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Customer Experience Manager Jobs in Ridgewood, NJ

Pilot Fiber

Customer Experience Specialist

New York, NY · On-site

$65K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage multiple onboarding projects simultaneously, coordinating with teams across Service Delivery ... College degree or equivalent work experience * 2-4 years of direct, customer-facing experience

Pilot

Customer Experience Specialist

Manhattan, NY · On-site

$65K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage multiple onboarding projects simultaneously, coordinating with teams across Service Delivery ... College degree or equivalent work experience * 2-4 years of direct, customer-facing experience

Pilot Fiber

Customer Experience Specialist

Manhattan, NY · On-site

$65K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage multiple onboarding projects simultaneously, coordinating with teams across Service Delivery ... College degree or equivalent work experience * 2-4 years of direct, customer-facing experience

Warp

Customer Experience Specialist

New York, NY · On-site

$54K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About Warp Warp is the AI-native Employee Management Platform for ambitious companies. Our platform ... About The Role As a Customer Experience Specialist at Warp, you'll be the frontline advocate for ...

Basis AI

Customer Experience Associate

Manhattan, NY · On-site

$18.25 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Triage and resolve tickets across different methods of communication, set the quality bar, and manage the customer experience end-to-end. * Create and maintain Basis's customer-facing knowledge base.

New

Parachute Health

Customer Experience Associate

New York, NY

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Experience Associate, you'll play a vital role in ensuring healthcare providers ... Leverage strong communication, stakeholder management, and collaboration skills as you work with ...

Polymarket

Customer Experience Specialist

Manhattan, NY · On-site

$19.50 - $24.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

They're the owners of our customer experience. You'll handle the real, day-to-day work of ... Strong prioritization, time management, and attention to detail. You can hold 10+ live client ...

WARP CORP

Customer Experience Specialist

Manhattan, NY · On-site

$19.50 - $24.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About Warp Warp is the AI-native Employee Management Platform for ambitious companies. Our platform ... About The Role As a Customer Experience Specialist at Warp, you'll be the frontline advocate for ...

Parachute Health

Customer Experience Associate

Manhattan, NY · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Experience Associate Parachute Health is transforming post-acute care through the leading ... Leverage strong communication, stakeholder management, and collaboration skills as you work with ...

Polymarket

Customer Experience Specialist

New York, NY · On-site

$19.50 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

They're the owners of our customer experience. You'll handle the real, day-to-day work of ... Strong prioritization, time management, and attention to detail. You can hold 10+ live client ...

Basis AI

Customer Experience Analyst

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Triage and resolve tickets across different methods of communication, set the quality bar, and manage the customer experience end-to-end. * Create and maintain Basis's customer-facing knowledge base.

Basis AI

Customer Experience Analyst

New York, NY · On-site

$70K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Triage and resolve tickets across different methods of communication, set the quality bar, and manage the customer experience end-to-end. * Create and maintain Basis's customer-facing knowledge base.

Tesla

Customer Experience Specialist

Totowa, NJ · On-site

$18 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Tesla

Customer Experience Specialist

Mount Kisco, NY · On-site

$22.71 - $32.40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... experience. The total compensation package for this position may also include other elements ...

Parachute Health

Customer Experience Associate

New York, NY · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What started as a DME ePrescribing tool has become the order management platform of choice for home ... As a Customer Experience Associate, you'll play a vital role in ensuring healthcare providers ...

Tesla

Customer Experience Specialist

White Plains, NY · On-site

$22.71 - $32.40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... experience. The total compensation package for this position may also include other elements ...

Tesla

Customer Experience Specialist

Springfield, NJ · On-site

$18.50 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

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Showing results 41-60

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Ridgewood, NJ

Customer Experience Manager information

See Ridgewood, NJ salary details

$24.8K

$58.7K

$102.2K

How much do customer experience manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer experience manager in Ridgewood, NJ is $58,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $70,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.

What job categories do people searching Customer Experience Manager jobs in Ridgewood, NJ look for?

The top searched job categories for Customer Experience Manager jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Customer Experience Manager jobs?

Cities near Ridgewood, NJ with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,682 per year, or $28.2 per hour.

Customer Experience Specialist

Pilot Fiber

New York, NY • On-site

$65K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.
ON A TYPICAL DAY YOU'LL
  • Onboard customers from sales handoff to service activation, guiding them through their installation and demonstrating the ease of doing business with Pilot.
  • Manage multiple onboarding projects simultaneously, coordinating with teams across Service Delivery (Construction, Network Operations & Support, and Fiber Engineering) to ensure our customers are regularly updated.
  • Coordinate customer upgrades and service transfers.
  • Serve as the primary escalation point for high-priority customer issues, responding promptly and effectively to address their concerns.
  • Implement proactive and reactive customer retention & upsell strategies.
  • Advocate for the customer's needs cross-functionally.
  • Keep customer data organized and up-to-date across internal platforms to give the org a clear picture of the customer's lifecycle with Pilot.
  • Elevate both qualitative and quantitative data to the team and management with proposed solutions on how we can improve the customer experience.

WHAT WE'RE LOOKING FOR
  • College degree or equivalent work experience
  • 2-4 years of direct, customer-facing experience
  • Outstanding communication skills - written and verbal - with the ability to tailor messaging strategy for different audiences and an ability to turn complex technological concepts into clear, multichannel communications
  • Intermediate technical acumen and ability to grasp technical concepts quickly
  • Able to effectively manage multiple small projects from start to finish
  • Ability to prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace
  • Impeccable attention to detail and ability to deliver high-quality work, ensuring accuracy and consistency
  • Ability to build effective relationships across teams
  • Ability to leverage internal and external resources to solve problems.

PILOT'S PAY & PERKS
  • Base salary of $65,000 - $90,000
  • Company-sponsored Medical, Dental, Vision Coverage
  • Company-sponsored 401(k)
  • Commuter & Wellness Reimbursement
  • Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.
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