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North Brothers Ford Jobs (NOW HIRING)

North Brothers Ford

Customer Service Associate

Westland, MI · On-site

$13.25 - $18.25/hr

At North Brothers Ford, we are looking for a friendly, organized, and motivated Customer Care Representative to be a key part of our growing service department. What You'll Do * Be the first point of ...

North Brothers Ford, Inc.

Service Advisor

Westland, MI · On-site

A strong community is all about its people, and here at North Brothers Ford Inc. we staff our dealership with good, kind people who go above and beyond what is expected of them. We're one of the ...

North Brothers Ford, Inc.

Service Advisor

Westland, MI · On-site

A strong community is all about its people, and here at North Brothers Ford Inc. we staff our dealership with good, kind people who go above and beyond what is expected of them. We're one of the ...

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$47K

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How much do north brothers ford jobs pay per year?

As of Aug 17, 2026, the average yearly pay for north brothers ford in the United States is $82,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $97,500.00 per year, depending on experience, location, and employer.

What is the difference between North Brothers Ford vs North Brothers Ford Service Technician?

AspectNorth Brothers FordNorth Brothers Ford Service Technician
Required CredentialsHigh school diploma or equivalent; valid driver’s licenseASE certifications often preferred; technical training or automotive diploma
Work EnvironmentDealership showroom, service bays, customer interactionService bays, repair shops, hands-on vehicle work
Employer & Industry UsageAutomotive dealership, sales, and serviceAutomotive service department within the dealership
Common Search & ComparisonGeneral dealership rolesAutomotive repair and maintenance roles

North Brothers Ford is a dealership offering various roles, while North Brothers Ford Service Technician specializes in vehicle repair and maintenance. Service technicians focus on hands-on vehicle work, requiring technical certifications, whereas dealership roles may include sales and customer service. Both positions are integral to the dealership's operations but differ in responsibilities and credentials.

What are some common challenges faced by sales consultants at North Brothers Ford, and how can they be addressed?

Sales consultants at North Brothers Ford often encounter challenges such as meeting monthly sales targets, staying updated on the latest vehicle models and financing options, and effectively building relationships with a diverse range of customers. Overcoming these challenges involves ongoing product training, strong communication skills, and teamwork with the finance and service departments. Supportive management and a collaborative team environment help consultants address customer needs efficiently while ensuring a positive buying experience.

What are the key skills and qualifications needed to thrive as a sales consultant at a Ford dealership?

To thrive as a Sales Consultant at a Ford dealership, you need strong product knowledge of Ford vehicles, sales acumen, and often a high school diploma or equivalent. Familiarity with CRM software, dealership management systems, and point-of-sale tools is typically required. Exceptional communication, active listening, and customer service skills set top performers apart. These abilities are critical for building trust, understanding customer needs, and achieving sales targets in a competitive automotive environment.

What is North Brothers Ford?

North Brothers Ford is a car dealership that specializes in selling new and used Ford vehicles, as well as providing automotive services such as maintenance, repairs, and parts. Located in Westland, Michigan, the dealership offers a variety of Ford models, including cars, trucks, and SUVs. In addition to vehicle sales, North Brothers Ford assists customers with financing options and trade-ins. Their service department is equipped to handle everything from routine oil changes to complex repairs. North Brothers Ford aims to provide a comprehensive automotive experience to its customers.
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North Brothers Ford jobs near you
Infographic showing various North Brothers Ford job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,481 per year, or $39.7 per hour.

Customer Service Associate

North Brothers Ford

Westland, MI • On-site

$13.25 - $18.25/hr

Other

Re-posted 4 days ago

Job description

Customer Care Representative (Automotive Sales and Service Department)

Join a team that puts customer experience first. At North Brothers Ford, we are looking for a friendly, organized, and motivated Customer Care Representative to be a key part of our growing service department.

What You'll Do
  • Be the first point of contact for our customers, handling incoming calls with professionalism and care
  • Schedule service appointments and ensure a smooth check-in experience
  • Follow up with customers after service visits to ensure satisfaction and build lasting relationships
  • Coordinate and manage a small fleet of loaner vehicles for customer convenience
  • Support the service team by following processes and ensuring accurate communication
  • Answer incoming phone leads for new and used car department
What We're Looking For
  • A positive attitude and strong communication skills
  • Ability to multitask and manage multiple phone lines in a fast-paced environment
  • Strong attention to detail and ability to follow established processes and scripts
  • A team-oriented mindset with a willingness to learn and grow

Previous experience in customer service or automotive service processes is a plus—but not required. We're happy to train the right person who brings enthusiasm and a customer-first mindset.

Why Join Us
  • Be part of a supportive and growing team
  • Gain valuable experience in the automotive industry
  • Opportunity for growth and advancement

All applications are kept strictly confidential, and we welcome candidates from all backgrounds to apply.

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