness, and administering employee engagement and VIP feedback surveys to identify opportunities for continuous improvement.
The ideal candidate is an engaging facilitator, strong communicator, and experienced learning professional with a passion for developing people and building high-performing teams.
Essential Duties & Responsibilities
Onboarding Program Management
  • Design, implement, and continuously improve the VIP Department onboarding experience.
  • Develop structured 30-, 60-, and 90-day onboarding programs for all VIP roles.
  • Partner with hiring managers to ensure successful onboarding plans are customized by position.
  • Coordinate all onboarding logistics, including scheduling, training assignments, introductions, and system access.
  • Monitor onboarding progress and ensure completion of required milestones.
  • Conduct regular check-ins with new team members throughout their onboarding journey.
  • Evaluate onboarding effectiveness through feedback, performance metrics, and retention data.

Training & Learning Development
  • Develop and deliver instructor-led and virtual training programs for new hires and existing employees.
  • Create role-specific training curricula for VIP Hosts, Account Managers, Operations, Marketing, and Leadership.
  • Coordinate recurring departmental training sessions and continuing education opportunities.
  • Partner with subject matter experts to develop operational and product training materials.
  • Maintain departmental training documentation, manuals, job aids, and Standard Operating Procedures (SOPs).
  • Administer learning paths through the company's Learning Management System (LMS), including Udemy Business.
  • Track and report training completion, certifications, and compliance.

Sales & Service Training
  • Deliver training focused on relationship management, sales techniques, player engagement, responsible gaming, and service excellence.
  • Coach employees on communication, objection handling, player retention, and account management best practices.
  • Reinforce company standards, operational procedures, and VIP service expectations.
  • Identify knowledge gaps and recommend targeted coaching initiatives.
  • Partner with leadership to support performance improvement plans through individualized development.

Employee Engagement & Development
  • Design and administer employee engagement and team satisfaction surveys.
  • Analyze survey results and present actionable recommendations to VIP leadership.
  • Develop initiatives that enhance employee engagement, retention, and team culture.
  • Coordinate recognition programs and learning events that support employee development.
  • Measure onboarding success through employee feedback and performance outcomes.

VIP Guest Feedback & Continuous Improvement
  • Develop and administer VIP guest satisfaction surveys following hosted events, campaigns, and service interactions.
  • Analyze guest feedback to identify trends, service opportunities, and operational improvements.
  • Present findings and recommendations to leadership.
  • Partner with VIP leaders to implement service enhancements based on guest feedback.

Presentation & Facilitation
  • Lead engaging classroom, virtual, and one-on-one training sessions.
  • Deliver presentations to leadership, new hires, and department teams.
  • Facilitate workshops, onboarding sessions, and department meetings.
  • Create professional presentation materials and training resources.
  • Adapt training delivery to accommodate different learning styles.

Cross-Functional Collaboration
  • Partner with Human Resources and Learning & Development to align departmental onboarding with company standards.
  • Collaborate with Marketing, Operations, Loyalty, Compliance, Product, and Customer Service to develop cross-functional training.
  • Support organizational change management initiatives by developing communication and training plans.
  • Serve as a trusted advisor to VIP leadership on employee development strategies.

What are we looking for?
Technical Skills
  • Experience designing onboarding and training programs.
  • Strong presentation and public speaking skills.
  • Experience developing instructor-led and virtual learning content.
  • Proficiency with Microsoft Office Suite, particularly PowerPoint, Excel, and Word.
  • Experience using Learning Management Systems (LMS), such as Udemy Business or similar platforms.
  • Familiarity with Salesforce and CRM platforms preferred.
  • Experience creating surveys using Qualtrics, SurveyMonkey, Microsoft Forms, or similar tools.
  • Strong analytical skills with the ability to measure learning outcomes using data and reporting.

Professional Competencies
  • Exceptional communication and interpersonal skills.
  • Strong presentation and facilitation abilities.
  • Excellent organizational and project management skills.
  • Ability to build relationships and influence across all levels of the organization.
  • Strong coaching and mentoring capabilities.
  • Creative problem solver with a continuous improvement mindset.
  • Ability to manage multiple priorities while meeting deadlines.
  • Passion for employee development and organizational culture.

Education & Experience
  • Bachelor's degree in Business Administration, Human Resources, Organizational Development, Education, Communications, Hospitality, or a related field preferred.
  • Minimum of four (4) years of experience in learning and development, onboarding, training, sales enablement, or organizational development.
  • Experience facilitating sales or customer service training strongly preferred.
  • Experience developing onboarding programs and structured learning curricula.
  • Experience creating presentations, training materials, and employee development programs.
  • Experience within hospitality, gaming, online sportsbook, casino, customer service, or high-touch relationship management environments preferred.

Preferred Qualifications
  • Experience building onboarding programs from the ground up.
  • Experience managing Learning Management Systems.
  • Knowledge of adult learning principles and instructional design.
  • Experience administering employee engagement and customer satisfaction surveys.
  • Experience analyzing training effectiveness and reporting measurable outcomes.
  • Professional certifications such as ATD, CPTD, SHRM, or related learning and development credentials are a plus.

Success Measures
  • Deliver a consistent, engaging, and effective onboarding experience for every new VIP team member.
  • Develop impactful 30-, 60-, and 90-day onboarding programs that accelerate productivity.
  • Improve employee readiness, confidence, and retention through high-quality learning experiences.
  • Deliver engaging presentations and training sessions that receive strong participant feedback.
  • Increase training completion rates and ongoing professional development across the department.
  • Measure and improve employee engagement through actionable survey insights.
  • Capture and analyze VIP guest satisfaction feedback to drive service improvements.
  • Partner effectively with leadership to build a culture of continuous learning, accountability, and exceptional guest service.
  • Establish scalable onboarding and development programs that support the continued growth of the VIP organization.

What's in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
  • Competitive pay and benefits
  • Flexible vacation allowance
  • A hybrid / remote working environment
  • Startup culture backed by a secure, global brand

Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Apply