Non Technical Project Coordinator Jobs (NOW HIRING)

Job Summary:
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a Technical Project Coordinator to provide technical support for enterprise applications and ensure operational efficiency within the organization. The role involves collaborating with various teams, resolving system issues, and managing application performance.
Responsibilities:
• Work with Application Services team in the technical support of enterprise applications and databases.
• Identify and resolve systems issues. Work with the system users to understand, resolve, document, and ensure proper follow-up to issue resolution.
• Collaborate with network and server infrastructure teams when troubleshooting issues.
• Monitor application performance and uptimes.
• Document modifications to software and hardware configuration and related procedures.
• Serve as contact/liaison between functional users, vendors, and Application Services team.
• Provide application-level technical support, bridging the gap between the user and Application Services team.
• Work with system vendors to resolve issues as needed.
• Provide recommendations to Application Services team on departmental needs related to applications for additional training, report customizations, system enhancements, upgrades, etc.
• Application user and profile management.
• Maintain plans and processes to ensure system availability.
• Maintain current knowledge of relevant technologies.
• Collaborate with Application Services and other teams in activities associated with system implementation, maintenance, and upgrade activities.
• Develop an in-depth knowledge of public transportation definitions and terminology by utilizing various resources like APTA, TCRP, FTA, and NTD.
• Maintain records created and received in compliance with the HRT Records Management Policy and Procedures.
• Performs on-call duties on rotation schedule as per established policies.
• Performs all other related duties as required.
Qualifications:
Required:
• Strong analytical and problem-solving skills and excellent computer skills required.
• Strong communication and interpersonal skills are essential.
• Working knowledge of enterprise applications, databases, terminology, processes, and an understanding of software application system concepts.
• Knowledge of SQL.
• Ability to work independently and use good judgment in decisions affecting application administration.
• Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
• Basic problem-solving skills associated with software applications used is expected.
• BS in Computer Science, Systems Engineering, Information Systems or Related Field.
• Possess a valid Driver's License.
• Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).
Preferred:
• An understanding of transit scheduling concepts and operations dispatch functions is strongly desired.
• Direct experience administering transit-specific applications such as HASTUS, TransitMaster, and Trapeze EAM is strongly desired.
• Experience using GIS/mapping programs such as ESRI ArcGIS, MapInfo, and geospatial analysis functions desired; experience administering ESRI applications preferred.
• Experience using Crystal Reports, MS Excel and other report generation tools is desired.
• Previous work experience in applications administration with emphasis on supporting transit specific applications such as HASTUS, Transit Master, and Trapeze EAM.
• A background in transit scheduling/planning/operations, information technology or intelligent transportation systems strongly preferred.
• Software applications preferred: HASTUS, Transit Master, Trapeze EAM, Crystal Reports.
Company:
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the company is headquartered in Chantilly, USA, with a team of 1001-5000 employees. The company is currently Late Stage.