On Call Follow Up Representative Jobs (NOW HIRING)

Job Summary

Note: This is an On-Call position that is not eligible for benefits.

Being an on-call employee means that your work schedule is not guaranteed, hours worked could range from 0 - 40 hours a week, depending on office needs. All hours worked are subject to Department of Retirement Services and Affordable Care Act reporting requirements. More information will be shared during the interview, and we encourage questions about the program.

The On-Call Crisis Responder II position will reside in the Regional Crisis Response (RCR) Agency and report directly to the Crisis Responder Supervisor. The On-Call Crisis Responder II serves as needed on a team of other citywide community responders as part of the RCR Agency, which provides a consolidated and standardized mobile crisis response program operating throughout the jurisdictions served. The RCR Agency is an inclusive organization that endeavors to build a work culture which embraces diversity, encourages participation, and promotes equity.
Crisis Responders use evidence-based practice that promotes well-being through assessment, brief intervention, referral to services, and prevention. Crisis Responders incorporate knowledge of human behavior, sociology, psychiatry, psychology, and many other social science disciplines using advocacy, compassion and de-escalation and crisis intervention skills to support those with unmet needs in a culturally responsive manner. They work as a team, and collaborate with other local, regional, state and federal programs to identify gaps in existing resources for community members. The primary focus of work is crisis intervention, resource referral, and follow-up; this work is conducted in community settings such as health care organizations, businesses, homes, public spaces and at social service agencies.
Distinguishing Characteristics: The On-Call Crisis Responder II is the journey-level position within the Crisis Responder job series. This classification is reserved for those who hold an independent clinical practice license from the State of Washington Department of Health. An employee in the On-Call Crisis Responder I will move to the On-Call Crisis Responder II classification when they are able to demonstrate that they have become independently licensed by the Washington State Department of Health.
Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Respond to 911 calls for service in the community, both within a team or independently:
  • Conduct ongoing biopsychosocial assessments of community members:
    • Provide appropriate referrals and resources to community members (e.g., caregiver respite programs, paratransit applications, DSHS applications, SSDI, Veteran's Benefits)
  • Thoroughly document all encounters in accordance with policy and professional standards
• Complete all mandatory training in a timely fashion such as clinical competency, culturally relevant practices, use of appropriate technologies, customer service, and any other assigned program and Department training

Knowledge, Skills and Abilities

• Participate and work effectively in an organization committed to advancing principles and practices of equity and anti-racism.
• Knowledge of the principles of behavior and motivation.
• Knowledge of community health, housing, financial, and behavioral health resources and criteria for providing services.
• Knowledge of local, state, and federal social service programs and eligibility criteria, including Veteran-specific programs, Medicare, and Medicaid.
• Knowledge of Microsoft Office Suite (including Word, Excel, Outlook) or similar programs.
• Skilled in professional writing and communication.
• Ability to adjust quickly to changing priorities in physically demanding, stressful, and environmentally diverse conditions.
• Ability to understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives, and lived experiences; inspires and encourages fair treatment.
• Ability to commit to working with the team to analyze outcomes and challenges.
• Ability to work effectively as a member in formal and informal teams.
• Ability to understand the interests and concerns of others and able and willing to share and receive information.
• Ability to meet the expectations and requirements of internal and external stakeholders; obtain first-hand information and use it for improvements in services; act with consumers in mind; establish and maintain effective relationships and gain trust and respect.
• Value Diversity, Equity, Inclusion, and Belonging: Understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives and lived experiences; inspire and encourage fair treatment.
• Dedicate to Continuous Quality Improvement: Commit to work with teams to improve the quality of life for community members.
• Ability to establish and maintain productive professional relationships with City of Kirkland staff and other community partners.

Qualifications

Minimum Qualifications:

• Education: Master's Degree in social work, sociology, psychology, human development or other related field.
• Experience: 1 year of paid experience in a health care setting, including public health or behavioral health.

Licenses and Other Requirements:

• Must be a licensed independent social worker, mental health counselor, or marriage and family therapist as defined by WAC 246-809-010(2).
• Valid Washington State Driver's License, or the ability to obtain within 30 days of hire.
• Prefer American Safety Health Institute (ASHI) Healthcare provider CPR/AED/first aid certification, or the ability to obtain certification within 90 days of hire.
• Ability to conduct suicide/homicide risk assessments and safety planning, or the ability to obtain training within 90 days of hire.
• Paid experience working with older adults and/or adults with disabilities is highly desirable.
• Prefer two or more years of demonstrated experience working with housing and/or homeless issues.
• Paid experience working with Limited English Proficiency individuals and communities is desirable.
• Crisis intervention training and/or experience is desirable.

Other

Physical Demands and Working Environment:

• Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, tablet computer, calculator, copier, scanner and fax machine.
• Must be able to safely operate a city vehicle.
• Must be physically capable of lifting, walking, moving, carrying, climbing, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling.
• Navigate rugged terrains and unsanitary public places, homes, and shelters.
• Ability to carry, don, and doff personal and safety equipment during community response, including N95 mask and eye protection.
• Work involves outreach to individuals who may be unsheltered, living on the streets, in shelters, or located in suburban campsites and homeless campsites.
• The incumbent may be exposed to repeated emotionally disturbing situations, high-stress dynamic situations, hostile and/or aggressive behaviors, which could present a personal risk of harm.
• Work may require visits to jails and out-of-town locations, emergency rooms, and other medical facilities.
• Exposure to bloodborne pathogens or other potentially infectious material (OPIM).
• Work hours include various shifts to provide 24/7 coverage for community service calls and emergencies.

Selection Process
Applicants who are invited to participate in the test and/or interview process will be notified by phone or email. Candidate selected for the role will be required to complete a criminal background check. Job is opened until filled but candidates are encouraged to submit applications ASAP.

Position requires a resume and cover letter for consideration of application. Please note how you meet minimum qualifications wi...