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Customer Experience Manager Jobs in Ridgewood, NJ

Triwill Group

Customer Experience Associate

Manhattan, NY · On-site

$60 - $70/hr

Operate with an ownership mindset, managing escalations end-to-end. You take full accountability ... AI-Powered Customer Experience at Ramp -- Ben Levick, Head of CX / Ramp AI WHAT TO KNOW BEFORE YOU ...

Justworks

Customer Experience Specialist

New York, NY · On-site

$19.50 - $24.25/hr

Who You Are As a Customer Experience Specialist, you are a dedicated professional with extensive ... Maintain and enhance internal knowledge management resources (CS Confluence) and partner with ...

Polymarket

Customer Experience Specialist

Manhattan, NY · On-site

$60 - $90/hr

They're the owners of our customer experience. You'll handle the real, day-to-day work of ... Strong prioritization, time management, and attention to detail. You can hold 10+ live client ...

Ramp

Customer Experience Associate

New York, NY · On-site +1

$60K - $70K/yr

If you want to build systems that directly shape how companies move and manage billions, Ramp is ... AI-Powered Customer Experience at Ramp - Ben Levick, Head of CX / Ramp AI What to know before you ...

Socket.dev

Customer Experience Associate

Manhattan, NY · On-site

$70 - $80/hr

A Glimpse into Your Contributions Customer Support & Case Management * Respond to inbound clinic ... The Skills and Experience You'll Leverage We believe that diverse experiences and backgrounds lead ...

Verse Medical

Customer Experience Associate

New York, NY · Remote

$70K - $75K/yr

A Glimpse into Your Contributions Customer Support & Case Management * Respond to inbound clinic ... The Skills and Experience You'll Leverage We believe that diverse experiences and backgrounds lead ...

Verse Medical

Customer Experience Associate

New York, NY · On-site

$70K - $75K/yr

A Glimpse into Your Contributions Customer Support & Case Management * Respond to inbound clinic ... The Skills and Experience You'll Leverage We believe that diverse experiences and backgrounds lead ...

Ogc Global

Customer Experience Director

Manhattan, NY · On-site +1

... customer experience (CX) program within a Fortune 500 company. In this role, you will act as a ... This role blends consulting leadership, program management, team leadership, and client ...

Aquent

Customer Experience Project Manager

Manhattan, NY · On-site

$55 - $65/hr

Experience working in Agile environments, including managing two-week sprints and utilizing Agile project management tools. Preferred Qualifications * Experience in Customer Experience (CX) or roles ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Ridgewood, NJ

Customer Experience Manager information

See Ridgewood, NJ salary details

$24.8K

$58.7K

$102.2K

How much do customer experience manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer experience manager in Ridgewood, NJ is $58,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $70,800.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are popular job titles related to Customer Experience Manager jobs in Ridgewood, NJ?

For Customer Experience Manager jobs in Ridgewood, NJ, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Ridgewood, NJ look for?

The top searched job categories for Customer Experience Manager jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Customer Experience Manager jobs?

Cities near Ridgewood, NJ with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $58,682 per year, or $28.2 per hour.

Customer Experience Associate

Basis AI

New York, NY • On-site

$70K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Manage customer inquiries across Slack, email, and chat, investigate issues, resolve questions, and escalate when necessary.

  • Create and update documentation such as help articles and runbooks based on resolved customer questions.

  • Analyze ticket data to identify trends, build reports, and present insights to leadership.

Job description

About Basis
Basis builds real agents that do real work in the real economy. Our agents operate for hours at a time, performing end-to-end work for some of the largest accounting firms in the world.
We recently raised $100M at >$1B valuation and are racing to deploy the most advanced applied ML at production scale.
Our investors include: Khosla Ventures (Keith Rabois & Vinod Khosla), Accel (Miles Clements), Google Ventures, Nat Friedman & Daniel Gross, Adam D'Angelo, Jeff Dean, Jack Altman, Noam Brown, Kyle Vogt, Amjad Masad, Clem Delangue and many other operators/technical leaders.
"Basis is on the frontier of building production-grade, long-horizon agents. They've pushed the limits of what we thought our models could do on real-world, economically valuable, complex accounting tasks. They've been a great collaborator in helping us shape what the future of agents looks like." - Prashant Mital, Applied AI Lead, OpenAI
About the Role
Basis is deployed at top accounting firms in the country, and our customer base is growing fast. Our customers love what we've built with them. But as with any product, they have questions around how to best leverage Basis. As ticket volume scales, we need a team that is the first voice our customers hear when they have a question, the connective tissue back to our product team, and a key partner to the rest of the Deployed Intelligence function when escalation is needed.
You will own the customer experience end-to-end. You'll be the person who manages key questions, turns answers into documentation our agents learn from, and builds insights across thousands of tickets to tell the company what is happening with our customers. This is an opportunity to define what customer experience looks like at an AI-native company.
What you'll do
  • Be Basis's first line of defense. Own customer across Slack, email, and chat. Ask the right questions up front, investigate, resolve what you can, and escalate where needed.
  • Turn answers into documentation our agents can use. Resolved questions become help articles and runbooks so our agents are well equipped to support our customers.
  • Be the analytical backstop on trends. Structure and tag the ticket data, then use it to answer questions across the business. You'll build the reporting, run the analysis, and present it to leadership.
  • Develop deep product expertise. Stay ahead of every Basis product update so you can become an expert within the company.
What you'll bring
  • 2-4 years in an analytical role. Management consulting, investment banking, or an operating role at a high-growth startup. Experience multi-tasking, handling copious amounts of data, and building clear deliverables
  • Excellent written communicator and storyteller. Written responses customers want to read, and memos leadership acts on.
  • Comfort with technical adjacency. Read technical error messages, navigate logs, and debug an integration without needing engineering to translate.
  • High adoption of AI in your day-to-day. You already use AI to do your own job, and you have real opinions about where it works and where it doesn't.
  • High attention to detail. Our customers are accountants who will notice typos and unclear instructions.
Bonus if you have
  • Exposure to accounting, audit, or finance workflows.
  • SQL or any query language to analyze structured data.
What we look for
  • Builder. Energized by creating the playbook of a function that doesn't exist yet.
  • First principles reasoner. We are building net-new capabilities, so assumptions need to be questioned rather than inherited from what worked somewhere else.
  • Hands-on by preference. You'd rather personally resolve a hard ticket than delegate it.
  • Customer empathy. You see every ticket as an opportunity to deepen trust with someone whose job depends on getting the numbers right.
  • In-office. You prefer shouting across a room over a Slack message. This role is full-time in-office at our NYC HQ.
  • All-in. This is not a 9-5. We have a massive opportunity ahead of us and are looking to further accelerate our velocity. We are optimizing for the best folks and are happy to compensate generously.
Benefits at Basis
We offer a competitive and thoughtful benefits package designed to support your physical, mental, and financial well-being:
  • Health & Wellness: Premium Medical, Dental, and Vision coverage; Life Insurance; and 6 coaching & 6 therapy sessions through Spring Health.
    • Basis will cover 100% of your Wellhub Gold membership.
    • Wellhub gives you access to gyms like Lifetime, SoulCycle, NYSC and so many more - as well as access to wellness apps like Strava & Headspace!
  • Time off: Unlimited PTO + 12 paid company holidays.
  • In-Office Perks: Daily meal stipends, a fully stocked kitchen, and $300 toward your custom desk setup.
  • Financial Benefits: Pre-tax commuter benefits and 401(k) retirement plan
  • Team Culture: Monthly office activities and frequent optional team happy hours.
  • Parental Leave

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