Nordic Director Jobs (NOW HIRING)

 
POSITION SUMMARY: 

The Nordic Center Staff member plays an essential role in the daily operations of Snow Mountain Ranch’s award-winning Nordic Center, which offers over 100 kilometers of groomed ski trails and provides guests with a world-class Nordic skiing experience in the heart of the Rocky Mountains. Responsibilities include assisting guests with ski rentals and sales, issuing trail passes, maintaining the cleanliness and safety of the Center, teaching beginner to intermediate ski lessons, and supporting special events such as races and group activities. 

This position supports the mission-driven work of the YMCA of the Rockies – Snow Mountain Ranch, a family and group conference and retreat center with a residential camp serving approximately 50,000 guests annually. 

OUR CULTURE:  
We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other. 

ESSENTIAL FUNCTIONS: 

• Open and close the Nordic Center according to established procedures, ensuring the facility is staffed and operational from 8:00 AM to 5:00 PM as scheduled. 

• Follow all Nordic Center policies and uphold YMCA standards of professionalism and guest service throughout each shift. 

• Adhere to assigned work schedules and maintain accurate timekeeping records. 

• Provide exceptional customer service by offering accurate information about the Nordic Center, trail conditions, rental equipment, and other Snow Mountain Ranch activities. 

• Maintain general product knowledge of retail items, ski equipment, and guest services to effectively assist visitors. 

• Conduct and record ski lessons for beginner to intermediate level guests using both classical and skate techniques. 

• Ensure the cleanliness, organization, and visual appeal of the Nordic Center and surrounding areas. 

• Accurately complete required paperwork, lesson documentation, and rental records in a timely manner. 

• Operate point-of-sale systems for retail transactions, rentals, and trail passes. 

• Answer phones promptly and professionally, providing information or taking detailed messages for staff. 

• Arrive prepared for work, demonstrating readiness to transition quickly between customer service and instruction duties. 

• Support Nordic Center events such as races, clinics, and community activities as needed. 

• Perform additional duties as assigned by the Nordic Center Director or Assistant Director. 

REQUIREMENTS/QUALIFICATIONS: 

• Must be fluent in reading, writing, and speaking English. 

• Current First Aid and CPR certification required (training provided if needed). 

• Demonstrated proficiency in Nordic skiing, including both classical and skate techniques. 

• Ability to teach beginner and intermediate-level lessons following U.S. Ski & Snowboard Association (USSA) Level 100 guidelines or equivalent. 

• Practical working knowledge of waxing techniques for both classical and skate skis. 

• Ability to provide clear and accurate technique and waxing advice to guests. 

• Familiarity with the Snow Mountain Ranch trail system and a genuine enthusiasm for Nordic skiing. 

• Strong communication and interpersonal skills with a professional and courteous demeanor toward guests, coworkers, and other staff members. 

GENERAL YMCA OF THE ROCKIES REQUIREMENTS 

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions 

• Uphold the YMCA of the Rockies Mission, policies, and programs. 

• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional. 

• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff. 

• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community. 

• Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations. 

• Commitment to diversity, equity, inclusion, and antiracism is required. 

• Must meet acceptable criminal background check standards. 

• All other duties as assigned. 

WORK ENVIRONMENT & PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   

• Work is primarily outdoors in a mountain environment with variable weather conditions including cold, snow, and wind. 

• Requires standing for long periods, walking on snow-covered terrain, and performing moderate physical activity such as lifting up to 40 lbs. 

• Must be able to ski confidently on groomed and ungroomed trails. 

• Weekend and holiday availability required during the winter season. 

• Work involves frequent guest interaction and maintaining a positive attitude in a fast-paced, team-oriented environment. 

ENVIRONMENTAL SUSTAINABILITY COLLABORATION: 

Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership. 

ADDITIONAL INFORMATION: 
YMCA of the Rockies is a Praesidium-accredited organization. Our hiring process reflects the values and standards of Praesidium and other accredited organizations. For more information about Praesidium accreditation, please visit https://www.praesidiuminc.com/ 

Note: Employees are held accountable for all duties of this job. 

This job description is not intended to be an exhaustive list of all duties, responsibilities, 

or qualifications associated with the job.