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South Education Lieutenant

Empress Ambulance Service | Yonkers, NY (South Division) |

POSITION OVERVIEW

Empress Ambulance Service is seeking a CE South Education Lieutenant to help lead continuing education and orientation efforts across our South Division. Acting with authority delegated by the Assistant Director of Education or Director of Operations, you will coordinate NYS DOH BEMS Course Sponsorship, American Heart Association programming, and internal and external continuing medical education, while overseeing CE staff and new employees moving through orientation. You will serve as a mentor and resource for Adjunct Faculty, Instructors, and fellow staff, helping ensure every learner and new hire is set up to succeed.

KEY RESPONSIBILITIES

• Follow the guidance and direction of the Assistant Director of Education or Director of Operations.
• Adhere to all Empress EMS policies and procedures.
• Implement and coordinate Empress EMS training and education requirements, ensuring subordinates' compliance with company policies and procedures.
• Interpret and implement compliance with all standards and directives published by NYS DOH BEMS regarding training and education.
• Serve as a role model and mentor to Adjunct Faculty, Instructors, and fellow staff members.
• Provide timely support and guidance to Adjunct Faculty and Instructors across all Empress EMS-sponsored courses.
• Schedule and coordinate student field internship experiences.
• Develop and oversee the completion of orientation for all incoming employees.
• Support Empress EMS vehicle operational training and remediation.
• Identify performance gaps among subordinates and students and provide corrective action and/or remediation.
• Identify performance gaps among instructors and recommend corrective action plans.
• Submit all required reports in a timely manner.
• Provide guidance and peer leadership to employees on EMS training and education matters.
• Develop and manage the Empress orientation process end-to-end, including coordinating with hiring teams, maintaining records of progression, remediation, and clearance, and recommending candidates not meeting Empress standards to the Assistant Director of Education for potential dismissal.
• Develop and lead skills verification sessions on a regular basis as staffing needs dictate.
• Assist with Academy Cadet educational sessions.
• Continually expand knowledge of current training standards and methods.
• Perform additional duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Successful completion of a New York State Department of Health Bureau of Emergency Medical Services EMT or Paramedic program.
• NYS DOH BEMS Certified Lab Instructor certification, if not already held, within 2 years of appointment.
• AHA Instructor certification preferred at time of appointment; must be obtained within 2 years of appointment.
• Minimum of 3 years of experience in direct patient care, including emergency medical treatment and interfacility transport.
• Minimum of 2 years of experience training and educating in Emergency Services or allied health preferred but not required.
• Previous management or supervisory experience preferred but not required.
• Strong working knowledge of Empress operational policies, pre-hospital and interfacility patient care practices, and NYS DOH BEMS regulations and standards.
• Skilled in oral and written communication, training delivery, and remediation of pre-hospital healthcare professionals.
• Ability to analyze data, prepare reports, and build effective working relationships across a diverse range of EMS personnel, students, and administrators.

WORK ENVIRONMENT

This role primarily operates during standard business hours, 9:00 AM to 5:00 PM, Monday through Friday, with occasional adjustments based on training and orientation scheduling needs and subject to approval by the Assistant Director of Education. The CE South Lieutenant works across classroom, field, and administrative settings, coordinating closely with Adjunct Faculty, Instructors, and staff throughout the South Division.

PHYSICAL REQUIREMENTS

Must be able to perform the physical demands associated with EMS skills instruction and demonstration, including standing, walking, and lifting or moving training equipment consistent with pre-hospital training scenarios.