ZipRecruiter

Log In

1

Onboarding Agent Jobs (NOW HIRING)

Podium

AI Onboarding Specialist - Medspa

Lehi, UT · On-site

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time ... The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial ...

Radicl Defense

Onboarding Specialist

Boulder, CO · On-site

$90K - $100K/yr

About the role The Onboarding Specialist is the first dedicated technical point of contact a new ... agent-based forwarding. * Platform Training & Enablement • Deliver live and recorded RADICL ...

Double Good

Customer Support Solutions Specialist

Chicago, IL · On-site

$18.50 - $25/hr

Onboarding & Agent Enablement (help articles, Looms, macros, decks, documentation) * Quality Assurance & Coaching (QA, providing feedback, individual and group coaching) * Social & Public-Facing ...

onboarding

Front Desk Agent

Plano, TX · On-site

$16 - $18/hr

As a Front Desk Agent, you will ensure that all guests receive a warm welcome and have their needs met promptly. Duties * Greet and assist guests upon arrival, providing information about the ...

Alchemy Financial Group

Insurance Agent

Goose Creek, SC · On-site

$65K - $130K/yr

About the Insurance Agent position Our growing insurance brokerage is looking for full-time brokers ... Provide warm and professional customer service while onboarding new clients and maintaining ...

Alchemy Financial Group

Insurance Agent

Simpsonville, SC · On-site

$65K - $130K/yr

About the Insurance Agent position Our growing insurance brokerage is looking for full-time brokers ... Provide warm and professional customer service while onboarding new clients and maintaining ...

Alchemy Financial Group

Insurance Agent

Carthage, NC · On-site

$65K - $130K/yr

About the Insurance Agent position Our growing insurance brokerage is looking for full-time brokers ... Provide warm and professional customer service while onboarding new clients and maintaining ...

next page

Showing results 1-20

All JobsOnboarding Agent Jobs

Onboarding Agent information

See salary details

$12

$25

$47

How much do onboarding agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for onboarding agent in the United States is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Onboarding Agent, and why are they important?

To thrive as an Onboarding Agent, you need strong organizational skills, attention to detail, and a background in customer service or HR, often supported by a relevant degree or experience. Familiarity with onboarding software, HRIS platforms, and digital communication tools is typically required. Standout candidates excel in communication, empathy, and problem-solving to build positive relationships with new hires. These skills ensure a smooth onboarding process, boost new employee satisfaction, and support organizational retention goals.

What are some common challenges faced by Onboarding Agents, and how can they be addressed?

Onboarding Agents often encounter challenges such as managing multiple new hires with varying needs, coordinating with different departments for equipment and access, and ensuring all compliance documents are completed on time. To address these, it's important to develop strong organizational skills, maintain open communication channels with both new employees and internal teams, and leverage onboarding software to streamline repetitive tasks. Proactively anticipating questions and providing clear, timely guidance can also help create a smooth onboarding experience for everyone involved.

What is an Onboarding Agent?

An Onboarding Agent is a professional responsible for guiding new employees or clients through the initial stages of joining a company or using a service. Their main role is to ensure a smooth transition by providing necessary information, training, and support. Onboarding Agents help familiarize newcomers with company policies, tools, and processes, making sure they feel welcomed and prepared. This role is vital for improving retention rates and promoting a positive experience for new hires or customers.

What is the difference between Onboarding Agent vs Customer Service Representative?

AspectOnboarding AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice or remote; focused on new hire integrationOffice, call center, or remote; handling general customer inquiries
Employer & Industry UsageHR departments, staffing agencies, financial institutionsRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding onboarding roles and responsibilitiesCustomer support and service functions

While both roles involve communication and assisting clients or employees, Onboarding Agents primarily focus on integrating new hires into a company, ensuring smooth onboarding processes. Customer Service Representatives handle ongoing customer inquiries and support. The roles overlap in communication skills but differ in their core functions and target audiences.

More about Onboarding Agent jobs
What job categories do people searching Onboarding Agent jobs look for? The top searched job categories for Onboarding Agent jobs are:
Onboarding Agent jobs near you
Infographic showing various Onboarding Agent job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $53,969 per year, or $25.9 per hour.
AI Onboarding Specialist - Medspa

AI Onboarding Specialist - Medspa

Podium

Lehi, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.
What you will be doing:
  • Primary contact during the first 30 days of new customer experience
  • Podium product expert
  • Manage potential escalations within the first 30 days
  • Coordinate all account connections (product and integration-related)
  • Ensure product adoption through various outreach methods and health scoring of accounts
  • Implement and configure AI agents
  • Ensure effective hand-off to CSMs after the onboarding period is over
  • Conduct full-team trainings for all locations in every account, covering best practices
  • Coordinating and responding to client issues
  • Building new processes and working with different departments to create a smooth implementation experience

What you should have:
  • 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
  • Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
  • A bachelor's degree in business or a similar field.
  • Exceptional written and communication skills
  • Experience communicating directly with clients
  • Proven track record of managing multiple concurrent projects with varying complexity levels
  • Excellent problem-solving skills
  • Self-starter with prior experience navigating complex customer environments
  • Ability to sort through large volumes of data and drive insights and results
  • Interest in further understanding and working with AI agents

What we hope you have:
  • A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
  • Bachelor's degree.
  • Experience with Gainsight and Salesforce

Why you'll love working here:
  • Podium is the best place to work to:
    • Join the leaders in AI agents
    • Unlock career-defining growth
    • Build with world-class talent
    • Make a real impact on local business

Benefits:
  • Transparent culture
  • Work onsite in Lehi, UT, 5 days a week
  • Great opportunities for career growth
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Apply