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Noc Operations Analyst Jobs in Raleigh, NC (NOW HIRING)

Bandwidth

NOC Manager

Raleigh, NC · On-site

Oversee day-to-day NOC operations, escalations, ticketing and communications. * Ensure that issues ... Excellent analytical, communication, and decision-making skills. * Strong organizational and ...

Bandwidth

NOC Manager

Raleigh, NC · On-site

Oversee day-to-day NOC operations, escalations, ticketing and communications. * Ensure that issues ... Excellent analytical, communication, and decision-making skills. * Strong organizational and ...

Bandwidth

NOC Manager

Raleigh, NC · On-site

Oversee day-to-day NOC operations, escalations, ticketing and communications. * Ensure that issues ... Excellent analytical, communication, and decision-making skills. * Strong organizational and ...

WCPSS

Senior Administrator - Networking

Cary, NC · On-site

Supports the enterprise-wide Wake County Public School System (WCPSS) network operations ... Ability to analyze technical documents/specs and translate to business rules; Ability to ...

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How much do noc operations analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for noc operations analyst in Raleigh, NC is $34.30, according to ZipRecruiter salary data. Most workers in this role earn between $25.72 and $38.80 per hour, depending on experience, location, and employer.

What is a NOC Operations Analyst?

NOC Operations Analysts are IT professionals who monitor and maintain a company’s network, servers, and telecommunications infrastructure from a centralized Network Operations Center (NOC). They are responsible for detecting, diagnosing, and resolving network incidents to ensure optimal performance and minimal downtime. Their tasks often include real-time monitoring, troubleshooting issues, escalating problems when necessary, and providing detailed reports. NOC Operations Analysts play a key role in ensuring that critical systems remain available and secure around the clock.

What are the key skills and qualifications needed to thrive as a NOC Operations Analyst?

To thrive as a NOC Operations Analyst, you need strong skills in network monitoring, troubleshooting, and a solid understanding of IT infrastructure, typically supported by a degree in computer science or a related field. Familiarity with network management tools (such as SolarWinds or Nagios), ticketing systems, and relevant certifications like CompTIA Network+ or Cisco CCNA is important. Excellent analytical thinking, attention to detail, and effective communication are crucial soft skills to excel in this role. These abilities ensure rapid incident response, minimize downtime, and maintain seamless IT operations for the organization.

What are some common challenges faced by a NOC Operations Analyst, and how can they be addressed?

NOC Operations Analysts often deal with high-pressure situations such as network outages or security incidents, which require quick troubleshooting and clear communication. Balancing multiple alerts while prioritizing critical issues can be challenging, especially in fast-paced environments. Developing strong organizational skills, staying updated on network monitoring tools, and collaborating closely with IT teams can help address these challenges. Continuous learning and regular drills for incident response also contribute to improved performance and confidence in the role.

What is the difference between Noc Operations Analyst vs Network Operations Center (NOC) Technician?

AspectNoc Operations AnalystNetwork Operations Center (NOC) Technician
Required CredentialsTypically a bachelor's degree in IT, Computer Science, or related field; certifications like CompTIA Network+ or Cisco CCNAHigh school diploma or equivalent; certifications like CompTIA Network+ often preferred
Work EnvironmentOffice setting, monitoring networks, analyzing data, and troubleshooting issues24/7 NOC environment, hands-on troubleshooting, hardware and software maintenance
Employer & Industry UsageTelecom, ISPs, large enterprises managing network infrastructureTelecom providers, managed service providers, data centers

The Noc Operations Analyst focuses on analyzing network data, troubleshooting complex issues, and optimizing network performance, often requiring more analytical skills and certifications. In contrast, the NOC Technician handles hands-on network monitoring, hardware troubleshooting, and routine maintenance. Both roles are essential in network management but differ in responsibilities and skill emphasis.

How much do NOC Operations Analysts make in the US?

NOC Operations Analysts in the US typically earn between $50,000 and $80,000 annually, depending on experience, location, and certifications. Entry-level roles may start around $45,000, while experienced analysts with specialized skills can earn over $90,000. The role often requires knowledge of network monitoring tools and strong troubleshooting skills.

Is a NOC Operations Analyst entry-level?

A NOC Operations Analyst role can be entry-level or require some experience, depending on the organization. Entry-level positions typically require basic knowledge of network systems, monitoring tools, and troubleshooting skills, often supported by certifications like CompTIA Network+ or Cisco CCNA. More advanced roles may require prior experience or specialized technical skills.

Is a Noc Operations Analyst a good job?

A NOC Operations Analyst is a technical role responsible for monitoring and maintaining network infrastructure, often requiring knowledge of network tools and protocols. It can offer stable employment with opportunities for certification and skill development, but may involve shift work and high-pressure situations. Overall, it is considered a solid entry or mid-level position in IT and network operations.

What does a NOC Operations Analyst do?

A NOC Operations Analyst monitors and maintains network and system infrastructure to ensure optimal performance and security. They troubleshoot issues, respond to alerts, and coordinate with technical teams using tools like network monitoring software, often working in shifts to provide 24/7 support.

What are popular job titles related to Noc Operations Analyst jobs in Raleigh, NC?

For Noc Operations Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Noc Operations Analyst jobs in Raleigh, NC look for?

The top searched job categories for Noc Operations Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Noc Operations Analyst jobs?

Cities near Raleigh, NC with the most Noc Operations Analyst job openings:

Noc Operations Analyst jobs near you
Infographic showing various Noc Operations Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $71,343 per year, or $34.3 per hour.

NOC Manager

Bandwidth

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 20 days ago

Job description

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.  The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

As a NOC Manager, you will be an instrumental part of Bandwidth.com's Network Operations Center (NOC). The ideal candidate will ensure that the NOC drives issues to resolution, and the team meets all of it's KPI's. This is a role that requires individuals to lead a team to successfully meets its objectives, all while working in a complex troubleshooting environment.

What You'll Do:

  • Supervise a 24x7x365 NOC shift and personnel that monitors, troubleshoots and repairs service-impacting network issues.
  • Manage a team of technicians, providing guidance and mentorship, while ensuring that team obligations are met.
  • Oversee day-to-day NOC operations, escalations, ticketing and communications.
  • Ensure that issues impacting company production infrastructure, systems, and applications are being driven to resolution.
  • Identify areas for process and efficiency improvement within the team.
  • Create documentation around new workflows, and ensure that training is provided for internal team members.
  • Serve as part of the escalation path for internal and external network issues.
  • Gather reporting on network Service Level Agreements (SLA's) and team Key Performance Indicators (KPI's), and ensure that these metrics are being met.
  • Review team member tickets for quality, ensuring that due diligence is being performed, and that standard operating procedures are being followed.
  • Oversee network repair and after-hours maintenance activity (switch, transport and trunks).
  • Will be part of a rotating management on-call schedule.
  • While on-call, subject to receiving call outs 24 hours, 7 days a week.
  • Participate in strategic planning sessions related to infrastructure, product launches, and network readiness.
  • Represent the NOC in executive updates, audits, or customer reviews.
  • Support special projects, organizational change initiatives, or process redesigns as needed.

What You Need:

  • Education:
    • Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
  • Experience:
    • 6+ years of experience in network or service operations, with at least 3 years in a leadership or management role.
    • Demonstrated success managing multi-shift or multi-site operational teams in a 24x7 environment.
  • Knowledge:
    • Strong understanding of ITIL or equivalent service management frameworks.
    • Deep familiarity with incident, change, and problem management processes.
    • Working knowledge of network monitoring, infrastructure operations, and service delivery models.
  • Skills:
    • Proven ability to lead and develop high-performing teams and managers.
    • Excellent analytical, communication, and decision-making skills.
    • Strong organizational and planning abilities, with a focus on metrics and performance outcomes.
    • Capable of managing complex, cross-functional initiatives with minimal oversight.

Bonus Points:

  • Education:
    • Bachelor's degree in Business Administration, Information Systems, or related field.
  • Experience:
    • Experience leading NOC modernization or automation initiatives.
    • Background in telecommunications, SaaS, or large-scale network service environments.
  • Knowledge:
    • Familiarity with observability platforms, cloud networking, and DevOps practices.
    • Advanced understanding of workforce optimization and capacity planning methodologies.
  • Skills:
    • Strategic thinking and change management.
    • Skilled in influencing without authority across diverse technical and business teams.
    • Competence in data storytelling and executive-level reporting.

The Whole Person Promise:

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.

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