Npi Operations Program Manager Jobs in Cleveland, OH

The Operations Management program is a structured, 12-month development experience that combines formal training with immersive, hands-on field exposure. The program is designed to build a strong pipeline of Schindler's most critical operational leadership roles, by equipping participants with the technical knowledge, business acumen, and leadership capabilities required to succeed.
Participants gain practical experience in the field, developing a deep understanding of Schindler's products, services, and customers. Throughout the program, participants work closely with Area, Territory, and local leadership, including a dedicated mentor, to learn how to effectively manage the maintenance and repair of elevators, escalators, and moving walks.
In addition to field experience, the development program includes a structured curriculum delivered through in-person training, eLearning modules, and cohort-based sessions. Core focus areas include safety, product knowledge, resource planning, leadership, technician development, and financial acumen.
The program is divided into three distinct "phases" with specific learning objectives set for each phase.  Upon completion of the program, participants MUST be open to relocating to other locations within the local territory should a permanent, full-time Field Superintendent position not be available at their host training location near time of graduation.
Phase Overview and Descriptions
Phase 1 - Orientation and Introduction to Schindler (approx. 3 months):
   Attend 3-day in-person program kickoff and orientation in US Headquarters located in Morristown, NJ
   Participate in "EI Deliver", an eLearning training program to gain an overall understanding of the service business

   Gain visibility into what leadership looks like at Schindler through "New Leader Voyage" program
   Understand the basics of the Field Superintendent role and how it fits into Schindler's other departments
   Conduct "ride-alongs" with local Superintendents to interact with technicians onsite. 
Phase 2 - Technical Field Immersion (approx. 3 months):
   Participant will be granted a temporary union card to work under the direction of an Elevator Union Mechanic 
   Work onsite assisting with elevator and/or escalator service/repair or installations dependent on business line function
   Improve practical knowledge of safety procedures, hazard recognition and utilization of Personal Protective Equipment
Phase 3 - Supervision, Quality and Compliance (approx. 6 months):
   Meet the local area Field Quality Excellence team to job shadow and gain better understanding of their function
   Acquire focused knowledge surrounding auditing, testing, installation and maintenance safety and code compliance
   Manage limited workforce in controlled local environment to gain hands-on management experience
   Performance Evaluations provided by Branch & Area management team
   Consider placement opportunities upon graduation of program based on local, territory or national vacancies 

   Bachelor's degree in Engineering, Construction Management, Business, or other relevant field of study preferred
   Candidates MUST be open to relocation (company-assisted) to select cities upon completion of the program 
   Previous military or other leadership experience is highly desirable
   Prior work experience or internships in construction, service/maintenance or related industry a plus 
   Strong customer service, organizational and communication skills
   Affinity for understanding technical/mechanical systems

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.
• $85k base salary which increases as you progress through the program.