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Noc Support Jobs (NOW HIRING)

FirstLight

Senior NOC Technician

Albany, NY · On-site

$25 - $35/hr

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and ...

Glow Networks

NOC Technician

Dallas, TX · On-site

Glow Networks is currently seeking Tier 1 Network Operations Center Technicians to support optical ... As a NOC Technician, you will use several network monitoring tools to ensure the viability of the ...

Bluebird Network

NOC Engineer

Farmington Hills, MI

The purpose of the NOC Engineer is to provide customer support for Bluebird Fiber customers. Position directly monitors BBF network elements, network performance and facilities. NOC Engineers work ...

Pavlov Media Inc

NOC Engineer 1

Champaign, IL · On-site

$30 - $42/hr

The NOC Engineer 1 also supports field technicians and educates junior technicians in networking principles and Pavlov's practices. Duties/Responsibilities: Reasonable accommodation may be made to ...

Global Linking Solutions Inc

NOC Technician

Charlotte, NC · On-site

$15.50/hr

We support over 80,000 globally deployed endpoints out of our Network Operations Center (NOC) and Security Defense Center (SDC) in Charlotte, North Carolina and our facility in Knoxville, Tennessee.

Bluebird Network

NOC Engineer

Independence, OH

The purpose of the NOC Engineer is to provide customer support for Bluebird Fiber customers. Position directly monitors BBF network elements, network performance and facilities. NOC Engineers work ...

Ask IT consulting

NOC Engineer

Miami, FL · On-site

... in a NOC or Technical Support Team Expert Fault Isolation and Service Restoration Skills Excellent communication NICE TO HAVE: CCNA/CCNP Certification Additional Information Knowledge of Ghost ...

Scientel Solutions

NOC Technician

Aurora, IL · On-site

The Scientel Solutions NOC is staffed 24x7x365 and is responsible for monitoring the network ... The Network Operations Technicians will need to respond to escalated issues and provide support for ...

Bluebird Network

NOC Engineer

Kansas City, MO · On-site

The purpose of the NOC Engineer is to provide customer support for Bluebird Fiber customers. Position directly monitors BBF network elements, network performance and facilities. NOC Engineers work ...

Aquinas Consulting

Senior NOC Engineer

Newington, NH

Support NOC and business partner communication processes * Coordinate with network, enterprise, and customer-facing teams during service-impacting events * Respond to inbound calls from clients and ...

FirstLight

Senior NOC Technician

Portsmouth, NH · On-site

$25 - $35/hr

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and ...

FirstLight

Senior NOC Technician

Victor, NY · On-site

$25 - $35/hr

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and ...

Pavlov Media Inc

NOC Engineer 1

Dallas, TX · Remote

$30 - $42/hr

The NOC Engineer 1 also supports field technicians and educates junior technicians in networking principles and Pavlov's practices. Duties/Responsibilities: Reasonable accommodation may be made to ...

Pavlov Media Inc

NOC Engineer 1

Atlanta, GA · On-site

$30 - $42/hr

The NOC Engineer 1 also supports field technicians and educates junior technicians in networking principles and Pavlov's practices. Duties/Responsibilities: Reasonable accommodation may be made to ...

Pavlov Media Inc

NOC Engineer 1

Orlando, FL · Remote

$30 - $42/hr

The NOC Engineer 1 also supports field technicians and educates junior technicians in networking principles and Pavlov's practices. Duties/Responsibilities: Reasonable accommodation may be made to ...

Global Linking Solutions Inc

NOC Technician

Charlotte, NC · On-site

$15.50/hr

We support over 80,000 globally deployed endpoints out of our Network Operations Center (NOC) and Security Defense Center (SDC) in Charlotte, North Carolina and our facility in Knoxville, Tennessee.

Saalex

$70K - $120K/yr

Experience supporting DoD or Navy NOC operations. * Familiarity with enterprise monitoring tools (e.g., SolarWinds, Splunk, Nagios). * Experience with incident management and ticketing systems.

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Noc Support information

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How much do noc support jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for noc support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What does NOC mean for jobs?

In the context of NOC support jobs, NOC stands for Network Operations Center, which involves monitoring, managing, and maintaining an organization’s network infrastructure. NOC support roles typically require knowledge of network hardware, software, and tools like ticketing systems, with shifts often covering 24/7 operations to ensure network reliability.

What do NOC workers do?

NOC support workers monitor and manage network infrastructure, ensuring systems run smoothly and securely. They troubleshoot network issues, perform routine maintenance, and use tools like network monitoring software to detect and resolve problems promptly.

What are NOC Support specialists?

NOC Support specialists, or Network Operations Center Support specialists, are IT professionals responsible for monitoring, maintaining, and troubleshooting network systems and infrastructure. They work in centralized locations to ensure that networks, servers, and related systems run smoothly and efficiently. Their duties often include responding to incidents, performing routine system checks, and escalating major issues to higher-level engineers. NOC Support specialists play a crucial role in minimizing downtime and ensuring optimal network performance for organizations.

What is the difference between Noc Support vs Network Technician?

AspectNoc SupportNetwork Technician
CertificationsCompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA
Work EnvironmentData centers, 24/7 support centersClient sites, offices, data centers
Industry UsageTelecom, IT service providersIT, telecommunications, enterprise networks
Job FocusMonitoring, troubleshooting, incident responseNetwork installation, configuration, maintenance

Both Noc Support and Network Technicians require similar certifications and often work in related environments. Noc Support primarily focuses on monitoring and incident response within data centers or support centers, while Network Technicians handle network setup and maintenance at client sites or offices. Understanding these differences helps job seekers target the right roles in the networking industry.

What are some typical challenges faced by NOC Support professionals, and how can they be addressed?

NOC Support professionals often face challenges such as managing high-pressure situations during network outages, handling multiple incidents simultaneously, and maintaining clear communication with technical teams and stakeholders. To address these challenges, it's important to develop strong troubleshooting skills, stay organized with incident tracking tools, and establish clear escalation procedures. Regular training and collaboration with other IT teams also help NOC staff respond effectively and minimize downtime.

What are the key skills and qualifications needed to thrive as a NOC Support specialist, and why are they important?

To thrive as a NOC Support specialist, you need strong troubleshooting skills, knowledge of networking concepts, and typically a degree in information technology or a related field. Familiarity with network monitoring tools (such as SolarWinds or Nagios), ticketing systems, and industry certifications like CompTIA Network+ or Cisco CCNA are highly valued. Excellent communication, attention to detail, and the ability to remain calm under pressure are essential soft skills for this role. These skills and qualities are crucial to quickly identifying, resolving, and communicating network issues, ensuring minimal downtime and reliable IT operations.

What job makes $10,000 a month without a degree?

In the field of NOC support, high-paying roles can reach around $10,000 per month for experienced professionals, especially those with specialized skills in network management, cybersecurity, or cloud infrastructure. These roles often require certifications like Cisco or CompTIA and involve working in 24/7 environments, but typically do not require a traditional college degree.
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Noc Support jobs near you
Infographic showing various Noc Support job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Senior NOC Technician

Senior NOC Technician

FirstLight

Albany, NY • On-site

$25 - $35/hr

Full-time

Posted 6 days ago

Job description

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and guidance for the NOC in proactive alarm management, network analysis, maintenance and health checks as well as being an escalation point for the customer and NOC peers. When the system malfunctions, the Senior NOC Technician troubleshoots the network across multiple vendor platforms, makes repairs or refers to the next level of technical hierarchy (Engineering) to restore services as quick as possible. There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and Communications/Documentation. This is to quickly recognize network anomalies, ensure maximum possible service availability and performance, and to communication and document the actions of the NOC.

This position is responsible for providing technical guidance and training to the NOC Technician along with the FirstLight customer base. The individual will be responsible for working closely with all Network Operations teams ensuring customer satisfaction and ticket resolution. Perform the roles/responsibilities of the NOC Technician I and Senior NOC Technician positions as required.

The position also includes some queue, workload, and team lead responsibilities. The Senior NOC Technician is expected to be a technical focal point within the team, validating escalations into 2nd & 3rd level Technical Support, and overseeing Core Network Events that impact multiple customers and systems.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated network faults.
  • Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison.
  • Monitoring network performance, highlighting any deficiencies through the appropriate channels via network health checks and identification of activities that present risk to the live networks. Action and resolve using the correct processes and procedures.
  • Provide operational assistance to all areas of Network Operations, mentor, and train members of the NOC.
  • Manage Major Service outages. Lead conference bridge directing activities. Update notifications in a timely manner. Work with OSP, GIS, and field teams as required. Direct NOC team to update customers and internal mail groups.
  • New Hire Training
  • Job role will involve potential on call duties.


Recommended SKILLS

  • Associate degree or Technical school is highly recommended with a strong knowledge of computer functionality.
  • Word, Microsoft Excel, Microsoft Outlook.
  • Excellent written and verbal communication skills are required.
  • Must be detail oriented and highly organized.
  • Strong detail-oriented and organized project management skills.
  • Ability to build and foster collaborative relationships.
  • Capable of working and learning independently with minimal supervision.
  • Strong problem-solving skills, and the ability to make decisions independently.
  • Good communication skills with ability to converse technical information to all audiences.
  • Cisco certifications
  • Four to Six years Network Operations experience or equivalent
  • Experience working on Core Transport, Data/IP networks completing 1st/2nd level diagnostics across multiple technologies and Vendors preferred.
  • Advanced 2nd line technical competency level that spans all deployed equipment technologies.
  • Willingness and ability to train NOC staff on technical, functional, and procedural items.
  • Experience with Network Edge, Transport and Access technologies such as DSL, GPON, SONET, and ROADM.
  • In depth knowledge of MEF and CE2.0 Ethernet products and standards, including y.1731 statistics collection, y.1564 testing.
  • Advanced knowledge of Ethernet and IP required. Successful candidate will have the skills necessary to troubleshoot layers 1-4 of the OSI Model.
  • In depth knowledge of connection-oriented Ethernet standards including MPLS-TP, G.8032, PBB-TE.
  • In depth knowledge of industry protocols including IP, MPLS, OSPF, ISIS, BGP, VRRP, VLANs, Spanning tree, and 802.1q.
  • Solid optical troubleshooting skills using OTDR, OSA, BERT and optical power meters.
  • Experience with passive and active OADM & ROADM DWDM systems.


REQUIRED SKILLSETS

Expert knowledge of the operations and repair of telecommunications systems to include, but not limited to, the following hardware platforms:

  • CYAN(Ciena) Z33/77.
  • Telco Sys 71xx / EdgeGenie
  • Ciena 6500/One Control
  • Huawei SONET
  • Adva
  • Calix / CMS
  • Cisco (CCNA / CCDA Level)
  • Cisco SONET (ONS 15454)