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Non Profit Operations Director Jobs (NOW HIRING)

Trout Unlimited

Colorado TU Operations Manager

Denver, CO · Hybrid

$50K - $60K/yr

A college degree and/or direct experience relevant to business/non-profit operations. Familiarity with database management and operations and with basic bookkeeping and accounting practices. Ability ...

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$107.7K

$179.5K

How much do non profit operations director jobs pay per year?

As of Aug 23, 2026, the average yearly pay for non profit operations director in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a non profit operations director do?

A Non-Profit Operations Director oversees the daily operations of a nonprofit organization to ensure efficiency and alignment with its mission. They manage budgets, human resources, compliance, and internal processes while supporting program execution. Their role often involves optimizing resources, improving workflow, and ensuring regulatory adherence. Additionally, they collaborate with leadership to develop strategies that enhance organizational impact.

What are the key skills and qualifications needed to thrive as a non profit operations director?

To excel as a Non Profit Operations Director, you need strong leadership skills, experience in organizational management, and a background in nonprofit administration, frequently supported by a bachelor’s or master’s degree in business, public administration, or a related field. Familiarity with financial management tools, fundraising databases such as Salesforce or Bloomerang, and grant management systems is often important. Exceptional communication, problem-solving abilities, and a collaborative mindset help individuals stand out in this role. These skills are crucial for ensuring effective operations, staff engagement, and organizational sustainability in a dynamic nonprofit environment.

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Non Profit Operations Director jobs near you
Infographic showing various Non Profit Operations Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Membership Experience & Operations Director

Association of California School Administrators

Sacramento, CA • On-site

$124K - $129K/yr

Full-time

Re-posted 2 days ago

Job description

Job Type
Full-time
Description
POSITION SUMMARY
The Director of Membership Experience and Operations provides operational leadership for ACSA's end-to-end membership lifecycle and member support experience. This role oversees membership operations, customer service delivery, workflow optimization, data integrity, and continuous improvement for a statewide professional association serving approximately 18,000 members. The Director serves as a hands-on leader, partnering directly with staff, members, and internal stakeholders to resolve issues, improve processes, and ensure membership services are delivered accurately, efficiently, and with a high level of professionalism.
SUPERVISION RECEIVED AND EXERCISED
Reports to the Deputy Executive Director. Methods of performing tasks are left to the discretion and judgement
of the employee with occasional guidance from manager. Responsible for leading membership processing team.
KEY LEADERSHIP RESPONSIBILITIES
  • Foster a collaborative, accountable, and service-oriented team culture through active coaching, mentoring, communication, and employee development.
  • Lead the operational performance of the full membership lifecycle, including onboarding, renewals, dues administration, reinstatements, eligibility interpretation, and exception handling
  • Ensure strong data stewardship, payment integrity, audit readiness, and operational compliance
  • Develop and maintain SOPs, service protocols, internal controls, and training resources
  • Oversee membership-related customer service operations, including ticket/case management workflows, escalation processes, response quality, and service-level expectations.
  • Build and sustain a member-centered service culture focused on responsiveness, consistency, professionalism, and issue resolution
  • Monitor dashboards, backlog trends, workflow bottlenecks, and operational metrics; implement corrective action as needed
  • Lead continuous improvement initiatives that streamline workflows, reduce manual workarounds, improve accuracy, and enhance member experience
  • Build strong working relationships across the organization and demonstrate professionalism, emotional intelligence, and sound judgement when navigating operational challenges and member concerns.
  • Serve as business lead for membership operational systems; partner with Finance, IT and Data Teams, vendors, and internal stakeholders on enhancements, testing, and issue resolution
  • Partner with leadership to identify recurring member pain points and recommend improvements
  • Develop and manage departmental budgets, priorities, and resource planning
  • Support assigned committees, councils, or organizational initiatives as needed
  • Perform other duties as assigned.

MINIMUM QUALIFICATIONS
Knowledge, Skills & Competencies:
  • Demonstrated ability to lead, motivate, and develop employees through coaching, feedback, and relationship-building
  • Operational leadership and workflow optimization
  • Customer service excellence and service delivery management
  • Customer Relationship Management/Association Management Software (AMS) platforms (Microsoft Dynamics 365 or similar strongly preferred)
  • Ticketing/case management platforms and service operations workflows
  • Dashboard literacy and operational performance analysis
  • Process documentation and internal controls
  • Data stewardship and quality assurance
  • Budget oversight and project management
  • Strong communication, judgment, and problem-solving
  • Change leadership, coaching, and team development
  • Strong interpersonal skills with the ability to build trust, navigate difficult conversations, and work effectively with diverse personalities and constituents.
  • High degree of emotional intelligence, professionalism, diplomacy, and customer-service orientation.

Education & Experience:
  • Bachelor's degree in business administration, nonprofit management, operations, public administration, or related field preferred; equivalent experience considered
  • 7+ years of progressively responsible leadership experience in membership operations, customer service operations, association management, or related business operations, including direct supervision and development of employees.
  • Demonstrated success leading operational teams through change, process improvement, workload management, and service delivery challenges.
  • Experience managing customer service workflows, ticketing systems, or member support operations.
  • Experience partnering cross-functionally with finance, technology, operations, and service teams

WORKING CONDITIONS
  • Extended periods of computer-based work
  • Occasional lifting or movement of materials up to 25 pounds.
  • Periodic travel, including occasional overnight travel.

Salary Description
$124,700.00 - $129,000.00

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