Program Delivery Manager Jobs in Phoenix, AZ (NOW HIRING)

ROLE CONTEXT
StrataTech's B2B enterprise programs serve skilled trades clients across multiple campuses with custom technical
training programs. As the program portfolio grows, the gap between curriculum existing on paper and curriculum
being deliverable in a lab is where programs fail. This role owns that gap. From instructor onboarding to lab readiness
to real-time execution support, the Program Delivery Coordinator ensures that what is built actually runs on time,
at standard, and without the Senior Director carrying operational details that should be owned at the execution layer.
KEY RESPONSIBILITIES
Instructor Readiness
• Execute the B2B instructor onboarding process from offer acceptance through first day of instruction. The onboarding process and playbook are owned by the Senior Director ETO - the PDC runs the process with fidelity and flags gaps or improvements upward
• Coordinate with campus staff to ensure instructors have access, credentials, and resources before launch
• Support instructor orientation on B2B program standards, client expectations, and delivery requirements using established materials and guidelines
• Track instructor readiness status across all active and launching programs and escalate risks proactively
Lab & Equipment Readiness
• Own lab readiness and reset operations between cohorts. Between cohorts the PDC owns the lab environment for reset, maintenance, restocking, and equipment inspection. Lab ownership transfers back to the Lead Instructor at the start of each new cohort
• Manage lab setup coordination for new and existing B2B program sites
• Track equipment delivery timelines against program launch dates and flag delivery risks early
• Maintain consumables readiness tracking against weekly program schedules, ensuring labs are stocked before each cohort week
• Coordinate with procurement on flagged items and sourcing timelines
• Conduct or coordinate pre-launch lab readiness walkthroughs at each campus site
• Perform routine equipment maintenance and basic troubleshooting between cohorts. Deficiencies requiring escalation are documented and reported immediately, not deferred
• During active cohorts, provide hands-on student support at the direction of the Lead Instructor. The PDC does not direct students, modify lab activities, or make instructional decisions independently during active instruction Operational Execution
• Serve as on-site execution support during program launches, present at campus to resolve day-one issues in real time
• Travel to client campuses as required for launches, audits, and operational support
• Maintain program status dashboards and readiness trackers across all active B2B programs
• Identify operational bottlenecks and escalate with solutions, not just problems
• Support the Senior Director with operational reporting and client-facing program updates
• Limit client-facing communication to logistics coordination only. Client relationship ownership sits with the Lead Instructor at the site level. Any communication beyond logistics is routed through the Lead Instructor or Senior Director ETO
• This role supports but does not supervise instructional staff. The PDC does not have authority over instructors and does not provide instructional direction to students independently
Process & Scale
• Follow and execute established operational processes and launch playbooks. Document observations, lessons learned, and recommended improvements and surface them to the Senior Director ETO
• Support new client campus launches using established playbooks - replicate what works and flag what needs adjustment
• Support onboarding of new B2B programs as the enterprise client portfolio grows
• Identify process gaps and propose improvements before they become execution failures. Recommendations route to the Senior Director ETO for decision and incorporation into official process documentation
QUALIFICATIONS
Required
• 3+ years of experience in program coordination, operations, or training delivery support
• Demonstrated ability to manage multiple moving parts across concurrent projects without dropping details
• Comfortable operating in field environments - not exclusively desk-based
• Strong communication skills - able to work with instructors, campus staff, procurement, and senior leadership without needing translation
• Willingness and ability to travel to campus sites on short notice when programs require it
• Proficiency with Microsoft Office Suite; experience with project tracking tools a plus Preferred
• Background in training operations, workforce development, or technical program delivery
• Experience supporting multi-site program launches or field operations
• Familiarity with lab or facilities coordination in a technical education environment
• Experience building operational processes and documentation from scratch
What This Role Is Not
• This is not a purely administrative role - field execution is a core expectation
• This is not an SME or instructor role - subject matter expertise is not required
• This is not a static, single-campus position - the portfolio grows and this role grows with it
PHYSICAL REQUIREMENTS
This role operates primarily in active lab and client campus environments. The following physical requirements are inherent to the work:
Frequent standing, walking, and moving throughout lab spaces during setup and active sessions. Bending, stooping, and reaching required when staging equipment and resetting lab stations. Lifting and carrying tools, equipment, and supply boxes up to 30 lbs. Regular exposure to technical lab environments including electrical equipment, pneumatic and hydraulic systems, and hand and power tools. PPE required in all active lab environments including safety glasses and appropriate footwear. Regular travel to client campuses with some travel on short notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.