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Novant Health Patient Service Representative Jobs

Inova Health System

Patient Service Representative

$18 - $22.75/hr

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team ... Patient Service Representative 1 The Patient Service Representative 1 demonstrates accountability ...

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Novant Health Patient Service Representative information

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How much do novant health patient service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for novant health patient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

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For Novant Health Patient Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Novant Health Patient Service Representative job openings in the United States as of September 2026, with employment types broken down into 69% Full Time, 23% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

FT Northeast - Patient Services Representative

Columbia, SC • On-site

Doctors Care
See more jobs at Doctors Careexternal

$16.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Title: FT Patient Services Representative
Location: Northeast - Novant Health Urgent Care
Status: Full-Time
Who Are We?
Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.
Why Novant Health Urgent Care? Here's What We Offer!
  • Competitive wages with annual market data review
  • Incentive Pay Program
  • Continuing Education Reimbursement
  • Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
  • UpToDate Subscription
  • Generous PTO
  • 403(b) with 100% vested match
  • Health, dental, vision insurance
  • Health Reimbursement Account
  • Flexible Spending Account
  • Short term and Long-term Disability
  • Whole and Term Life Insurance
  • Rewarding Careers
  • Great working environment

What Are We Looking For?
NHUC is currently looking for a is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient's demographics, enter charges into the system and collects co-payments as needed.
Key Responsibilities
  • Recognizes patient distress and takes action as necessary.
  • Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
  • Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
  • Answers incoming calls and schedules appointments as needed.
  • Cleans counters, empties trash, and cleans waiting room and up front area.
  • When needed, refers patients to the billing department for assistance after researched by center.
  • Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
  • Copies patient medical records and sends them out when requested.
  • Files charts-must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
  • Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
  • Completes PSR career development program within first year of employment.
  • Other duties as assigned.

Do You Have What It Takes?
A good candidate will bring with them:
  • High School diploma or equivalency
  • Customer service experience
  • Medical terminology knowledge
  • Computer skills
  • Willing to work 12 hour shifts and weekends
  • Willing to work at other centers as needed
  • Effective verbal and written communication skills
  • Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:
  • Previous experience working in a patient services representative position.

Apply