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Onboarding Implementation Manager Jobs in Ridgewood, NJ

Profound

Implementation Manager

New York, NY · On-site

$115K - $140K/yr

You'll run onboarding at scale through recurring sessions, strengthen the systems and curriculum ... managing a high volume of implementations and adapting the playbook when customer circumstances ...

PermitFlow

Enterprise Implementation Manager

New York, NY · On-site

$160K - $210K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Role Overview As Enterprise Implementation Manager , you will report to the Vice President of ... Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff ...

PermitFlow

Enterprise Implementation Manager

New York, NY · Remote

$160K - $210K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Role Overview As Enterprise Implementation Manager , you will report to the Vice President of ... Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff ...

PermitFlow

Implementation Specialist

New York, NY · On-site

$100K - $130K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Role Overview As Implementation Specialist , you will report to the Vice President of Customer ... Serve as the day-to-day point of contact for customers during onboarding, proactively managing ...

Confido

Implementation Manager

New York, NY · On-site

$150K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What You'll Do Onboarding & Deployment * Own the full implementation lifecycle - from kickoff through go-live - for new enterprise customers * Manage detailed project plans, timelines, and ...

Multitude Insights

Implementation Manager

New York, NY · On-site +1

Own the onboarding and implementation process from kickoff through go-live and stabilization. * Manage project timelines, milestones, stakeholder communication, and execution across internal and ...

Mandrel, Inc

Implementation Manager

New York, NY · On-site

$120K - $180K/yr

  • Medical

  • Dental

  • Vision

  • PTO

About The Role Mandrel is hiring an Implementation Manager based in New York to own customer onboarding and drive time-to-value for our customers post-sale. This role sits at the intersection of ...

Avoca AI

Implementation Manager

New York, NY · On-site

$130K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role As an Implementation Manager at Avoca, you'll own post-sales onboarding for our customers, serving as a hybrid of product expert, hands-on technical consultant, and project manager.

Maybern Solutions, Inc

Implementation Manager

New York, NY · On-site

$140K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You will plan onboarding and the roll-out process for new fund managers, and evaluate product ... This will involve implementation of the most complicated fund and investment structures to test ...

VTS

Associate Implementation Manager

New York, NY

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Handle Varied Scope - Move between data onboarding, client-specific implementation plans, and ... managing client expectations and milestones, with a clear path to owning your own accounts. What ...

DualEntry

Implementation Manager/Director

New York, NY · On-site

$200K - $280K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence * You'll ... implementation tracker * Petro personally manages 20 customers (and growing), he is an SME in ...

VTS

Associate Implementation Manager

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Handle Varied Scope - Move between data onboarding, client-specific implementation plans, and ... managing client expectations and milestones, with a clear path to owning your own accounts. What ...

DualEntry

Implementation Manager/Director

Manhattan, NY · On-site

$200 - $280/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence * You'll ... implementation tracker * Petro personally manages 20 customers (and growing), he is an SME in ...

Alloy

Senior Implementation Manager

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops ... About the team Implementation Managers (IMs) are the owners and leads of client implementations at ...

Alloy

Senior Implementation Manager

New York, NY · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops ... About the team Implementation Managers (IMs) are the owners and leads of client implementations at ...

Uncountable

Partner Implementation Manager

New York, NY · On-site

$90K - $120K/yr

  • Medical

  • Dental

  • Retirement

Design and own Uncountable's partner enablement program - including onboarding curriculum ... Comfort managing multiple partner relationships and implementation workstreams simultaneously, with ...

Bluecrux

SaaS Implementation Manager

Millburn, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead customer teams through onboarding and adoption processes, ensuring they are equipped to ... Manage up to two active implementation projects at any given time, balancing competing priorities ...

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All JobsOnboarding Implementation JobsOnboarding Implementation Manager JobsOnboarding Implementation Manager Jobs in Ridgewood, NJ

Onboarding Implementation Manager information

See Ridgewood, NJ salary details

$39.5K

$104.7K

$170K

How much do onboarding implementation manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for onboarding implementation manager in Ridgewood, NJ is $104,738.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,400.00 and $122,400.00 per year, depending on experience, location, and employer.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

How does an onboarding implementation manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What is an onboarding implementation manager?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

What are the key skills and qualifications needed to thrive as an onboarding implementation manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.

What job categories do people searching Onboarding Implementation Manager jobs in Ridgewood, NJ look for?

The top searched job categories for Onboarding Implementation Manager jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Onboarding Implementation Manager jobs?

Cities near Ridgewood, NJ with the most Onboarding Implementation Manager job openings:

Onboarding Implementation Manager jobs near you

Implementation Manager

Profound

New York, NY • On-site

$115K - $140K/yr

Full-time

Re-posted 17 days ago

Job description

Customer Success
• New York, New York
• In-office
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Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten - AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage.
We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures - and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run.
As an Implementation Manager, you'll own onboarding and enablement execution for our Scaled and Mid-Market customers, ensuring stakeholders are set up for success from day one. You'll run onboarding at scale through recurring sessions, strengthen the systems and curriculum that make the motion repeatable, and ensure customers realize value quickly - independently managing a high volume of implementations and adapting the playbook when customer circumstances require a different approach.
Partnering closely with Customer Success, Sales, Product, Engineering, and Data, you'll create a best-in-class onboarding experience. This is a build role. You are not stepping into a finished system - you are helping define how onboarding works at scale.
What you'll do
  • Own the implementation journey for a high-volume portfolio of Scaled and Mid-Market customers, from platform configuration and setup through early value realization
  • Run weekly onboarding sessions covering platform setup, prompt creation, report interpretation, and Q&A
  • Design and continuously improve the scaled onboarding curriculum that serves as the primary implementation motion for Scaled and Mid-Market customers
  • Build the enablement infrastructure including session templates, help content, and follow-up sequences to make onboarding scalable without sacrificing quality
  • Independently handle escalations and implementation blockers, adapting established playbooks when customer circumstances require a different approach
  • Define and track implementation performance metrics, like time to value, configuration completion rate, and operational efficiency, recognizing patterns to continuously improve the quality and efficiency of the implementation motion
  • Evolve the implementation motion as our customer base grows, building a process that scales without proportional headcount
  • Surface product gaps, onboarding friction, and recurring issues to Customer Success and Product teams, and create or improve playbooks based on repeated experience
  • Serve as the internal expert on how customers actually use Profound - a dependable subject-matter resource for teammates - and translate that insight into stronger programs, content, and strategy

Who you are
  • 4 or more years of experience in customer success, onboarding, implementation, or customer education
  • You understand the gap between "sold" and "successful," and have owned the motion that closes it - consistently producing strong outcomes across demanding, high-volume engagements
  • You know how to tie implementation to the product value and communicate that to keep customers motivated through the process
  • Strong facilitator, comfortable leading group sessions, webinars, and office hours with stakeholders at varying levels of sophistication
  • Organized program owner who can build a repeatable system from scratch, keep it running, and demonstrate reliable performance across a broad portfolio
  • Skilled at handling difficult conversations, balancing short-term customer needs against longer-term program objectives, and maintaining customer trust in moments of ambiguity or change
  • Process-oriented and data-aware, tracking what works and improving what does not
  • Comfortable operating independently in ambiguity and building systems rather than inheriting them
  • Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains
  • AI search experience is a plus

Location
This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $115,000 to $140,000 before variable compensation. Profound's total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
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Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.

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