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On Whatsapp Jobs (NOW HIRING)

Dr. Squatch

Senior Manager, TikTok Shop

Los Angeles, CA · Hybrid

$125K - $145K/yr

Enthusiasm to build direct relationships with high value affiliates - conversing on WhatsApp, meeting affiliates for coffee, hosting small group dinners Bonus Points: * Built or scaled a TikTok Shop ...

Cloud5 Communications

Tier 1 MSP Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

You receive a message on WhatsApp or another online messaging platform * You are asked to provide a fee or payment (we will NEVER request payment from candidates) * Our email communication will only ...

Cloud5 Communications

Tier 1 MSP Technician

Chesterfield, MO

$19.75 - $26.75/hr

You receive a message on WhatsApp or another online messaging platform * You are asked to provide a fee or payment (we will NEVER request payment from candidates) * Our email communication will only ...

WhatsApp

Product Designer

Menlo Park, CA

$201K/yr

By focusing on people and doing the simple things first, you will help develop quality experiences ... Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta ...

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All JobsOn Whatsapp Jobs

On Whatsapp information

What does an 'On WhatsApp' job mean?

An 'On WhatsApp' job typically refers to a role where communication, coordination, or customer service is conducted primarily through the WhatsApp messaging platform. This could include customer support representatives, sales agents, marketers, or administrative assistants who engage with clients, customers, or team members using WhatsApp. The role may involve answering queries, managing groups, sharing updates, or handling orders, all via the app. Such jobs are popular in regions where WhatsApp is a primary communication tool for businesses. The requirements usually include proficiency in using WhatsApp, strong communication skills, and sometimes knowledge of customer relationship management.

How does an On WhatsApp role typically collaborate with cross-functional teams to improve user experience and engagement?

In an On WhatsApp role, collaboration with cross-functional teams such as product managers, engineers, designers, and customer support specialists is essential to enhance user experience and engagement. Team members regularly participate in brainstorming sessions, feedback loops, and sprint meetings to align on feature development, resolve user pain points, and implement improvements. Open communication and a user-centric mindset are key, as the role often involves gathering insights from data analytics and user feedback to inform decisions and prioritize initiatives.

What is the difference between On Whatsapp vs Customer Service Representative?

AspectOn WhatsappCustomer Service Representative
CredentialsNo formal credentials requiredTypically requires customer service training or experience
Work EnvironmentRemote, digital platformOffice or call center setting
Industry UsageUsed for quick messaging, informal supportHandled complex inquiries, formal support
Search & Comparison IntentHow to use On Whatsapp for supportDifferences between On Whatsapp and customer service roles

On Whatsapp is a digital communication tool used mainly for informal, quick messaging support, often requiring no formal credentials. Customer Service Representatives handle more complex inquiries in formal settings, usually with specific training. While On Whatsapp offers a flexible, remote communication method, Customer Service Representatives work in structured environments to provide comprehensive support. Both serve customer needs but differ in scope, environment, and credentials.

What are the key skills and qualifications needed to thrive as a WhatsApp Customer Support Representative, and why are they important?

To thrive as a WhatsApp Customer Support Representative, you need strong communication skills, problem-solving abilities, and familiarity with customer service best practices, usually supported by a high school diploma or relevant experience. Proficiency with CRM systems, WhatsApp Business tools, and ticketing platforms is typically expected. Patience, active listening, and emotional intelligence help representatives build rapport and de-escalate challenging situations. These skills ensure quick, effective, and empathetic support, leading to customer satisfaction and loyalty.
More about On Whatsapp jobs
What cities are hiring for On Whatsapp jobs? Cities with the most On Whatsapp job openings:
What are the most commonly searched types of On Whatsapp jobs? The most popular types of On Whatsapp jobs are:
What states have the most On Whatsapp jobs? States with the most job openings for On Whatsapp jobs include:
What job categories do people searching On Whatsapp jobs look for? The top searched job categories for On Whatsapp jobs are:
On Whatsapp jobs near you
Infographic showing various On Whatsapp job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 75% In-person, and 25% Remote job distribution.
Messaging Compliance Manager, International, WhatsApp & RCS

Messaging Compliance Manager, International, WhatsApp & RCS

Sent, Inc

New York, NY • On-site

$140K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

About the Role
As Messaging Compliance Manager specialized in International, WhatsApp & RCS at Sent, you'll own the compliance work that keeps customers sending across borders, on WhatsApp, and on RCS.
Sent is a developer-first company powering messaging across SMS, WhatsApp, RCS, and more. Compliance isn't an afterthought here - it's how the product works and how customers trust us to deliver. This role has immediate, high-volume impact, and it's a hands-on operator role: from your first weeks you'll be carrying live registrations, template reviews, and agent launches, not writing policy from the sidelines. You'll work alongside our US-focused compliance lead, sharing context so both regions stay fully covered.
In this role, you will...
  • Own WhatsApp compliance end to end: template creation, categorization (marketing, utility, authentication), and review; troubleshooting template rejections and quality-rating issues; display name and sender approvals; and navigating Meta processes so customers can launch and scale.
  • Own RCS agent compliance end to end: agent setup and brand verification, carrier and regional launch approvals, use-case categorization, and content and consent policy review - navigating Google RBM and carrier processes so customers can launch verified agents and keep them in good standing.
  • Own international sender registration and country-by-country requirements, including sender ID registration, required documentation (country-specific forms, stamps, attestations), number type selection, and pre-registration where carriers or regulators require it.
  • Be the go-to expert on international messaging rules by region, advising customers and internal teams on exactly what's needed to send compliantly in a given country.
  • Partner with our US compliance lead to provide tag-team coverage across US and international, cross-training so each region has a backup.
  • Work directly with vendors, carriers, and aggregators on registration requirements, escalations, and policy changes that affect deliverability.
  • Support customers, sales, and the support team on international, WhatsApp, and RCS compliance questions, turning dense carrier and regulatory rules into clear, practical guidance.
  • Maintain internal documentation and playbooks so international, WhatsApp, and RCS compliance stays repeatable as we scale.
  • Track registrations, template approvals and declines, RCS agent launches, and compliance issues, and surface trends to leadership.
You'll be a great fit if you...
  • Have hands-on experience in messaging, CPaaS, or telecom compliance, with direct ownership of international, WhatsApp, or RCS programs - not adjacent exposure, and not a small slice of a broader ops job. Industry experience is required; we need someone who can ramp in weeks, not quarters.
  • Know the WhatsApp Business Platform from the inside: template categories, the review and approval process, quality ratings, and the common reasons templates get declined - because you've worked through them, not just read the docs.
  • Have taken RCS agents through launch: agent setup and brand verification, carrier and regional approvals, use-case categorization, and RBM content and consent policies. You know where launches stall and how to get a stuck agent moving.
  • Understand international A2P messaging: sender ID registration, country-specific documentation and pre-registration, number types, and regional carrier and regulatory rules.
  • Are comfortable working directly with carriers, aggregators, and platform partners on registrations and escalations.
  • Communicate clearly and turn complex requirements into plain-language guidance for customers and internal teams.
  • Are organized and detail-oriented, able to manage dozens of concurrent registrations, reviews, and agent launches without dropping threads.
A note on fit: this is a practitioner role. If your compliance background is mostly advisory or policy-level, or if WhatsApp and RCS would be channels you're learning on the job, this probably isn't the right match - and that's okay. If you've shepherded a sender ID through a difficult market, won a template appeal with Meta, and taken an RCS agent live across carriers, you'll recognize this work immediately, and we'd love to talk.
Nice to have
  • Prior experience at a CPaaS (Twilio, Sinch, Telnyx, Vonage, Bandwidth, or similar) or a messaging platform (Meta - WhatsApp, Google RBM).
  • Familiarity with WhatsApp BSP onboarding and Meta Business Manager.
  • Experience standing up or scaling international compliance processes from scratch.
  • Familiarity with US 10DLC and TCR - useful for tag-teaming with the US lead, though US depth is not the core of this role.

Our Commitment to You
  • Meaningful equity with high growth potential
  • Competitive compensation - with flexibility depending on years & depth of experience
  • Top-tier medical, dental, vision fully covered
  • 401(k) with 100% match up to 4%
  • Unlimited PTO
  • Beautiful NYC workspace with daily meals and unlimited snacks
  • New MacBook Pro + Apple Studio Display
  • Comped Wellhub Gold or Equinox membership

Sent, Inc. is an Equal Opportunity Employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds and experiences.

Apply