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Onboarding Implementation Manager Jobs in Ridgewood, NJ

CreatorIQ, Inc

Senior Manager, Implementation

New York, NY · On-site

$132K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Senior Manager, Implementation As Senior Manager, Implementation, you'll lead a team of ... Proven track record of owning complex, multi-stakeholder onboarding engagements from kickoff ...

AccelerateHC

Head of Implementation

New York, NY · On-site

Proven success managing complex enterprise software implementations and customer onboarding programs. * Experience building and scaling implementation processes, methodologies, and operational ...

Tabs

Implementation Team Lead

New York, NY · On-site

$175K - $205K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a small group of Implementation Managers, providing guidance, feedback, and development ... Lead end to end onboarding for complex or high impact customers, mapping business processes ...

Tabs

Implementation Team Lead

New York, NY · On-site

$175K - $205K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a small group of Implementation Managers, providing guidance, feedback, and development ... Lead end to end onboarding for complex or high impact customers, mapping business processes ...

tabs platform inc

Senior Manager, Implementations

Manhattan, NY · On-site

$150 - $190/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a small group of Implementation Managers, providing guidance, feedback, and development ... Experience * 5-7 years of experience in software implementation, customer onboarding, or ...

Tabs

Senior Manager, Implementations

New York, NY · On-site

$190K - $230K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a small group of Implementation Managers, providing guidance, feedback, and development ... Experience * 9+ years of experience in software implementation, customer onboarding, or ...

Tabs

Senior Manager, Implementations

New York, NY · On-site

$190K - $230K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a small group of Implementation Managers, providing guidance, feedback, and development ... Experience * 9+ years of experience in software implementation, customer onboarding, or ...

Noto

Implementation Lead

New York, NY · On-site

$70K - $82K/yr

... onboarding flows and core features * Advocate for the customer while balancing product priorities Ideal Candidate * 1-4 years of experience in Customer Success, Implementation, Project Management or ...

General Motors

DRP Field Implementation Manager

New York, NY · On-site

$140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage the implementation pipeline and track dealer progress through pre-onboarding, onboarding, and go-live stages, removing barriers that could delay completion. * Subject Matter Expert (SME) on GM ...

Exponent

Accounting Implementation Manager

New York, NY · On-site

$160K - $200K/yr

Engage in client integration efforts to facilitate onboarding, troubleshoot challenges, and relay client feedback to enhance company models continuously. $160,000 - $200,000 a year #1670 ...

Lord Abbett.com

Client Account Manager

Jersey City, NJ

$135K - $155K/yr

  • Medical

  • Retirement

Lead onboarding and implementation projects from initiation through successful completion ... Partner with Relationship Management and Institutional Sales to provide operational support ...

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Showing results 41-60

All JobsOnboarding Implementation JobsOnboarding Implementation Manager JobsOnboarding Implementation Manager Jobs in Ridgewood, NJ

Onboarding Implementation Manager information

See Ridgewood, NJ salary details

$39.5K

$104.7K

$170K

How much do onboarding implementation manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for onboarding implementation manager in Ridgewood, NJ is $104,738.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,400.00 and $122,400.00 per year, depending on experience, location, and employer.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

How does an onboarding implementation manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What is an onboarding implementation manager?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

What are the key skills and qualifications needed to thrive as an onboarding implementation manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.

What job categories do people searching Onboarding Implementation Manager jobs in Ridgewood, NJ look for?

The top searched job categories for Onboarding Implementation Manager jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Onboarding Implementation Manager jobs?

Cities near Ridgewood, NJ with the most Onboarding Implementation Manager job openings:

Onboarding Implementation Manager jobs near you

Implementation Program Manager

Sphere Technology Solutions

Newark, NJ • On-site

Full-time

Re-posted 6 days ago

Job description

The Opportunity:
The Implementation Program Manager for SPHEREboard is responsible for driving the successful deployment and customer onboarding of SPHEREboard's software solutions. Acting as the bridge between client stakeholders and internal SPHERE teams, the Implementation Program Manager ensures that clients realize full value from the platform through expertly managed project delivery, configuration, integration, and adoption.
This role demands a blend of technical acumen, project management excellence, and client-facing empathy, tailored to highly regulated and security-conscious environments.
Essential Functions:
1. Client Onboarding & Project Leadership
  • Lead end-to-end implementation of SPHEREboard for enterprise clients from kickoff through go-live.
  • Translate client business and technical requirements into actionable implementation plans.
  • Conduct discovery sessions to align client goals with SPHEREboard features and capabilities.
  • Set clear expectations around project scope, deliverables, and timelines with clients and internal teams.
  • Serve as the primary point of escalation for implementation-related issues and ensure timely resolution.
  • Drive standardization of processes and templates across projects for consistency and efficiency.
2. Team Leadership
  • Manage and support a team of engineers responsible for SPHEREboard implementations.
  • Assign resources to projects based on skillsets, project requirements, and workload.
  • Foster a collaborative and high-performance team culture, encouraging innovation and continuous improvement.
3. Cross-Functional Coordination
  • Collaborate with Product, Engineering, Support, and Sales teams to support client-specific needs.
  • Act as the internal voice of the customer, escalating feature gaps, risks, or blockers as needed.
  • Ensure alignment across all teams on project objectives and timelines.
4. Customer Enablement & Success Planning
  • Deliver training to end-users and admins to drive adoption of SPHEREboard features.
  • Provide recommendations and best practices based on client use cases and industry knowledge.
  • Support transition of the customer to Product Support post-implementation for ongoing engagement.
5. Documentation, Reporting & Optimization
  • Maintain accurate project documentation, including project plans, status reports, risk logs, and technical configurations.
  • Monitor and report on time-to-value, implementation KPIs, and customer readiness milestones.
  • Continuously improve onboarding frameworks, playbooks, and reusable assets for future deployments.
6. Time Tracking and Reporting
  • Monitor and enforce adherence to time tracking policies in the resource management tool for all projects and team members.
  • Regularly review and analyze time-tracking data to optimize resource allocation and project delivery efficiency.
  • Provide feedback to team members on time tracking accuracy and compliance.

Requirements:
  • Average implementation timeline vs. target.
  • Customer onboarding satisfaction (NPS/CSAT).
  • Deployment success rate (defined by go-live and customer sign-off).
  • Adoption of core SPHEREboard features within 30/60/90 days.
  • Handoff quality to Customer Success and support teams.
Why Join Us:
  • Play a pivotal role in driving customer success for a growing, security-focused software platform.
  • Lead cross-functional teams and shape how enterprise clients adopt SPHEREboard.
  • Work in a fast-paced, highly regulated environment with direct visibility into client outcomes.
  • Competitive compensation and benefits package.

About Sphere:
SPHERE is the global leader in Identity Hygiene. We are dedicated to reshaping modern identity programs by embedding this foundational fabric, enabling organizations to quickly reduce risks. We work through an identity lens that protects an organization's accounts, data, and infrastructure. Our solutions deliver immediate time-to-value by leveraging automation to discover, remediate and secure identities, now and forever.Driven by our core values of passion, empathy, and authenticity, our vision drives us to continually innovate, helping our clients to sleep better knowing their attack surface is drastically reduced, thwarting the plans of bad actors every single day.
To find out more about SPHERE and our solutions, please visit www.sphereco.com
SPHERE is an equal-opportunity employer. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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