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On Whatsapp Jobs (NOW HIRING)

Connectly Inc

Staff AI engineer

San Francisco, CA · On-site

Buying on Whatsapp is ubiquitous in Latin America, yet only small businesses have made it truly seamless by asking real people to respond to Whatsapp messages. We at Connectly are building an AI ...

iHerb.com

This role will be based in Tokyo or in Seoul with a hybrid work model, and will focus on Whatsapp channel management, influencer partnerships, customer engagement, and localized campaign execution.

Connectly Inc

Senior Software Engineer (SF)

San Francisco, CA · On-site

$144K - $190K/yr

At Connectly we are building the future of conversational commerce in Latin America with the focus on Whatsapp. Instead of shoppers installing yet another app, we are offering a 360 engagement ...

Meta

Product Manager, Business Agents Growth

New York, NY · On-site

$173K - $241K/yr

Our agents are already live with 1.5M+ businesses on WhatsApp and Messenger, who are using our product to manage their conversations, and we're just getting started. This will be a high visibility ...

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On Whatsapp information

What is an On WhatsApp job?

An 'On WhatsApp' job typically refers to a role where communication, coordination, or customer service is conducted primarily through the WhatsApp messaging platform. This could include customer support representatives, sales agents, marketers, or administrative assistants who engage with clients, customers, or team members using WhatsApp. The role may involve answering queries, managing groups, sharing updates, or handling orders, all via the app. Such jobs are popular in regions where WhatsApp is a primary communication tool for businesses. The requirements usually include proficiency in using WhatsApp, strong communication skills, and sometimes knowledge of customer relationship management.

How does an On WhatsApp role collaborate with cross-functional teams to improve user experience and engagement?

In an On WhatsApp role, collaboration with cross-functional teams such as product managers, engineers, designers, and customer support specialists is essential to enhance user experience and engagement. Team members regularly participate in brainstorming sessions, feedback loops, and sprint meetings to align on feature development, resolve user pain points, and implement improvements. Open communication and a user-centric mindset are key, as the role often involves gathering insights from data analytics and user feedback to inform decisions and prioritize initiatives.

What is the difference between On Whatsapp vs Customer Service Representative?

AspectOn WhatsappCustomer Service Representative
CredentialsNo formal credentials requiredTypically requires customer service training or experience
Work EnvironmentRemote, digital platformOffice or call center setting
Industry UsageUsed for quick messaging, informal supportHandled complex inquiries, formal support
Search & Comparison IntentHow to use On Whatsapp for supportDifferences between On Whatsapp and customer service roles

On Whatsapp is a digital communication tool used mainly for informal, quick messaging support, often requiring no formal credentials. Customer Service Representatives handle more complex inquiries in formal settings, usually with specific training. While On Whatsapp offers a flexible, remote communication method, Customer Service Representatives work in structured environments to provide comprehensive support. Both serve customer needs but differ in scope, environment, and credentials.

What skills and qualifications are needed for an On WhatsApp role?

To thrive as a WhatsApp Customer Support Representative, you need strong communication skills, problem-solving abilities, and familiarity with customer service best practices, usually supported by a high school diploma or relevant experience. Proficiency with CRM systems, WhatsApp Business tools, and ticketing platforms is typically expected. Patience, active listening, and emotional intelligence help representatives build rapport and de-escalate challenging situations. These skills ensure quick, effective, and empathetic support, leading to customer satisfaction and loyalty.
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What are the most commonly searched types of On Whatsapp jobs?

The most popular types of On Whatsapp jobs are:

What states have the most On Whatsapp jobs?

States with the most job openings for On Whatsapp jobs include:

What job categories do people searching On Whatsapp jobs look for?

The top searched job categories for On Whatsapp jobs are:

On Whatsapp jobs near you
Infographic showing various On Whatsapp job openings in the United States as of August 2026, with employment types broken down into 71% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Brand Marketing Manager, WhatsApp

WhatsApp

Menlo Park, CA

$124K/yr

Full-time

Posted 9 days ago

Job description

WhatsApp Brand Marketing is looking for an experienced integrated marketer and storyteller to elevate the brand and drive global cultural relevance, threading the needle across our brand campaigns and developing high-impact efforts that drive brand preference and engagement aligned to business and brand goals. The ideal candidate combines integrated brand marketing experience with a track record of building brands for audiences at scale, and has experience driving cross-functional partnerships for a high-profile consumer brand.How this role works: this is a generalist brand marketing role on a new team built to take on a broader range of problems, not one market or one project. Instead of owning a single lane, you will help the team prioritize the problems and audiences that matter most for our users and the business, then work across them as our always-on system of work shifts. We are looking for someone energized by range, who can move between very different problems and bring the same rigor and brand judgment wherever the team needs it most.
Brand Marketing Manager, WhatsApp Responsibilities:
  • Own the day-to-day creative development and execution of integrated programs that ladder up to WhatsApp's brand goals
  • Flex across multiple areas of the brand, picking up and handing off initiatives as priorities change
  • Connect brand campaigns with always-on and partnership moments so the brand shows up consistently across touchpoints
  • Partner closely with cross-functional partners across product and brand marketing, in-house and external creative agencies, consumer insights, marketing decision science, and communications
  • Track and report on content and campaign performance to determine its effectiveness and drive optimizations
  • Surface standout global content, trends, and conversations to push our approach forward, flexing between strategic and tactical execution as needed

Minimum Qualifications:
  • Experience using brand health data, consumer research, and campaign analytics to generate insights and inform strategic recommendations
  • Experience contributing to brand planning processes such as annual goal-setting, investment prioritization, or measurement framework design

Preferred Qualifications:
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Familiarity with brand tracking methodologies and experience translating brand health metrics into actionable strategic recommendations

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$124,000/year to $178,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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