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Noc Level 2 Engineer Jobs (NOW HIRING)

Conexon

NOC Level 1 Technician

Kansas City, MO · On-site

Identify potential Major Incidents and immediately escalate to NOC Level 2 * Escalate incidents to ... Escalate fiber-related incidents to appropriate engineering, Outside Plant (OSP), or vendor support ...

CONEXON

NOC Level 1 Technician

Kansas City, MO · On-site

Identify potential Major Incidents and immediately escalate to NOC Level 2 * Escalate incidents to ... Escalate fiber-related incidents to appropriate engineering, Outside Plant (OSP), or vendor support ...

Conexon

NOC Level 1 Technician

Kansas City, MO · On-site

Identify potential Major Incidents and immediately escalate to NOC Level 2 * Escalate incidents to ... Escalate fiber-related incidents to appropriate engineering, Outside Plant (OSP), or vendor support ...

SmartChoice

Level II Engineer

Saint Petersburg, FL · On-site

About the Role The Tier II Engineer will be responsible for resolving inbound customer service and ... Handle incident and service requests; resolve them within the agreed Service Level Agreement

Dobson Technologies

NOC Engineer II

Oklahoma City, OK · On-site

Perform maintenance level activities such as configuration changes, reloads, card insertion and ... Train other NOC Tier I & II, engineers as needed on process and technologies. * Work on other ...

Armada

Lead Data Center NOC Engineer

OR · On-site +1

$125K - $157K/yr

About the role We are seeking a Lead Level 2 Data Center NOC Engineer to provide technical leadership and operational ownership across modular, edge, and distributed data center environments. This ...

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How much do noc level 2 engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for noc level 2 engineer in the United States is $39.45, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $49.76 per hour, depending on experience, location, and employer.

How much do NOC Level 2 engineers make in the US?

NOC Level 2 engineers in the US typically earn between $60,000 and $85,000 annually, depending on experience, location, and certifications. They often work in network operations centers, troubleshooting network issues, and maintaining infrastructure, with some roles offering additional benefits or overtime pay.

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Infographic showing various Noc Level 2 Engineer job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $82,062 per year, or $39.5 per hour.

NOC Level 1 Technician

Kansas City, MO • On-site

Conexon
Telecommunications • 201 - 500 employees
Learn more about Conexonexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we're looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.
The NOC Level 1 Technician is responsible for 24/7 network monitoring, initial incident response, and
accurate escalation of network and service issues within an ISP/MSP environment, including Fiber -to-theHome (FTTH) and Passive Optical Network (PON) services. This role serves as the front line of operational
support, ensuring timely detection, logging, categorization, communication, and escalation of incidents in
accordance with Incident and Major Incident Management procedures.
Location: In office
Job Type: Full- time
Schedule: Fixed, ability to work scheduled shifts in a 24/7/365 operational environment
Overtime: No
FLSA Status: Non-Exempt
Travel: No
Requirements
  • Foundational knowledge of TCP/IP, OSI model concepts, VLANs, and basic routing principles
  • Familiarity with network hardware, customer premises equipment (CPE), and monitoring and ticketing systems
  • Foundational understanding of Fiber-to-the-Home (FTTH) network architectures
  • Working knowledge of Passive Optical Network (PON) technologies (e.g., GPON, XGS-PON)
  1. Familiarity with key FTTH components, including:
  2. Optical Line Terminals (OLT)
  3. Optical Network Terminals (ONT/ONU)
  • Passive splitters and fiber distribution networks
  • Ability to interpret basic optical metrics, including signal levels, attenuation, and loss thresholds.
  • Understanding common FTTH service issues related to optical signal loss, provisioning errors, and access network faults
  • Ability to adapt to a rapidly changing team environment in support of evolving business and operational needs
  • Ability to remain calm and effective while working under pressure in a reactive operational environment

Key Responsibilities
Network Monitoring & Incident Intake
  • Monitor network, system, and service health using Network Management Systems (NMS) and alerting platforms
  • Monitor Fiber-to-the-Home (FTTH) network elements and alarms using NMS, Element Management Systems (EMS), and vendor-specific platforms
  • Detect, log, and categorize incidents based on defined impact and urgency criteria
  • Monitor approved maintenance windows for alarms or service impacts
  • Log incidents if unplanned customer impact occurs during a change
  • Respond promptly to alarms, alerts, and client-reported issues
  • Identify and document customer-impacting fiber outages related to feeder, distribution, or access network segments
  • Open, document, and manage network trouble tickets in accordance with established procedures
  • Assist with basic FTTH service activation verification as needed, including ONT registration, authentication status, and service availability

Initial Troubleshooting & Resolution
  • Perform basic troubleshooting for WAN/LAN connectivity, service availability, and performance issues
  • Perform initial diagnostics (e.g., ping, traceroute, interface checks) and execute standard resolution actions where documented in accordance with Standard Operating Procedures (SOPs)
  • Resolve known issues within defined authority and escalate unresolved incidents appropriately
  • Perform initial triage of Passive Optical Network (PON) events impacting customer services, including service degradation and loss of connectivity
  • Correlate FTTH alarms and events with customer trouble reports to determine the scope and severity of outages

Escalation & Coordination
  • Identify potential Major Incidents and immediately escalate to NOC Level 2
  • Escalate incidents to Level 2 Technicians with clear documentation, troubleshooting steps taken, and observed symptoms
  • Coordinate with internal teams, field operations, and carriers to support initial diagnostics and incident responses
  • Escalate fiber-related incidents to appropriate engineering, Outside Plant (OSP), or vendor support teams in accordance with established escalation procedures
  • Follow change-related notifications and escalation procedures

Communication & Documentation
  • Provide timely, accurate, and professional status updates in accordance with outage and incident communication guidelines
  • Ensure incident records contain accurate timestamps, affected services, and customer impact details
  • Maintain detailed shift logs and ticket notes to ensure continuity of operations across shifts

Experience & Education
  • High school diploma or equivalent required
  • Degree in Information Technology, Networking, or a related field preferred
  • CompTIA Network+ or related certification preferred; coursework in progress may be considered
  • Fiber Optic Association (FOA) or Fiber Broadband Association (FBA) certification is a plus
  • 1-2 years of experience in a NOC, help desk, or equivalent technical support environment preferred
  • Equivalent education, certifications, or qualifications may be considered in lieu of experience

Certifications (Preferred)
  • CompTIA Network+ or related certification (or coursework in progress may be considered)
  • Fiber Optic Association (FOA) or Fiber Broadband Association (FBA) certifications are a plus

Work Requirements
  • Regular on-site office presence is required
  • Ability to work flexible shifts in a 24/7/365 operational environment
  • Ability to adapt to a rapidly changing team environment in support of evolving business and operational needs
  • Ability to remain calm and effective while working under pressure in a reactive operational environment

Standard company benefits include
  • 3 weeks of Paid time off
  • Full benefits (i.e. health, dental, and vision)
  • Life insurance
  • Long-term and short-term disability insurance
  • Retirement benefits

Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon's mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process.
By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.

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