As a Nortel Technician, your daily tasks often include installing, configuring, and maintaining Nortel phone systems and related equipment, as well as diagnosing and resolving technical issues. You may be required to perform routine system upgrades, handle emergency repairs, and document service activities. Interaction with clients or internal staff is common, especially when troubleshooting user concerns or training end users. The work environment can range from office buildings to data centers, and you will regularly collaborate with IT teams, telecom engineers, and vendors to ensure seamless communication services.