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Onboarding Implementation Manager Jobs in Virginia

Exiger

Implementation Manager

Mclean, VA · Hybrid

Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions. * Serve as the primary point of contact for clients during the ...

Exiger

Implementation Manager

Mclean, VA · On-site

Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions. * Serve as the primary point of contact for clients during the ...

ID.me

Customer Onboarding Manager

Mclean, VA · Remote

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ID.me's identity verification solutions. You will guide customers ...

Oryx Software Inc

Onboarding Manager

Mclean, VA

$65K - $75K/yr

The Onboarding Manager ensures new dental practices achieve rapid, confident adoption of Oryx ... implementation, or customer success. * Excellent communicator with empathy for customers ...

ID.me

Customer Onboarding Manager

Mclean, VA · On-site

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation ... Lead end-to-end implementation projects - developing project plans, defining success criteria, and ...

ADP

Implementation Consultant III

Norfolk, VA · On-site

With us, you'll combine your analytic and project management skills with your ability to simplify ... create exceptional onboarding experiences for each product or service implementation.

Owens & Minor

Sr. Implementation Lead

Richmond, VA · On-site

$90K - $100K/yr

... internal implementation project managers and cross-functional teams to ensure customers are ... Collaborate with cross-functional teams to ensure successful onboarding for new and expanded ...

ICF

Housing Implementation Growth Lead

Reston, VA · Remote

Key Responsibilities Pipeline Development and Management * Identifyand oversee a pipeline of ... Support overall BD team effectiveness and organizational health, including onboarding, enablement ...

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All JobsOnboarding Implementation JobsOnboarding Implementation Manager JobsOnboarding Implementation Manager Jobs in Virginia

Onboarding Implementation Manager information

See Virginia salary details

$38.7K

$102.6K

$166.6K

How much do onboarding implementation manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for onboarding implementation manager in Virginia is $102,630.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

How does an Onboarding Implementation Manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What are Onboarding Implementation Managers?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

What are the key skills and qualifications needed to thrive as an Onboarding Implementation Manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.
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Onboarding Implementation Manager jobs near you
Implementation Manager

Implementation Manager

Exiger

Mclean, VA • Hybrid

Other

Medical, Dental, Vision

Posted 28 days ago

Job description

Implementation Manager

Location: McLean, VA or Richmond, VA

Work Environment: Hybrid

Role Summary:

The Implementation Manager will work closely with clients, project teams, and internal stakeholders to define implementation strategies, manage project timelines, and deliver results that exceed client expectations. This position effectively establishes, maintains, builds and manages client relationships at all levels to ensure Exiger core product offerings are deployed successfully per contractual requirements. The individual will lead client interactions from contract signature until implementation completion The ideal candidate must have excellent project management skills , be client and solution focused with the understanding that the client's best interests are served through seamless delivery.

 

What You'll Do:

  • Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions.
  • Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
  • Drive internal process focused initiatives ensuring consistent standards are adopted across the practice
  • Provide comprehensive training and support to clients to ensure effective adoption and use of Exiger's products.
  • Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.
  • Maintain a thorough knowledge of Exiger's Core products, services and strategic services
  • Ad-hoc and other projects and responsibilities may be added at the manager's discretion
  • Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success.

Who You Are:

  • You possess a high level of initiative and self-motivation, especially in a team environment
  • You understand the processes, pain points, and personas in third party management, supply chain management, procurement, risk, and compliance
  • You lead inspirational, tailored presentations in a customer-facing environment
  • You articulate complex ideas clearly and concisely, in written and verbal English
  • You balance multiple priorities while maintaining a strategic mindset
  • You have familiarity with Supply Chain Risk Management, Governance, Risk & Compliance, and Third-Party Risk Management
  • You have strong client/customer management skills
  • You have excellent presentation and facilitation skills
  • You demonstrated strength in issue management and customer relationship skills

What You'll Need:

  • Minimum 1-5 years of experience in project management and implementations
  • Experience with compliance, supply chain risk management, third-party risk management or due diligence
  • Consulting experience is a plus
  • Bachelor's Degree in a relevant field
  • Must be a US citizen
  • Have the ability to analyze, manipulate large data sets (i.e. Excel, Access, SQL or VBA)
  • Have the ability to perform data auditing and validation
  • To be proficient in Microsoft Office Suite
  • Familiarity with Project Management methodologies
  • Have the ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities

Why You'll Love Working Here:

  • Competitive base salary
  • Additional performance incentives (SPIFFS, recognition awards)
  • Private medical, dental, and vision benefits
  • 16 weeks of paid parental leave
  • Purposeful career development programs with reimbursement for educational certifications
  • Industry-leading health, vision, and dental benefits
  • Discretionary Time Off for all employees, with no maximum limits
  • A collaborative culture that celebrates hustle, heart, and high performance

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