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Noc B Customer Service Jobs (NOW HIRING)

Anexinet

NOC Engineer

Blue Bell, PA · On-site

Maintains strong customer service skills when dealing with clients, vendors and Anexinet personnel ... a NOC, Server Support or Network Administration position * Associates degree or equivalent ...

Pavlov Media Inc

NOC Technician 1

Champaign, IL · On-site

$18 - $24/hr

Identify and escalate any issues with products or services that impact customer acceptance ... NOC. * Motivate others and lead by example in a team environment * Coach, share information, and ...

FirstLight

Senior NOC Technician

Portsmouth, NH · On-site

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged ... services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 ...

kgs

NOC Technician Tier 1

Washington, DC · On-site

Koniag IT Systems, Inc, a Koniag Government Services company , is seeking a NOC Technician Tier 1 to support KITS and our government customer in Washington, DC. This position requires the candidate ...

FirstLight

Senior NOC Technician

Victor, NY · On-site

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged ... services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 ...

FirstLight

Senior NOC Technician

Williston, VT · On-site

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged ... services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 ...

FirstLight

Senior NOC Technician

Latham, NY · On-site

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged ... services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 ...

Koniag, Inc.

NOC Technician Tier 1

Washington, DC · On-site

$25 - $36/hr

Koniag IT Systems, Inc, a Koniag Government Services company , is seeking a NOC Technician Tier 1 to support KITS and our government customer in Washington, DC. This position requires the candidate ...

kgs

NOC Technician Tier 1

Washington, DC

Koniag IT Systems, Inc, a Koniag Government Services company , is seeking a NOC Technician Tier 1 to support KITS and our government customer in Washington, DC. This position requires the candidate ...

FirstLight

Senior NOC Technician

Albany, NY · On-site

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged ... services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 ...

kgs

NOC Technician Tier 1

Washington, DC · On-site

Koniag IT Systems, Inc, a Koniag Government Services company , is seeking a NOC Technician Tier 1 to support KITS and our government customer in Washington, DC. This position requires the candidate ...

Creek Nation Casino

Food and Beverage CSR

Okemah, OK · On-site

$11.75 - $14.25/hr

In order to ensure satisfactory service for all patrons, a F&B CSR performs many different tasks such as food preparation, cleaning duties, act as a cashier/hostess and take food and beverage orders.

FirstLight

Senior NOC Technician

Manchester, NH · On-site

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged ... services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 ...

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Noc B Customer Service information

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How much do noc b customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for noc b customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a NOC B Customer Service job?

NOC B Customer Service jobs refer to customer service positions classified under the National Occupational Classification (NOC) system in Canada, specifically at skill level B. These roles generally require specialized training or education, such as college diplomas or apprenticeship training. Examples of NOC B customer service jobs include supervisors in customer service, technical support representatives, and other skilled service roles. These positions are typically more advanced than entry-level customer service jobs and often involve additional responsibilities such as team leadership, problem-solving, and technical support.

What are the key skills and qualifications needed to thrive as a NOC B Customer Service representative?

To thrive as a NOC B Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is usually required. Patience, active listening, and a customer-focused attitude are standout soft skills in this role. These skills are crucial for efficiently resolving customer issues, maintaining satisfaction, and contributing to overall business success.

What are some common challenges faced by NOC B Customer Service representatives and how can they be managed?

NOC B Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and maintaining accuracy under pressure. Managing these challenges requires strong organizational skills, effective communication, and the ability to quickly adapt to new information or changes in procedures. Many teams provide ongoing training and support, and collaboration with technical or supervisory staff helps resolve issues more efficiently. Staying proactive in learning and utilizing available knowledge bases can also greatly enhance job performance and satisfaction.

What is the difference between Noc B Customer Service vs Noc B Call Center Agent?

AspectNoc B Customer ServiceNoc B Call Center Agent
CredentialsHigh school diploma, customer service trainingHigh school diploma, call handling training
Work EnvironmentOffice or retail settings, face-to-face interactionsCall centers, phone-based interactions
Employer & IndustryRetail, telecommunications, bankingTelecommunications, customer support centers
Common Search & ComparisonCustomer ServiceCall Center Agent

Both roles involve assisting customers, but Noc B Customer Service typically includes face-to-face interactions in retail or office settings, while Noc B Call Center Agents primarily handle phone inquiries in call centers. The required skills and training are similar, focusing on communication and problem-solving. Understanding these differences helps job seekers find the right position based on work environment and interaction type.

What are popular job titles related to Noc B Customer Service jobs?

For Noc B Customer Service jobs, the most frequently searched job titles are:

NOC Technician I- SC

Greenville, SC • On-site

Communication Technology Services Inc
Telecommunications • 201 - 500 employees
Learn more about Communication Technology Services Incexternal

$20 - $25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Monitor all supported wireless infrastructure and provide level-one troubleshooting to ensure system stability.

  • Create, track, and manage trouble tickets for system alarms, ensuring proper documentation and timely resolution.

  • Communicate with customers, field technicians, and internal teams to provide updates, resolve issues, and follow up on service requests.

Job description

Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We have multiple openings for NOC Technician I in the Greenville, SC region. We are seeking candidates ready to take the next steps in their wireless career. We work ON-SITE on a rotating, " PANAMA SCHEDULE" working one of two possible shifts:

7:30 AM - 7:30 PM OR 7:30 PM - 7:30 AM

Must have work experience supporting customers with a Service Level Agreement (SLA), a formal contract between a service provider and a client that defines expected service standards: IT, cloud services, and vendor management.

The NOC Technician I is responsible for monitoring, troubleshooting, and ensuring the stability of supported wireless infrastructure through strong customer engagement and incident management. This role requires strong customer service skills, attention to detail, and the ability to track and follow up on tickets to ensure timely issue resolution.

Primary Responsibilities:

  • Monitor all supported wireless infrastructure and provide level-one troubleshooting to ensure system stability.
  • Create, track, and manage trouble tickets for system alarms, ensuring proper documentation and timely resolution.
  • Communicate with customers, field technicians, and internal teams to provide updates, resolve issues, and follow up on service requests.
  • Ensure that contractual Service Level Agreements (SLAs) are met by coordinating and following up with local personnel for prompt issue resolution.
  • Assist in data collection and trend analysis to identify recurring issues and proactively address potential system failures.
  • Assist in the process of auditing and updating equipment configurations in the monitoring system to reflect current DAS system configurations.
  • Maintain and update NOC site documentation to ensure accurate information is available for all supported systems.
  • Mentor regional technicians on proper ticketing procedures and driving best practices for incident resolution.
  • Process and track RMAs and spare equipment, assisting with asset management to maintain inventory accuracy.

Required Skills:

  • Previous experience in a Network Operations Center (NOC) or technical support role.
  • Strong customer service mindset with excellent verbal and written communication skills.
  • Ability to effectively track, prioritize, and follow up on trouble tickets until resolution.
  • Strong attention to detail with a commitment to completing projects and documentation thoroughly and efficiently.
  • Proficiency in Windows, Microsoft Office Suite (Word, Excel, Outlook), Visio, and iBwave platforms.
  • Ability to travel as required (~15%).

Preferred Experience:

  • Familiarity with DAS equipment and wireless infrastructure.
  • Knowledge of ticketing systems and SLA requirements.

Education

  • A+, Security +, Network +, Server +, or equivalent accredited certifications/degree are a plus.
  • CTS Network Operations Center

Pay Rate of $20-$25 per hour commensurate with experience

This position is full time and includes Company Benefits (Medical, Dental, FSA, 401(k), LTD/ STD, Life Insurance. Paid Time Off and Paid Holidays).

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