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Onboarding Implementation Manager Jobs in Madison, WI

Jobtailor

Senior Customer Success Manager

Oregon, WI · On-site

$70 - $110/hr

Own the entire relationship with assigned clients, including onboarding, implementation, training ... Communicate effectively with both internal and external senior managers to better understand ...

Option Care

Sales Onboarding Specialist

Madison, WI

$53K - $88K/yr

... developing, implementing, and delivering comprehensive onboarding programs for new sales team ... Strong understanding of sales processes, methodologies, and CRM systems (e.g., Salesforce)

Stoughton Trailers

Manager - Operations

Brodhead, WI · On-site

Implement good manufacturing practices on the shop floor. * Drive improvement in shop floor safety ... Determine staffing requirements, and manage the onboarding, training and cross training of ...

Berndt CPA

Outsourced Accounting Manager

Madison, WI · On-site +1

... implementation and workflow optimization. * Maintain high standards through quality reviews and ... Lead onboarding efforts for new clients. * Contribute to special projects such as forecasting ...

Stoughton Trailers

Manager - Operations

Brodhead, WI · On-site

Implement good manufacturing practices on the shop floor. * Drive improvement in shop floor safety ... Determine staffing requirements, and manage the onboarding, training and cross training of ...

Insomnia Cookies

Assistant Store Manager

Madison, WI · On-site

... onboarding, and training of new staff Deliver consistent coaching and real-time performance ... implement solutions Maintain continuity of operations during leadership transitions or staffing ...

Catalent, Inc.

Manager - Engineering

Madison, WI · On-site

Provides guidance and oversight for equipment onboarding, retirement, introduction of new ... Develop, implement, and maintain team performance tracking systems * Schedule and coordination of ...

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All JobsOnboarding Implementation JobsOnboarding Implementation Manager JobsOnboarding Implementation Manager Jobs in Madison, WI

Onboarding Implementation Manager information

See Madison, WI salary details

$39.3K

$104.3K

$169.3K

How much do onboarding implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for onboarding implementation manager in Madison, WI is $104,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,100.00 and $121,900.00 per year, depending on experience, location, and employer.

What is an onboarding implementation manager?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

How does an onboarding implementation manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What are the key skills and qualifications needed to thrive as an onboarding implementation manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

What job categories do people searching Onboarding Implementation Manager jobs in Madison, WI look for?

The top searched job categories for Onboarding Implementation Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Onboarding Implementation Manager jobs?

Cities near Madison, WI with the most Onboarding Implementation Manager job openings:

Onboarding Implementation Manager jobs near you

Senior Customer Success Manager

Jobtailor

Oregon, WI • On-site

$70 - $110/hr

Other

Posted 5 days ago

Job description

Responsibilities
  • Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction.
  • Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.
  • Develop and maintain customer‑success strategies and best practices, as well as customer‑support content, with help from the creative team.
  • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
  • Maintain existing customer‑success metrics and data as directed.
  • Serve as day‑to‑day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
  • Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
  • Facilitate interaction and workflow among project team members, including third‑party service providers, to ensure timely deliverables.
  • Collaborate, problem‑solve, and/or strategize with team members on upcoming client meetings.
  • Prepare documentation or visuals of account performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement.
  • Work with sales and marketing teams to boost customer referrals and develop case studies.
Requirements
  • Bachelor’s degree in business, criminal justice, or related field
  • 2+ years Sales/client relationship management
  • Law Enforcement or govt employment a plus
  • Experienced professional with some sales/client relationship or management experience
  • Must be able to travel extensively throughout Louisiana and surrounding states as needed.
  • Active team player, self‑starter, and multitasker who can quickly adjust priorities.
  • Preferable in a technology‑based company
  • Criminal Justice experience either directly or as a vendor is a plus
  • MS Office proficiency (Word, Excel, Outlook, SharePoint, PowerPoint)
  • Salesforce or other CRM experience a plus
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