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Nurse Advice Line Jobs (NOW HIRING)

Privia Health

Care Advice Line RN I

$25 - $30/hr

The goal of the Nurse Advice Line is to reduce unnecessary visits to the clinic and emergency department, provide information for self-care and symptom management, and to coordinate care across the ...

Privia Health

Care Advice Line RN I

$25 - $30/hr

The goal of the Nurse Advice Line is to reduce unnecessary visits to the clinic and emergency department, provide information for self-care and symptom management, and to coordinate care across the ...

Collabera

Customer Service Representative

Oak Ridge, TN

$15.25 - $20.75/hr

The Nurse Advice Line Appointment Center will be the first line of telephone support for eligible beneficiaries within the Department of Defense and Coast Guard which will interact with both the end ...

Telemedik

PR · On-site

Follow the Nurse Advice Line scripts when handling different topics. * Identify customer needs, clarify information, research each situation, and provide appropriate solutions. * Manage incoming ...

Telemedik

PR · On-site

Follow the Nurse Advice Line scripts when handling different topics. * Identify customer needs, clarify information, research each situation, and provide appropriate solutions. * Manage incoming ...

Carillion Clinic

Advice Line RN - Ortho

Boones Mill, VA · On-site

$33.52 - $50.28/hr

Advice Line RN - Ortho (Open) The Advice Line Nurse triages incoming calls. As part of the health care team, assumes primary accountability for nursing coordination and provision of individualized ...

Telemedik

PR · On-site

Follow the Nurse Advice Line scripts when handling different topics. * Identify customer needs, clarify information, research each situation, and provide appropriate solutions. * Manage incoming ...

Telemedik

PR · On-site

Follow the Nurse Advice Line scripts when handling different topics. * Identify customer needs, clarify information, research each situation, and provide appropriate solutions. * Manage incoming ...

Carilion Clinic

Advice Line RN - Ortho

Roanoke, VA · On-site +1

$33.52 - $50.28/hr

R161741 Advice Line RN - Ortho (Open) How You'll Help Transform Healthcare: Potential for remote work after successful completion of in-person orientation based in Roanoke, VA. The Advice Line Nurse ...

Privia Health

Care Advice Line Health Advisor

$20/hr

Working closely and in support of telephonic Care Advice Line registered nurses, Population Health support staff, primary care providers (PCP's), networked partners, and patients of Privia Health ...

Carilion Clinic

Advice Line RN - Ortho

Roanoke, VA · On-site

$33.52 - $50.28/hr

R161741 Advice Line RN - Ortho (Open) How You'll Help Transform Healthcare: Potential for remote work after successful completion of in-person orientation based in Roanoke, VA. The Advice Line Nurse ...

Privia Health

Care Advice Line Health Advisor

$20/hr

Working closely and in support of telephonic Care Advice Line registered nurses, Population Health support staff, primary care providers (PCP's), networked partners, and patients of Privia Health ...

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Nurse Advice Line information

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$17

$38

$65

How much do nurse advice line jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for nurse advice line in the United States is $38.62, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $43.27 per hour, depending on experience, location, and employer.

What is a Nurse Advice Line?

A Nurse Advice Line is a telephone service staffed by registered nurses who provide health information, advice, and guidance to callers. This service helps individuals make informed decisions about their health, such as whether to seek immediate medical care, visit a doctor, or manage symptoms at home. Nurse Advice Lines are often available 24/7 and are commonly offered by health insurance companies, hospitals, or healthcare systems. The nurses use evidence-based protocols to assess symptoms and recommend appropriate next steps, ensuring callers receive timely and accurate information.

What are the key skills and qualifications needed to thrive as a Nurse Advice Line nurse?

To thrive as a Nurse Advice Line nurse, you need a nursing degree, active RN license, and strong clinical assessment and triage skills. Familiarity with telephone triage protocols, electronic health records (EHRs), and call center software is typically required. Exceptional communication, active listening, and critical thinking are vital soft skills for effectively guiding patients and making sound decisions remotely. These abilities are crucial for delivering safe, accurate advice and ensuring positive health outcomes without in-person contact.

What are the main challenges faced by nurses working on a Nurse Advice Line, and how can they be managed?

Nurses on a Nurse Advice Line often face challenges such as quickly assessing patient needs without a physical examination, handling high call volumes, and managing emotional or distressed callers. Success in this role relies on strong communication skills, the ability to remain calm under pressure, and using evidence-based protocols to guide clinical decisions. Ongoing training and supportive supervision help nurses stay prepared for a variety of situations and ensure patient safety. Team collaboration and access to up-to-date resources also play a key part in overcoming these challenges.
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Nurse Advice Line jobs near you
Infographic showing various Nurse Advice Line job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 56% Full Time, 14% Part Time, and 27% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $80,321 per year, or $38.6 per hour.

Care Advice Line RN I

Privia Health

Remote

$25 - $30/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Privia Health rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Company Description
Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.
Job Description
Available Shift Hours:
Weekday Coverage availability (Mon-Fri)
Time: 4:00-11:00pm EST
Overnight Shifts availability: Saturday & Monday
Time: 10:00pm-6:00am (Next Day)
Weekend Coverage availability (Saturday & Sunday - 24hours)
Weekend Shifts are flexible and may be scheduled in 6, 8, 10 OR 12 hour increments
We are actively recruiting for an RN our remote Care Advice Line, (CAL RN1) to join our rapidly growing Population Health team. The primary role of the CAL RN1 will be to provide our patients with on-demand telephone-based care management services through a 24/7 Nurse Advice Line (i.e. telephone triage). CAL RN1's will work closely with, and be mentored by senior nurses to assess symptoms/concerns of callers to determine the urgency and type of care needed, refer to or schedule appointments with providers as appropriate, and give health information and advice to callers. The goal of the Nurse Advice Line is to reduce unnecessary visits to the clinic and emergency department, provide information for self-care and symptom management, and to coordinate care across the healthcare delivery system. CAL RN1 operate in a team-based model, acting as an extension of the primary care provider.
  • Handle inbound calls from patients and caregivers, providing compassionate and informed triage. • Conduct outbound communications for follow-up and care coordination with multiple healthcare providers and settings.
  • Consult and coordinate with internal and external team members to assess, plan, implement, and evaluate patient care plans, make appropriate referrals, and provide follow-up as necessary. • Assist with finding appropriate providers, community resources, and care solutions and coordinate priority virtual appointments.
  • Record member data in Privia's web-based medical record system and associated EMRs, and/or health portals.
  • Maintain accurate patient records in Privia's systems and associated EMRs.
  • Research information online and in Privia's internal knowledge databases to make the most appropriate triage and care advice decisions.
  • Provide health information, coaching, and critical thinking skills to assist our members with medical and wellness-related issues.
  • Accepts feedback and quality improvement initiatives constructively and enthusiastically. • Other care management activities, and duties as assigned and needed (e.g. close "gaps in care," complex care plans, etc.)
  • Must comply with HIPAA rules and regulations at all times.
  • Perform other duties as assigned

Qualifications
  • 1+ years of RN experience in adult primary care and/or pediatric care in office, clinic, military, home, urgent care or hospital setting.
  • Associate's degree in Nursing (BSN preferred or willingness to obtain within 24 months). •
  • Nursing program transcripts showing a passing grade in Microbiology with Lab.
  • Compact Resident RN in good standing, with the ability to apply to non-compact states as needed (expenses reimbursed).
  • Availability to work 10-30 hours per week, including at least 10 hours on weekends (3 out of 4) and every 3rd holiday. Shifts are flexible and include 2, 4, 8, & 12-hour options.
  • Exceptional customer service skills.
  • Strong computer and tech skills.
  • Excellent communication and listening skills.
  • Clear, confident communication and listening skills.
  • Self -motivated and self-disciplined a must.
  • Willingness to do what it takes to get the job done and make patients, parents and providers the number one priority.
  • Able to thrive in a quiet, secure home office environment.
  • Detail-oriented and organized.

The hourly pay for this role is $25-30hr in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
Additional Information
All your information will be kept confidential according to EEO Guidelines
Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.

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