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The Student Accounts Specialist provides exceptional customer service while performing a variety of student account functions, including student billing, collections, payment plan administration, and payment processing for students and families. This position works collaboratively with the Financial Aid Office and other departments across the College to ensure that all student account operations are conducted accurately and in compliance with institutional, federal, and state policies and regulations.

The Student Accounts Specialist is a 12-month staff position that reports directly to the Bursar.

REQUIRED QUALIFIATIONS 

• Associate degree in Business, Accounting, Finance, or a related field.
• Minimum of two (2) years of experience in billing, collections, and customer service.
• Proficiency in Microsoft Office applications, particularly Excel and Word.

PREFERRED QUALIFICATIONS

• Experience working in a higher education environment.
• Knowledge of student account management and financial aid processes.

ESSENTIAL DUTIES AND RESPONSIBILTIES

1. Provide outstanding customer service by responding to inquiries from students, parents, faculty, staff, and other departments via telephone, email, and in-person interactions.
2. Assist with the preparation, review, and distribution of student billing statements.
3. Process and apply student account charges and credits through system imports and departmental transactions, including: 
   • Bookstore charges
   • Library fines and fees
   • Public Safety charges
   • Student organization fees
   • Private scholarship awards
4. Assist with third-party billing, invoicing, and payment processing.
5. Support collection efforts related to delinquent student accounts while maintaining professionalism and sensitivity in communications.
6. Assist in the preparation, processing, and evaluation of student account refunds.
7. Collaborate with the Financial Aid Office and other campus departments to ensure accurate account reconciliation and compliance with applicable policies and regulations.
8. Maintain accurate records and documentation related to student account transactions.
9. Perform other duties and special projects as assigned by the Bursar.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated commitment to providing outstanding customer service in a student-centered environment.
• Strong verbal and written communication skills, with the ability to interact effectively with students, parents, faculty, staff, and administrators.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Ability to maintain a high level of confidentiality and exercise sound judgment when handling sensitive information.
• Excellent organizational, time-management, and problem-solving skills.
• Ability to work independently and manage multiple priorities with minimal supervision.
• Ability to analyze data and prepare financial, operational, and statistical reports.
• Ability to present information clearly and effectively regarding Bursar Office policies, procedures, and services.
• Strong attention to detail and commitment to accuracy.

APPLICATIN PROCESS

To be considered for this position, applicants must submit the following:

• Completed Employment Application available at www.northwestms.edu
• Current Resume
• Three (3) Professional References (Name, Phone Number, and Email)

Northwest Mississippi Community College is a two-year, open access public community college primarily serving 11 counties in northwest Mississippi. Our vision states that "Northwest Mississippi Community College transforms our students' lives, enriches our communities, and strives for excellence in our educational programs and services." 

Accreditation

Northwest Mississippi Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award the Associate of Arts degree, the Associate of Applied Science degree and certificates in career education. Questions about the accreditation of Northwest Mississippi Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC's website (www.sacscoc.org).

Equal Employment Opportunity Statement 

Northwest Mississippi Community College does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation, gender identity, age, or status as a veteran or disabled veteran in all its programs and activities. Northwest Mississippi Community College prohibits sexual harassment and all forms of sexual violence, regardless of sex, gender identity or sexual orientation. The following have been designated to handle inquiries regarding non-discrimination policies: Americans with Disabilities Act of 1990/Section 504 of the Rehabilitation Act of 1973: Disability Support Services Coordinator, Tate Hall, P.O. Box 7046, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 562-3309, e-mail address mkelsay@northwestms.edu; Title II of the Age Discrimination Act: Vice President for Finance and Administration, James P. McCormick Administration Building, P.O. Box 7017, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 562-3216, e-mail address jhorton@northwestms.edu; Title IX of the Educational Amendments of 1972/Title VII of the Civil Rights Act of 1964: (For student-related matters) Associate Vice President for Student Services and Enrollment Management, Tate Hall, P.O. Box 7010, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 562-3409, e-mail address trush@northwestms.edu or (for employment-related matters) Director of Human Resources, James P. McCormick Administration Building, P.O. Box 7038, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 560-5216, email estanford@northwestms.edu. 

Safety Statement

The safety and security of students, faculty, and staff is very important to Northwest Mississippi Community College. A copy of the Annual Security Report, published annually by the Campus Police Department, details Northwest policies and procedures regarding campus safety. A copy of the report, which contains the annual crime statistics report, is available online in the current Northwest Bulletin (www.northwestms.edu/bulletin) or on the Northwest website (www.northwestms.edu) and in printed form upon request from the Campus Police Office at (662) 562-3314.

Background Check Statement

Northwest Mississippi Community College is committed to providing a safe campus community. NWCC conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.