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Noc Operations Analyst Jobs in Ohio (NOW HIRING)

Buckeye Broadband

NOC Analyst I

Northwood, OH · On-site

NOC Analyst I Job Code 38 FLSA Status Nonexempt BCI Company Position Summary The NOC Analyst I is ... This position supports the overall day-to-day operation of the Network Operations Center including ...

Block Communications, Inc

NOC Analyst I

Northwood, OH · On-site

NOC Analyst I Job Code 38 FLSA Status Nonexempt BCI Company Position Summary The NOC Analyst I is ... This position supports the overall day-to-day operation of the Network Operations Center including ...

Buckeye Broadband

NOC Analyst I

Northwood, OH

This position supports the overall day-to-day operation of the Network Operations Center including ... The NOC Analyst I reports directly to the NOC Supervisor. There are no direct reports to this ...

Acuative

NOC Analyst Tier II

Strongsville, OH · On-site

Role Summary : The NOC Analyst II serves as the primary escalation point for Tier I events ... Review and validate upcoming infrastructure changes for potential operational impact and adherence ...

Acuative Corporation

NOC Supervisor

Strongsville, OH · On-site

... NOC Analysts and Technicians, driving incident response to meet critical Service Level Agreements (SLAs) during their shift. Responsibilities : Daily Operations & Workload Management : * Shift ...

Acuative Corporation

NOC Supervisor

Strongsville, OH · On-site

... NOC Analysts and Technicians, driving incident response to meet critical Service Level Agreements (SLAs) during their shift. Responsibilities : Daily Operations & Workload Management : * Shift ...

Acuative Corporation

NOC Supervisor

Strongsville, OH · On-site

... NOC Analysts and Technicians, driving incident response to meet critical Service Level Agreements (SLAs) during their shift. Responsibilities : Daily Operations & Workload Management : * Shift ...

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Noc Operations Analyst information

What is a NOC Operations Analyst?

NOC Operations Analysts are IT professionals who monitor and maintain a company’s network, servers, and telecommunications infrastructure from a centralized Network Operations Center (NOC). They are responsible for detecting, diagnosing, and resolving network incidents to ensure optimal performance and minimal downtime. Their tasks often include real-time monitoring, troubleshooting issues, escalating problems when necessary, and providing detailed reports. NOC Operations Analysts play a key role in ensuring that critical systems remain available and secure around the clock.

What are the key skills and qualifications needed to thrive as a NOC Operations Analyst?

To thrive as a NOC Operations Analyst, you need strong skills in network monitoring, troubleshooting, and a solid understanding of IT infrastructure, typically supported by a degree in computer science or a related field. Familiarity with network management tools (such as SolarWinds or Nagios), ticketing systems, and relevant certifications like CompTIA Network+ or Cisco CCNA is important. Excellent analytical thinking, attention to detail, and effective communication are crucial soft skills to excel in this role. These abilities ensure rapid incident response, minimize downtime, and maintain seamless IT operations for the organization.

What are some common challenges faced by a NOC Operations Analyst, and how can they be addressed?

NOC Operations Analysts often deal with high-pressure situations such as network outages or security incidents, which require quick troubleshooting and clear communication. Balancing multiple alerts while prioritizing critical issues can be challenging, especially in fast-paced environments. Developing strong organizational skills, staying updated on network monitoring tools, and collaborating closely with IT teams can help address these challenges. Continuous learning and regular drills for incident response also contribute to improved performance and confidence in the role.

What is the difference between Noc Operations Analyst vs Network Operations Center (NOC) Technician?

AspectNoc Operations AnalystNetwork Operations Center (NOC) Technician
Required CredentialsTypically a bachelor's degree in IT, Computer Science, or related field; certifications like CompTIA Network+ or Cisco CCNAHigh school diploma or equivalent; certifications like CompTIA Network+ often preferred
Work EnvironmentOffice setting, monitoring networks, analyzing data, and troubleshooting issues24/7 NOC environment, hands-on troubleshooting, hardware and software maintenance
Employer & Industry UsageTelecom, ISPs, large enterprises managing network infrastructureTelecom providers, managed service providers, data centers

The Noc Operations Analyst focuses on analyzing network data, troubleshooting complex issues, and optimizing network performance, often requiring more analytical skills and certifications. In contrast, the NOC Technician handles hands-on network monitoring, hardware troubleshooting, and routine maintenance. Both roles are essential in network management but differ in responsibilities and skill emphasis.

How much do NOC Operations Analysts make in the US?

NOC Operations Analysts in the US typically earn between $50,000 and $80,000 annually, depending on experience, location, and certifications. Entry-level roles may start around $45,000, while experienced analysts with specialized skills can earn over $90,000. The role often requires knowledge of network monitoring tools and strong troubleshooting skills.

Is a NOC Operations Analyst entry-level?

A NOC Operations Analyst role can be entry-level or require some experience, depending on the organization. Entry-level positions typically require basic knowledge of network systems, monitoring tools, and troubleshooting skills, often supported by certifications like CompTIA Network+ or Cisco CCNA. More advanced roles may require prior experience or specialized technical skills.

Is a Noc Operations Analyst a good job?

A NOC Operations Analyst is a technical role responsible for monitoring and maintaining network infrastructure, often requiring knowledge of network tools and protocols. It can offer stable employment with opportunities for certification and skill development, but may involve shift work and high-pressure situations. Overall, it is considered a solid entry or mid-level position in IT and network operations.

What does a NOC Operations Analyst do?

A NOC Operations Analyst monitors and maintains network and system infrastructure to ensure optimal performance and security. They troubleshoot issues, respond to alerts, and coordinate with technical teams using tools like network monitoring software, often working in shifts to provide 24/7 support.

What are popular job titles related to Noc Operations Analyst jobs in Ohio?

For Noc Operations Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Noc Operations Analyst jobs in Ohio look for?

The top searched job categories for Noc Operations Analyst jobs in Ohio are:

What cities in Ohio are hiring for Noc Operations Analyst jobs?

Cities in Ohio with the most Noc Operations Analyst job openings:

Noc Operations Analyst jobs near you

NOC Technical Manager (Onsite in Holland, OH)

Velocity A Managed Solutions Company

Holland, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Oversee the monitoring, identification, troubleshooting, and escalation of network, infrastructure, and service-impacting events.

  • Lead and develop NOC personnel, serve as a technical escalation point, and ensure adherence to technical procedures and escalation paths.

  • Analyze network performance metrics, develop operational standards, and lead initiatives to improve network reliability and incident response.

Job description

General Summary
Velocity is seeking an experienced NOC Technical Manager to provide technical leadership and operational oversight for Velocity's 24/7/365 Network Operations Center (NOC). The NOC Technical Manager is responsible for ensuring the effective monitoring, management, troubleshooting, and escalation of network and infrastructure events while maintaining high standards for service availability, performance, and customer satisfaction.
This role serves as a key technical leader within the NOC, partnering with NOC Leadership, NOC Engineering Staff, Network Engineering, Service Delivery, and other technical teams to ensure timely resolution of incidents and continuous improvement of NOC operations. The NOC Technical Manager will also provide technical guidance, develop operational standards, analyze performance metrics, and lead initiatives designed to improve network reliability, incident response, and overall service delivery.
Primary Duties and Responsibilities
Technical & Operational Leadership
  • Provide technical leadership and oversight for the 24/7/365 Network Operations Center.
  • Oversee the monitoring, identification, troubleshooting, and escalation of network, infrastructure, and service-impacting events.
  • Lead and develop Tier 2 NOC Engineers, NOC Supervisors, and Escalation personnel.
  • Serve as a technical escalation point for complex incidents and operational issues.
  • Ensure NOC personnel follow established technical procedures, troubleshooting methodologies, and escalation paths.
  • Partner with Network Engineering and other technical teams to resolve complex network and infrastructure issues.
  • Support staffing, scheduling, and shift coverage to ensure continuous NOC operations.

Network Monitoring & Incident Management
  • Oversee network and systems monitoring to identify outages, performance issues, alarms, and potential service disruptions.
  • Ensure incidents are properly prioritized, documented, escalated, and resolved within established service level requirements.
  • Provide technical leadership during major incidents, network outages, and customer-impacting events.
  • Coordinate cross-functional technical response efforts during critical incidents.
  • Ensure timely and accurate communication regarding service-impacting events.
  • Conduct and/or oversee post-incident reviews and identify opportunities to prevent recurring issues.
  • Monitor incident trends and identify recurring technical problems requiring corrective action.

Service Delivery & Performance Management
  • Establish, monitor, and improve technical KPIs, SLAs, and service quality metrics.
  • Analyze NOC performance data to identify trends, risks, and opportunities for improvement.
  • Develop and maintain technical SOPs, troubleshooting guides, workflows, escalation procedures, and knowledge-base documentation.
  • Ensure operational processes align with customer commitments and internal service standards.
  • Prepare and present NOC performance reports, technical trends, incident summaries, and recommendations to leadership.
  • Monitor team performance and provide coaching and development to improve technical capabilities and service delivery.

Technical Process Improvement
  • Identify opportunities to improve network monitoring, incident response, troubleshooting, escalation, and service delivery processes.
  • Evaluate and recommend improvements to NOC tools, technologies, workflows, and procedures.
  • Support automation initiatives designed to improve monitoring, alerting, reporting, and operational efficiency.
  • Lead technical projects and special initiatives that improve network reliability and NOC performance.
  • Collaborate with technical leadership to develop and implement scalable NOC processes and standards.
  • Maintain awareness of emerging technologies, monitoring practices, and industry standards relevant to Network Operations.

Team Development & Leadership
  • Establish clear performance expectations and technical standards for NOC personnel.
  • Conduct regular coaching, performance reviews, and employee development discussions.
  • Identify technical skills gaps and develop training opportunities for NOC team members.
  • Promote knowledge sharing and collaboration across NOC shifts and technical teams.
  • Foster a culture of accountability, continuous learning, customer focus, and operational excellence.
  • Ensure appropriate onboarding and ongoing technical training for NOC employees.

Qualifications, Education and Experience
  • Bachelor's degree in Information Technology, Computer Science, Networking, or a related field preferred; equivalent technical experience will be considered.
  • Minimum 5 years of experience in Network Operations, NOC, IT Operations, Network Engineering, or a related technical environment.
  • Minimum 3 years of technical leadership or management experience within a NOC, Network Operations, IT Operations, or related technical environment.
  • Strong understanding of network operations, monitoring, alerting, troubleshooting, and incident management.
  • Experience working with network monitoring and management tools.
  • Strong understanding of TCP/IP, DNS, DHCP, routing, switching, and general network infrastructure.
  • Experience managing technical escalations and customer-impacting incidents.
  • Experience developing and managing SLAs, SOPs, escalation procedures, and operational metrics.
  • Demonstrated ability to analyze technical issues, identify root causes, and drive corrective actions.
  • Strong understanding of IT service management and incident management principles.
  • Experience leading technical teams in a 24/7/365 operational environment preferred.
  • Strong communication, analytical, problem-solving, and organizational skills.
  • Ability to effectively communicate technical information to both technical and non-technical audiences.
  • Ability to prioritize multiple incidents, projects, and operational priorities in a fast-paced environment.
  • Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position.

Preferred Qualifications
  • ITIL certification or experience working within an ITIL-based environment.
  • CCNA, CCNP, Network+, or other relevant networking certification.
  • Experience with NOC monitoring, ticketing, alerting, and network management platforms.
  • Experience with telecommunications, managed services, MSP, or enterprise network environments.
  • Experience with automation, scripting, or monitoring optimization.
  • Experience conducting root cause analysis (RCA) and post-incident reviews.
  • Experience supporting high-availability, customer-facing network environments.

Why you'll love working at Velocity
We are an energetic bunch - eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We're excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values - Collaborative and Strong at the Core
  • Customer-obsessed
  • One team
  • Do the right thing
  • Let's go!

Our Benefits
  • Medical, Dental, Vision
  • PTO & Paid Holidays
  • Paid Sick Time
  • 401K - with Employer Match
  • Paid Parental Leave
  • Company provided Life Insurance, Short/Long-Term Disability
  • Supplemental Benefits Available

About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That's why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.- Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.

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