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Onboarding Agent Jobs (NOW HIRING)

Compass

Onboarding Specialist

Denver, CO · On-site

$27 - $30/hr

The Onboarding Operations team is responsible for welcoming new agents to Compass. We work with ... It's our job to make sure every agent feels special, well supported, warmly welcomed, and as if ...

Compass

Onboarding Specialist

Chicago, IL

$27 - $30/hr

The Onboarding Operations team is responsible for welcoming new agents to Compass. We work with ... It's our job to make sure every agent feels special, well supported, warmly welcomed, and as if ...

Compass

Onboarding Specialist

San Diego, CA · On-site

$27 - $30/hr

The Onboarding Operations team is responsible for welcoming new agents to Compass. We work with ... It's our job to make sure every agent feels special, well supported, warmly welcomed, and as if ...

Compass

Onboarding Specialist

Washington, DC · On-site

$27 - $30/hr

The Onboarding Operations team is responsible for welcoming new agents to Compass. We work with ... It's our job to make sure every agent feels special, well supported, warmly welcomed, and as if ...

Compass

Onboarding Specialist

Chicago, IL · On-site

$27 - $30/hr

The Onboarding Operations team is responsible for welcoming new agents to Compass. We work with ... It's our job to make sure every agent feels special, well supported, warmly welcomed, and as if ...

Compass

Onboarding Specialist

Denver, CO · On-site

$27 - $30/hr

The Onboarding Operations team is responsible for welcoming new agents to Compass. We work with ... It's our job to make sure every agent feels special, well supported, warmly welcomed, and as if ...

Compass

Onboarding Specialist

San Diego, CA · On-site

$27 - $30/hr

The Onboarding Operations team is responsible for welcoming new agents to Compass. We work with ... It's our job to make sure every agent feels special, well supported, warmly welcomed, and as if ...

Nuvei

Channel Operations & Support Specialist

Scottsdale, AZ · On-site

$51K - $69K/yr

Your Mission As a Channel Operations & Support Specialist, you will manage operational workflows related to agent onboarding, agent support, and the pre-vet process. This role ensures the efficient ...

Advisors Excel

Medicare Onboarding Liaison

Topeka, KS · On-site

Medicare Onboarding Liaison Department: Annuity Operations Reporting to: Contract & Licensing ... Review and process agent/marketing team requests for appointments and licensing, ensuring accuracy ...

Serhant

Agent Advisor, Onboarding

$70K/yr

MPLE Department as an Advisor focused on Agent Onboarding. This position plays a key role in welcoming new agents to the SERHANT. ecosystem, guiding them through onboarding, and ensuring early ...

Nuvei

Channel Operations & Support Specialist

Scottsdale, AZ · On-site

$51K - $69K/yr

Your Mission As a Channel Operations & Support Specialist, you will manage operational workflows related to agent onboarding, agent support, and the pre-vet process. This role ensures the efficient ...

New York Life

Agent Onboarding Analyst 93634

Hopkins, MN

$43K - $47K/yr

Experience in insurance/financial services, licensing/contracting, or new agent onboarding * Familiarity with background checks/fingerprinting workflows and basic FCRA concepts Training & Development ...

Podium

AI Onboarding Specialist

Lehi, UT · On-site

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time ... The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial ...

Podium

AI Onboarding Specialist - Automotive

Lehi, UT · On-site

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time ... The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial ...

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Onboarding Agent information

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How much do onboarding agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for onboarding agent in the United States is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Onboarding Agent, and why are they important?

To thrive as an Onboarding Agent, you need strong organizational skills, attention to detail, and a background in customer service or HR, often supported by a relevant degree or experience. Familiarity with onboarding software, HRIS platforms, and digital communication tools is typically required. Standout candidates excel in communication, empathy, and problem-solving to build positive relationships with new hires. These skills ensure a smooth onboarding process, boost new employee satisfaction, and support organizational retention goals.

What are some common challenges faced by Onboarding Agents, and how can they be addressed?

Onboarding Agents often encounter challenges such as managing multiple new hires with varying needs, coordinating with different departments for equipment and access, and ensuring all compliance documents are completed on time. To address these, it's important to develop strong organizational skills, maintain open communication channels with both new employees and internal teams, and leverage onboarding software to streamline repetitive tasks. Proactively anticipating questions and providing clear, timely guidance can also help create a smooth onboarding experience for everyone involved.

What is an Onboarding Agent?

An Onboarding Agent is a professional responsible for guiding new employees or clients through the initial stages of joining a company or using a service. Their main role is to ensure a smooth transition by providing necessary information, training, and support. Onboarding Agents help familiarize newcomers with company policies, tools, and processes, making sure they feel welcomed and prepared. This role is vital for improving retention rates and promoting a positive experience for new hires or customers.

What is the difference between Onboarding Agent vs Customer Service Representative?

AspectOnboarding AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice or remote; focused on new hire integrationOffice, call center, or remote; handling general customer inquiries
Employer & Industry UsageHR departments, staffing agencies, financial institutionsRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding onboarding roles and responsibilitiesCustomer support and service functions

While both roles involve communication and assisting clients or employees, Onboarding Agents primarily focus on integrating new hires into a company, ensuring smooth onboarding processes. Customer Service Representatives handle ongoing customer inquiries and support. The roles overlap in communication skills but differ in their core functions and target audiences.

More about Onboarding Agent jobs
What job categories do people searching Onboarding Agent jobs look for? The top searched job categories for Onboarding Agent jobs are:
Onboarding Agent jobs near you
Infographic showing various Onboarding Agent job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $53,969 per year, or $25.9 per hour.

Channel Operations & Support Specialist

Nuvei

Scottsdale, AZ

$51K - $69K/yr

Other

Posted 27 days ago

Job description

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategicpartners,to help them grow.

Meet Nuvei,Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

As a Channel Operations & Support Specialist, you will manage operational workflows related to agent onboarding, agent support, and the pre-vet process. This role ensures the efficient processing of merchant applications, and facilitates communication between agents, sales team, the RM team, and internal operational teams.

Key Responsibilities

Merchant Application Management
Review and manage incoming merchant applications (prevets), ensuring complete documentation prior to submission to Partner eCom
Maintain accurate prevet templates and restricted/prohibited merchant lists
Oversee all internal and external merchant applications

Agent & Partner Support
Provide operational support to agents throughout the onboarding process
Guide agents on submission requirements, documentation, and procedures
Respond to inquiries and coordinate with internal teams to resolve issues
Support initiatives to enhance agent and partner experience

Reporting & Process Improvement
Generate reports on merchant applications, pipeline activity, and onboarding performance
Monitor key metrics (e.g., return rates, underwriting turnaround times)
Identify bottlenecks and drive process improvements
Support management with reporting and operational analysis

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