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Onboard Experience Support Jobs (NOW HIRING)

United Airlines

$20/hr

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and ... that affect the onboard customer experience. You will also champion a small number of key ...

Trigent Solutions Inc

Audio Video Technician

Norfolk, VA · On-site

$50K - $70K/yr

Work hours may deviate from 0700 or later than 1600, or include weekends, to support operational ... Must obtain Avixa CTS-I certification within twelve months upon reporting onboard * Experience ...

Trigent Solutions Inc

Audio Video Technician

Norfolk, VA · On-site

$50K - $70K/yr

Work hours may deviate from 0700 or later than 1600, or include weekends, to support operational ... Must obtain Avixa CTS-I certification within twelve months upon reporting onboard * Experience ...

United Airlines

Support the Menu Design team in strategy, planning, and implementation of all complimentary onboard ... Experience * Communicate with external partners to gather menu information and transfer to internal ...

Brightline

Onboard Lead (Part time) Miami

Miami, FL · On-site

$22/hr

... experience for our premium Guests. You will model exceptional service standards and support the overall flow of onboard operations. If you're a people-person looking for a role where you'll be ...

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Onboard Experience Support information

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How much do onboard experience support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for onboard experience support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

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Infographic showing various Onboard Experience Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Intern - Onboard Experience (Summer 2027)

Chicago, IL • On-site

United Airlines, Inc.
Aviation • 10K+ employees
Learn more about United Airlines, Inc.external

$15.50 - $20.50/hr

Full-time

Posted 10 days ago

United Airlines rating

7.9

Company rating: 7.9 out of 10

Based on 343 frontline employees who took The Breakroom Quiz

Job description

Description
The Intern - Onboard Experience will support the strategy, design, implementation, and measurement of onboard products and service experiences that enhance the customer and employee journey onboard United aircraft. This internship provides exposure to food and beverage, onboard products and equipment, service design, and strategic partnerships.
Key Responsibilities
  • Support coordination of onboard product and service initiatives across internal workgroups and external partners

  • Assist with research, benchmarking, and competitive analysis related to onboard hospitality and customer experience trends

  • Help maintain and update matrices of onboard offerings across cabins and markets

  • Analyze customer, operational, and competitive data to identify insights and opportunities

  • Support development of presentations, reports, and project trackers

  • Assist with planning and execution of onboard product initiatives and rollout activities

  • Partner with team members to document milestones, decisions, and action items

  • Contribute ideas that support a best-in-class onboard experience

This position is a hybrid role including a combination of days worked in our Chicago office and remotely.
No Direct Path: This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not be converted to a full-time position at United at the conclusion of the internship.
Posted from September 1 - September 15, 2026
Qualifications
Qualifications:
  • Applicant must be a rising Sophomore or Junior in the Spring/Summer of 2027

  • Currently pursuing a bachelors degree in Business, Hospitality, Marketing, Analytics, Aviation Management, or related field

  • Strong interest in customer experience, hospitality, airline operations, or service design

  • Analytical mindset and familiarity with Excel and PowerPoint

  • Strong written and verbal communication skills

  • Detail-oriented, organized, and able to manage multiple priorities

  • Collaborative and eager to learn in a fast-paced environment
    Preferred Qualifications

  • Previous internship or project experience in hospitality, aviation, operations, marketing, or analytics

  • Experience creating presentations, dashboards, or reports

  • Experience working on team-based projects
  • Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security.

What United Airlines employees say

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Hours and flexibility

Workplace

Get the full story on Breakroom

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About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

Social media

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