Noc Server Support Jobs (NOW HIRING)

Job Summary:
Aerwave delivers next-generation Managed Wi-Fi for multifamily communities, providing seamless internet connectivity. The NOC Analyst I will monitor and support network infrastructure, diagnose issues, and collaborate with teams to ensure optimal network performance.
Responsibilities:
• Monitor network devices, servers, and services through NOC monitoring tools to ensure continuous and optimal performance.
• Proactively identify network issues, service disruptions, and outages, and escalate to higher-level teams if necessary.
• Track network performance metrics and log incidents for resolution and reporting.
• Respond to and resolve network alarms, alerts, and incidents in a timely manner to minimize downtime.
• Diagnose and troubleshoot network connectivity issues, outages, and performance problems.
• Escalate unresolved issues or complex incidents to senior engineers or appropriate teams.
• Provide first-level troubleshooting for network hardware, software, and connectivity issues.
• Work with vendors and internal teams to resolve hardware failures and software glitches.
• Perform routine checks on network devices, such as routers, switches, firewalls, and servers.
• Maintain detailed incident logs, including troubleshooting steps and resolution timelines.
• Provide daily, weekly, and monthly network performance reports to the NOC Supervisor.
• Create and update troubleshooting documentation and knowledge base articles.
• Collaborate with other IT teams (e.g., Systems, Security, and Infrastructure) to ensure network issues are resolved effectively.
• Communicate network status updates to internal teams and customers as necessary.
• Work effectively within a team environment to achieve operational goals.
• Assist in scheduled maintenance, network upgrades, and configuration changes under guidance.
• Perform basic network device configuration and firmware updates as directed by senior NOC analysts or engineers.
• Stay updated on industry best practices, network technologies, and tools.
• Suggest improvements to monitoring processes, procedures, and tools.
Qualifications:
Required:
• High school diploma or equivalent required; associate degree in Information Technology, Network Engineering, or related field is preferred.
• 0-2 years of experience in network monitoring, IT support, or related technical roles.
• Basic knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP, routing, switching).
• Understanding of network hardware (routers, switches, firewalls, etc.) and protocols.
• Knowledge of common operating systems (Linux, Windows, etc.) and networking troubleshooting tools (ping, traceroute, etc.).
• Basic familiarity with network management systems and network monitoring software.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Excellent communication and customer service skills.
• Understand critical milestones that drive operational excellence.
• Shift-based work including nights, weekends, and holidays, depending on the NOC coverage schedule and on-call availability as required by operational needs.
• Basic technical knowledge.
• Proficiency in the use of a computer, and software applications including Microsoft Office.
• Highly organized and attentive to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task).
• Effective interpersonal skills with the ability to work with personnel at all levels, both within and outside the company.
• Ability to work independently with minimal supervision on a highly productive team.
• Ability to manage budgets, timelines, and resources effectively.
• Easily takes initiative and works independently.
• Maturity, professionalism, and good work ethic.
Preferred:
• Familiarity with monitoring tools (e.g., SolarWinds, Nagios, PRTG, etc.) is a plus.
• Experience with MikroTik
• Experience with Ruckus
• Experience with managed WiFi networks.
• CompTIA Network+ certification or similar networking certifications.
• Familiarity with cloud networking and related technologies.
Company:
Aerwave is a reimagined WiFi connectivity experience for both residents and property managers in the multifamily industry. Founded in 2019, the company is headquartered in Dallas, USA, with a team of 51-200 employees. The company is currently Growth Stage.