Npi Operations Program Manager Jobs in Phoenix, AZ

NPI Program Lead

Position Summary

E3 Displays is seeking a highly organized, business-minded professional to lead the execution of New Product Introduction (NPI) programs while managing the ongoing business operations of an assigned strategic customer portfolio.

This role serves as the central point of coordination across Engineering, Supply Chain, Operations, Quality, Manufacturing, and Sales to ensure products move successfully from concept through production while supporting the continued growth and profitability of existing programs.

The NPI Program Lead is more than a project coordinator—they are a business owner responsible for driving execution, identifying risks, facilitating informed decisions, and ensuring the organization is prepared to successfully deliver customer commitments.

Success in this role requires strong organizational skills, exceptional communication, sound business judgment, and a proactive approach to solving problems. The ideal candidate enjoys working in a fast-paced manufacturing environment, thrives with ownership, and continuously looks for opportunities to improve systems, processes, and organizational effectiveness.

Key Responsibilities

New Product Introduction Leadership

• Lead assigned New Product Introduction (NPI) programs from customer award through production release.
• Develop and maintain program execution plans, milestones, priorities, and deliverables.
• Coordinate cross-functional activities across Engineering, Supply Chain, Operations, Quality, Manufacturing, and Sales.
• Identify program risks early and drive mitigation plans to maintain customer commitments.
• Ensure engineering deliverables, documentation, supply chain readiness, manufacturing planning, and quality requirements are completed prior to production launch.
• Drive accountability across functional teams to achieve program objectives.
• Prepare and communicate accurate program status to internal leadership and customers.

Business Unit Management

Serve as the primary internal business lead for an assigned strategic customer portfolio consisting of multiple active product configurations.

Responsibilities include:

• Coordinate ongoing engineering changes, product lifecycle activities, and customer requests.
• Balance customer priorities with business objectives, manufacturing capacity, and schedule commitments.
• Monitor program financial performance including product cost, gross margin, engineering change impacts, and pricing considerations.
• Partner with Engineering, Supply Chain, and Operations to identify cost reduction opportunities and improve overall program profitability.
• Support quotation activities, configuration management, and lifecycle planning.
• Build strong working relationships with customers while coordinating internal execution across departments.

Business Planning & Cross-Functional Leadership

• Participate as a key stakeholder in the weekly Sales, Inventory & Operations Planning (SIOP) process.
• Present program status, customer demand changes, launch schedules, key risks, mitigation strategies, and resource constraints.
• Coordinate cross-functional actions required to maintain operational readiness.
• Lead recurring program reviews that drive decisions, accountability, and measurable progress.
• Hold stakeholders accountable for commitments while removing obstacles impacting successful execution.
• Escalate critical issues with recommended solutions and clear business impacts.

Continuous Improvement & Business Systems

• Continuously improve NPI processes, business workflows, and program management systems.
• Develop scalable tools, dashboards, templates, and standard work that improve organizational effectiveness.
• Identify opportunities to leverage automation and AI-enabled technologies to reduce manual effort, improve visibility, and support company growth.
• Champion practical process improvements that increase efficiency while maintaining a lean operating environment.

Qualifications

Required

• Bachelor's degree in Engineering, Business, Operations Management, Project Management, Supply Chain, Finance, or a related technical or business discipline.
• 2–5 years of experience in manufacturing, engineering, operations, project management, customer program management, business operations, or related roles.
• Exceptional organizational and time management skills.
• Excellent written and verbal communication abilities.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities in a dynamic environment.
• Advanced proficiency with Microsoft Office, particularly Excel.

Preferred

• Experience in electronics manufacturing or contract manufacturing.
• Exposure to New Product Introduction (NPI) environments.
• Experience working within ERP and CRM systems.
• Understanding of manufacturing operations, supply chain, and product lifecycle management.
• Familiarity with data analysis, reporting tools, workflow automation, or AI-enabled productivity tools.

What Makes Someone Successful at E3

Successful team members take ownership rather than waiting for direction. They build relationships, solve problems, communicate proactively, and continually improve how work gets done.

The ideal candidate:

• Takes ownership of outcomes rather than simply tracking tasks.
• Thinks critically and makes sound business decisions using available information.
• Balances customer needs, schedule, cost, quality, and business objectives.
• Influences cross-functional teams without direct authority.
• Communicates clearly and professionally with customers and internal stakeholders.
• Builds scalable systems that enable organizational growth.
• Embraces continuous improvement and actively seeks opportunities to simplify processes.
• Thrives in a lean, fast-moving environment where initiative, adaptability, and accountability are expected.

Why Join E3 Displays

At E3 Displays, every team member has the opportunity to make a meaningful impact on the business. We operate with a lean, collaborative culture where ownership is valued, ideas are encouraged, and individuals are empowered to drive change.

If you're looking for an opportunity to build products, improve systems, influence business decisions, and grow your career in a dynamic manufacturing environment, we'd like to meet you.