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Noc Level 2 Jobs (NOW HIRING)

Conexon

NOC Level 1 Technician

Kansas City, MO · On-site

Identify potential Major Incidents and immediately escalate to NOC Level 2 * Escalate incidents to Level 2 Technicians with clear documentation, troubleshooting steps taken, and observed symptoms

CONEXON

NOC Level 1 Technician

Kansas City, MO · On-site

Identify potential Major Incidents and immediately escalate to NOC Level 2 * Escalate incidents to Level 2 Technicians with clear documentation, troubleshooting steps taken, and observed symptoms

Conexon

NOC Level 1 Technician

Kansas City, MO

Identify potential Major Incidents and immediately escalate to NOC Level 2 * Escalate incidents to Level 2 Technicians with clear documentation, troubleshooting steps taken, and observed symptoms

NTT Data, Inc.

3576 - Supervisor, L1 NOC

Ashburn, GA · On-site

... level II technical support to users worldwide. Under the general supervision of the NOC Manager, the NOC Supervisor I is responsible for the daily monitoring and administration of the NOC and ...

NewGen

NOC Supervisor

Lorton, VA · On-site

We are seeking a highly skilled and experienced Senior NOC Network Engineer (Tier 3) Supervisor to ... Must meet DoD 8570 IAT Level II certification requirements (e.g., Security+ CE, CCNA Security, etc ...

NewGen Technologies

NOC Supervisor

Lorton, VA · On-site

We are seeking a highly skilled and experienced Senior NOC Network Engineer (Tier 3) Supervisor to ... Must meet DoD 8570 IAT Level II certification requirements (e.g., Security+ CE, CCNA Security, etc ...

Novul Solutions

Transport/IP NOC Technician

UT · On-site

We are seeking skilled Transport/IP NOC Technicians to join our mission-focused Network Operations ... Must hold a DoD-8570 IAT Level II certification (e.g., Security+ CE). * Experience in Alarm ...

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How much do noc level 2 jobs pay per year?

As of Sep 13, 2026, the average yearly pay for noc level 2 in the United States is $70,558.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,500.00 and $107,500.00 per year, depending on experience, location, and employer.

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NOC Level 1 Technician

Kansas City, MO • On-site

Conexon
Telecommunications • 201 - 500 employees
Learn more about Conexonexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we're looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.
The NOC Level 1 Technician is responsible for 24/7 network monitoring, initial incident response, and
accurate escalation of network and service issues within an ISP/MSP environment, including Fiber -to-theHome (FTTH) and Passive Optical Network (PON) services. This role serves as the front line of operational
support, ensuring timely detection, logging, categorization, communication, and escalation of incidents in
accordance with Incident and Major Incident Management procedures.
Location: In office
Job Type: Full- time
Schedule: Fixed, ability to work scheduled shifts in a 24/7/365 operational environment
Overtime: No
FLSA Status: Non-Exempt
Travel: No
Requirements
  • Foundational knowledge of TCP/IP, OSI model concepts, VLANs, and basic routing principles
  • Familiarity with network hardware, customer premises equipment (CPE), and monitoring and ticketing systems
  • Foundational understanding of Fiber-to-the-Home (FTTH) network architectures
  • Working knowledge of Passive Optical Network (PON) technologies (e.g., GPON, XGS-PON)
  1. Familiarity with key FTTH components, including:
  2. Optical Line Terminals (OLT)
  3. Optical Network Terminals (ONT/ONU)
  • Passive splitters and fiber distribution networks
  • Ability to interpret basic optical metrics, including signal levels, attenuation, and loss thresholds.
  • Understanding common FTTH service issues related to optical signal loss, provisioning errors, and access network faults
  • Ability to adapt to a rapidly changing team environment in support of evolving business and operational needs
  • Ability to remain calm and effective while working under pressure in a reactive operational environment

Key Responsibilities
Network Monitoring & Incident Intake
  • Monitor network, system, and service health using Network Management Systems (NMS) and alerting platforms
  • Monitor Fiber-to-the-Home (FTTH) network elements and alarms using NMS, Element Management Systems (EMS), and vendor-specific platforms
  • Detect, log, and categorize incidents based on defined impact and urgency criteria
  • Monitor approved maintenance windows for alarms or service impacts
  • Log incidents if unplanned customer impact occurs during a change
  • Respond promptly to alarms, alerts, and client-reported issues
  • Identify and document customer-impacting fiber outages related to feeder, distribution, or access network segments
  • Open, document, and manage network trouble tickets in accordance with established procedures
  • Assist with basic FTTH service activation verification as needed, including ONT registration, authentication status, and service availability

Initial Troubleshooting & Resolution
  • Perform basic troubleshooting for WAN/LAN connectivity, service availability, and performance issues
  • Perform initial diagnostics (e.g., ping, traceroute, interface checks) and execute standard resolution actions where documented in accordance with Standard Operating Procedures (SOPs)
  • Resolve known issues within defined authority and escalate unresolved incidents appropriately
  • Perform initial triage of Passive Optical Network (PON) events impacting customer services, including service degradation and loss of connectivity
  • Correlate FTTH alarms and events with customer trouble reports to determine the scope and severity of outages

Escalation & Coordination
  • Identify potential Major Incidents and immediately escalate to NOC Level 2
  • Escalate incidents to Level 2 Technicians with clear documentation, troubleshooting steps taken, and observed symptoms
  • Coordinate with internal teams, field operations, and carriers to support initial diagnostics and incident responses
  • Escalate fiber-related incidents to appropriate engineering, Outside Plant (OSP), or vendor support teams in accordance with established escalation procedures
  • Follow change-related notifications and escalation procedures

Communication & Documentation
  • Provide timely, accurate, and professional status updates in accordance with outage and incident communication guidelines
  • Ensure incident records contain accurate timestamps, affected services, and customer impact details
  • Maintain detailed shift logs and ticket notes to ensure continuity of operations across shifts

Experience & Education
  • High school diploma or equivalent required
  • Degree in Information Technology, Networking, or a related field preferred
  • CompTIA Network+ or related certification preferred; coursework in progress may be considered
  • Fiber Optic Association (FOA) or Fiber Broadband Association (FBA) certification is a plus
  • 1-2 years of experience in a NOC, help desk, or equivalent technical support environment preferred
  • Equivalent education, certifications, or qualifications may be considered in lieu of experience

Certifications (Preferred)
  • CompTIA Network+ or related certification (or coursework in progress may be considered)
  • Fiber Optic Association (FOA) or Fiber Broadband Association (FBA) certifications are a plus

Work Requirements
  • Regular on-site office presence is required
  • Ability to work flexible shifts in a 24/7/365 operational environment
  • Ability to adapt to a rapidly changing team environment in support of evolving business and operational needs
  • Ability to remain calm and effective while working under pressure in a reactive operational environment

Standard company benefits include
  • 3 weeks of Paid time off
  • Full benefits (i.e. health, dental, and vision)
  • Life insurance
  • Long-term and short-term disability insurance
  • Retirement benefits

Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon's mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process.
By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.

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