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Noc Operations Analyst Jobs in Georgia (NOW HIRING)

InComm Payments

Product Support Analyst I

Columbus, GA · On-site

Follow escalation procedures as required for outages ensuring that network operations Centre (NOC ... Analyze billing reports from multiple billing platforms. * Ability to accurately process credit and ...

New

InComm Payments

Product Support Analyst I

Columbus, GA · On-site

Follow escalation procedures as required for outages ensuring that network operations Centre (NOC ... Analyze billing reports from multiple billing platforms. * Ability to accurately process credit and ...

New

Rivian

Engineer, Network Operations Center

Atlanta, GA · On-site

$29.91 - $33.23/hr

... scale the NOC's capabilities while executing day-to-day responsibilities. Responsibilities ... analysis of Linux logs to remediate potential issues * Maintaining new and existing site ...

ALTEN

EMS IoT Lead / Architect

Roswell, GA · On-site

... • NOC escalations • Customer-facing issues • Evaluate and select the most appropriate ... Analyze logs, telemetry, metrics, and traces across device, cloud, and application layers • ...

Dachser USA

IT Infrastructure Engineer

Atlanta, GA · On-site

The NOC Engineer is responsible for the proactive monitoring, operation, and continuous improvement ... Ability to analyze and resolve technical issues in a fast-paced operational environment. * Strong ...

Datavant

Service Delivery Manager

Atlanta, GA · On-site

$72K - $78K/yr

Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans * Ensure ... Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow ...

Novatech.net

Director of Implementation

Alpharetta, GA · On-site

Role Overview The Director of Implementation provides strategic and operational leadership for the ... Lead post-implementation reviews, analyze root causes, and translate lessons learned into process ...

NovaTech

Director of Implementation

Alpharetta, GA · On-site

$150 - $210/hr

Role Overview The Director of Implementation provides strategic and operational leadership for the ... Lead post-implementation reviews, analyze root causes, and translate lessons learned into process ...

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Noc Operations Analyst information

What is a NOC Operations Analyst?

NOC Operations Analysts are IT professionals who monitor and maintain a company’s network, servers, and telecommunications infrastructure from a centralized Network Operations Center (NOC). They are responsible for detecting, diagnosing, and resolving network incidents to ensure optimal performance and minimal downtime. Their tasks often include real-time monitoring, troubleshooting issues, escalating problems when necessary, and providing detailed reports. NOC Operations Analysts play a key role in ensuring that critical systems remain available and secure around the clock.

What are the key skills and qualifications needed to thrive as a NOC Operations Analyst?

To thrive as a NOC Operations Analyst, you need strong skills in network monitoring, troubleshooting, and a solid understanding of IT infrastructure, typically supported by a degree in computer science or a related field. Familiarity with network management tools (such as SolarWinds or Nagios), ticketing systems, and relevant certifications like CompTIA Network+ or Cisco CCNA is important. Excellent analytical thinking, attention to detail, and effective communication are crucial soft skills to excel in this role. These abilities ensure rapid incident response, minimize downtime, and maintain seamless IT operations for the organization.

What are some common challenges faced by a NOC Operations Analyst, and how can they be addressed?

NOC Operations Analysts often deal with high-pressure situations such as network outages or security incidents, which require quick troubleshooting and clear communication. Balancing multiple alerts while prioritizing critical issues can be challenging, especially in fast-paced environments. Developing strong organizational skills, staying updated on network monitoring tools, and collaborating closely with IT teams can help address these challenges. Continuous learning and regular drills for incident response also contribute to improved performance and confidence in the role.

What is the difference between Noc Operations Analyst vs Network Operations Center (NOC) Technician?

AspectNoc Operations AnalystNetwork Operations Center (NOC) Technician
Required CredentialsTypically a bachelor's degree in IT, Computer Science, or related field; certifications like CompTIA Network+ or Cisco CCNAHigh school diploma or equivalent; certifications like CompTIA Network+ often preferred
Work EnvironmentOffice setting, monitoring networks, analyzing data, and troubleshooting issues24/7 NOC environment, hands-on troubleshooting, hardware and software maintenance
Employer & Industry UsageTelecom, ISPs, large enterprises managing network infrastructureTelecom providers, managed service providers, data centers

The Noc Operations Analyst focuses on analyzing network data, troubleshooting complex issues, and optimizing network performance, often requiring more analytical skills and certifications. In contrast, the NOC Technician handles hands-on network monitoring, hardware troubleshooting, and routine maintenance. Both roles are essential in network management but differ in responsibilities and skill emphasis.

How much do NOC Operations Analysts make in the US?

NOC Operations Analysts in the US typically earn between $50,000 and $80,000 annually, depending on experience, location, and certifications. Entry-level roles may start around $45,000, while experienced analysts with specialized skills can earn over $90,000. The role often requires knowledge of network monitoring tools and strong troubleshooting skills.

Is a NOC Operations Analyst entry-level?

A NOC Operations Analyst role can be entry-level or require some experience, depending on the organization. Entry-level positions typically require basic knowledge of network systems, monitoring tools, and troubleshooting skills, often supported by certifications like CompTIA Network+ or Cisco CCNA. More advanced roles may require prior experience or specialized technical skills.

Is a Noc Operations Analyst a good job?

A NOC Operations Analyst is a technical role responsible for monitoring and maintaining network infrastructure, often requiring knowledge of network tools and protocols. It can offer stable employment with opportunities for certification and skill development, but may involve shift work and high-pressure situations. Overall, it is considered a solid entry or mid-level position in IT and network operations.

What does a NOC Operations Analyst do?

A NOC Operations Analyst monitors and maintains network and system infrastructure to ensure optimal performance and security. They troubleshoot issues, respond to alerts, and coordinate with technical teams using tools like network monitoring software, often working in shifts to provide 24/7 support.

What are popular job titles related to Noc Operations Analyst jobs in Georgia?

For Noc Operations Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Noc Operations Analyst jobs in Georgia look for?

The top searched job categories for Noc Operations Analyst jobs in Georgia are:

Noc Operations Analyst jobs near you

Product Support Analyst I

InComm Payments

Columbus, GA • On-site

Full-time

Posted 3 days ago

New

InComm Payments rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

6th of 21 rated payment service providers

Job description

Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
About This Opportunity
InComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our team provides global support for mobile & web-based applications, and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment. We are looking for an individual that wants to help us deliver outstanding Operational Support. The incumbent will function in a highly collaborative team environment.
  • Answer inbound telephone calls, e-mail enquiries from corporate clients, consumers and selling partners.
  • Resolve inbound tickets assigned to the FLOS team. Resolve issues related to InComm Gifting & Financial card programs. (Gaming cards, phone cards, gift cards, pay as you go wireless products, health cards and financial products (gift & reloadable Visa, Amex, MasterCard).

- Shift: Monday through Friday 8:30AM to 5:00PM
-Training for this position will require a flexible schedule. The training will generally be Monday through Friday 8:30AM-5:00PM. The training may last 2-3 months.
- Language Requirement - English and German
Responsibilities
General Functions:
  • Open/resolve/escalate/close tickets.
  • Administrative tasks (partner account updates, provide activity reports).
  • Troubleshoot store-based terminal issues. Diagnose connectivity issues.
  • Troubleshoot point-of-sale-activation issues. Assist merchants when they have issues with their POS terminals, Account updates, card orders, invoicing.
  • Opening tickets to the appropriate technical teams when required.
  • Keep clients appraised on resolution progress.
  • Answer queries in timely manner in accordance with InComm's and FLOS goals.
  • Understand, utilize and adhere to the Financial Services product support manuals to govern support activities.
  • Document activities in the Call Management and ticketing system as required.
  • Follow escalation procedures as required for outages ensuring that network operations Centre (NOC), senior managers and department managers are notified in a timely manner when escalations are received from merchants/selling partners.
  • Meet reporting requirements for call answering as designated by management; including but not limited to talk time, hold time, and availability.
  • Outbound calls as required.
  • Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams or other third-party vendors.
  • Review all inbound requests for Merchant Refunds; Wireless, Digital Content, Long Distance, 3rd Party Gift, Financial Services and others as required.
  • Analyze billing reports from multiple billing platforms.
  • Ability to accurately process credit and debit transactions, understanding the accounting behind each transaction.
  • Work with internal and external customers in a professional and effective manner to resolve requests for refunds by phone or email.
  • Maintaining familiarity with our prepaid financial services products, programs, developments and direction of the business in general.
  • Assist with the coordination of merchant set ups to support the sale of financial prepaid products. Onboarding, Training etc.
  • Other tasks and responsibilities as assigned by leadership team.

Qualifications
  • 1+ years of experience in customer service.
  • Excellent verbal and written communication.
  • The ability to provide outstanding customer service.
  • Clearly demonstrated skills working in a team environment.
  • Computer literate and moderate technical skills preferred.
  • Ability to analyze and solve problems.
  • Multi-task in a fast-paced and changing environment.
  • Work prioritization and time management skills.
  • Language Requirement - English and German

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier II
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