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Customer Experience Manager Jobs in Ridgewood, NJ

Michaels Stores

Customer Experience Manager

Secaucus, NJ · On-site

$16.75 - $22.60/hr

Store - NWK-SECAUCUS, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

CurbWaste

Customer Experience Manager

New York, NY · On-site

Customer Experience Manager New York City, NY | Hybrid (3 days/week in office) | Full-Time About Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the ...

CurbWaste

Customer Experience Manager

New York, NY · On-site

Customer Experience Manager New York City, NY Hybrid (3 days/week in office) Full-Time About Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste ...

Michaels Stores

Customer Experience Manager

Woodside, NY · On-site

$18 - $23.20/hr

Store - QUEENS-WOODSIDE, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

CurbWaste

Customer Experience Manager

New York, NY · Hybrid

Customer Experience Manager New York City, NY | Hybrid (3 days/week in office) | Full-Time About Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the ...

Five Below

Customer Experience Manager

Nanuet, NY

$19/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Nanuet, NY · On-site

$19/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

RADAR

Senior Customer Experience Manager

New York, NY · On-site

$95K - $150K/yr

ABOUT THE JOB The Senior Customer Experience Manager will lead a team of field-focused professionals supporting the implementation, adoption, and evolution of RADAR's technology in retail ...

Warp

Senior Customer Experience Manager

New York, NY · On-site

$115K - $180K/yr

... customer at the table and you show up that way every time. What You Need You have led and managed ... Experience at an early-stage or high-growth company where the playbook was still being written.

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All JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Ridgewood, NJ

Customer Experience Manager information

See Ridgewood, NJ salary details

$24.8K

$58.7K

$102.2K

How much do customer experience manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer experience manager in Ridgewood, NJ is $58,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $70,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What job categories do people searching Customer Experience Manager jobs in Ridgewood, NJ look for? The top searched job categories for Customer Experience Manager jobs in Ridgewood, NJ are:
What cities near Ridgewood, NJ are hiring for Customer Experience Manager jobs? Cities near Ridgewood, NJ with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Customer Experience Manager

Customer Experience Manager

TemPositions Group Of Companies

Ramsey, NJ

Other

Medical, Dental, Vision, PTO

Posted 12 days ago

Job description

Description: Customer Experience Manager Location: Northern New Jersey | Employment Type: Full-Time A growing residential services/installation company is seeking a Customer Experience Manager to oversee and improve the end-to-end client journey from project kickoff through final completion. The organization operates in a fast-paced, project-driven environment and is focused on delivering a high-touch, customer-centric experience throughout every stage of the process. This role serves as both a strategic lead and hands-on manager responsible for customer communication, escalation management, operational coordination, and process improvement.

The ideal candidate has experience managing customer relationships across long project timelines involving multiple stakeholders, while also building scalable workflows and performance metrics. Key Responsibilities Customer Journey Management Oversee the full customer lifecycle from signed agreement through project completion Ensure customers receive proactive updates, milestone communication, and timeline expectations Serve as the primary escalation point for customer concerns and issue resolution Maintain a high standard of customer satisfaction throughout the project experience Process Development & Operations Develop and improve customer-facing processes, SOPs, and internal workflows Create and track service metrics and KPIs to measure team performance and customer satisfaction Manage and improve customer feedback initiatives, including satisfaction tracking and reporting Identify operational inefficiencies and implement process improvements Team Leadership Assist with hiring, training, mentoring, and day-to-day oversight of customer support staff Promote a service-oriented, accountable, and solutions-driven team culture Ensure consistent communication standards and service quality across the team Cross-Functional Coordination Partner with operations, scheduling, field teams, vendors, and external partners to keep projects progressing efficiently Coordinate internally to resolve delays, scheduling conflicts, or customer concerns Help streamline communication between departments and customers Qualifications 3+ years of experience in customer experience, customer success, project coordination, or operations support within a high-volume environment Experience managing long-term customer projects with multiple moving parts and stakeholders Strong organizational and project management abilities Experience building or improving workflows, SOPs, and service processes Strong written and verbal communication skills with the ability to explain complex timelines clearly to customers Data-driven mindset with experience tracking service metrics or customer satisfaction initiatives Ability to remain calm under pressure and effectively resolve escalated situations Proficiency with CRM systems, project tracking tools, and standard business software Preferred Background Experience within residential installation, construction, home improvement, contracting, utilities, or other project-based service industries Familiarity with permitting, scheduling, inspections, or customer onboarding workflows is a plus Ideal Candidate Traits Highly organized and detail-oriented Strong ownership mentality and follow-through Natural problem-solver with a customer-first mindset Collaborative leader who thrives in fast-paced environments Comfortable balancing strategic process improvement with day-to-day execution Compensation & Benefits Competitive compensation package based on experience Health, dental, and vision benefits Paid time off and company holidays Growth opportunities within an expanding organization We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law.

Applications from members of minority groups and women are encouraged. Responsibilities: Skills:

TemPositions Group of logo

About TemPositions Group of

Sourced by ZipRecruiter

Founded in 1962, The TemPositions Group of Companies is an award-winning temporary staffing agency offering local, regional, and national recruitment services. A founding member of the American Staffing Association, we have delivered exceptional service to both our clients and employees on a temporary/contract, temp-to-hire, and direct-hire basis. We work with our clients to develop sophisticated recruitment strategies that fit their unique needs, and with our employees, we help them identify opportunities that fit their skills and ambitions. Contact us to speak with a specialized recruiter. As a recruitment industry leader boasting 12 specialized agencies within the TemPositions Group, we’re certain that you’ll agree we’re the only staffing agency you’ll ever need.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

1962

Social media

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