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No Experience Help Desk Jobs in Rochester, MI (NOW HIRING)

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Coordinator to be the first line of contact for all client support needs and will act as a customer ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and to act as a customer advocate by creating and prioritizing service desk tickets ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Artech Information System LLC

Desk side Support

Detroit, MI · On-site

$19.75 - $26.75/hr

Desk side Support Representative Distributed Client Services Location: DETROIT,MI-48243 Duration: 1 ... IBM- AT&T End user trouble shooting skills Experience with working with tickets Proficient with ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Experience of at least 2 years in a service desk or help desk environment. * Good communication skills. * Comfortable with implementing new technologies and automation capabilities that enhance team ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Resource will not work on service desk but be assigned to a particular customer team for application support with the below . Assists County users in researching and troubleshooting reported ...

Stefanini

Bilingual Helpdesk Technician

Southfield, MI

$18.25 - $24.75/hr

Company Description We help Procurement and Recruiting departments faced with the challenge of ... asset and experienced in doing phone and remote support Additional Information Bilingual ...

Oakland University

IT Support Specialist

Rochester, MI · On-site

$25/hr

Posting Details Posting Details Position Title IT Support Specialist Department 0570 - UTS Help Desk and Desktop Services Position Number X10570 Requisition No. TC06453 Salary Range/Pay Rate $25 per ...

Stefanini Group

Sr. Helpdesk Technician

Madison Heights, MI · On-site

$18.50 - $25/hr

... helpdesk or field service agent to move into a role with more responsibility. Much of your work ... Must have at least 2 years Technical Support experience * Excellent in oral and written English ...

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Showing results 21-40

All JobsHelp Desk JobsNo Experience Help Desk JobsNo Experience Help Desk Jobs in Rochester, MI

No Experience Help Desk information

See Rochester, MI salary details

$11

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$31

How much do no experience help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for no experience help desk in Rochester, MI is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

What is a no experience help desk?

'No Experience Help Desk' jobs are entry-level IT support positions designed for individuals without prior professional experience in technology or customer service roles. These jobs typically involve assisting users with basic technical issues, troubleshooting hardware or software problems, and escalating more complex issues to senior staff. Employers often provide on-the-job training and look for candidates with good communication skills, a willingness to learn, and basic computer literacy. These roles are a great way to start a career in IT and develop valuable skills for future advancement.

What skills and qualifications are needed to succeed as a no experience help desk professional?

To thrive as a No Experience Help Desk professional, you need basic computer literacy, troubleshooting abilities, and a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and common operating systems is beneficial, even if gained through personal use or self-study. Strong communication, patience, and a customer-focused attitude are soft skills that set candidates apart. These skills and qualities are important for effectively resolving technical issues and providing excellent support to users.

What challenges do entry-level no experience help desk professionals face, and how can they overcome them?

Entry-level help desk professionals often face challenges such as learning to troubleshoot unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, new hires should take advantage of training resources, proactively ask questions, and seek mentorship from more experienced team members. Developing strong customer service skills and maintaining a positive, patient attitude can also help them build confidence and resolve issues more efficiently.

What is the difference between No Experience Help Desk vs No Experience Customer Support Representative?

AspectNo Experience Help DeskNo Experience Customer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; strong communication skills
Work EnvironmentIT departments, technical support centersCall centers, retail, online support
Industry UsageTechnology, IT servicesRetail, e-commerce, service industries
Common Search/ComparisonYesYes

While both roles often require minimal experience and focus on customer interaction, the No Experience Help Desk emphasizes technical troubleshooting within IT environments, whereas the No Experience Customer Support Representative centers on general customer service across various industries.

What are the most commonly searched types of Help Desk jobs in Rochester, MI?

The most popular types of Help Desk jobs in Rochester, MI are:

What job categories do people searching No Experience Help Desk jobs in Rochester, MI look for?

The top searched job categories for No Experience Help Desk jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for No Experience Help Desk jobs?

Cities near Rochester, MI with the most No Experience Help Desk job openings:

No Experience Help Desk jobs near you

Service Desk Coordinator

Detroit IT

Birmingham, MI • On-site

Full-time

Re-posted 22 days ago

Job description

Company Description
Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help business' run efficiently.
Job Description
Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and will act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress and communicating on status and resolution of requests.
Job Responsibilities:
  • Answer calls in a timely, friendly and professional manor.
  • Evaluate, prioritize and communicate service requests within the Service Level Agreement (SLA).
  • Responsible for the scheduling of technician's on-site visits.
  • Responsible for service desk time tracking accuracy.
  • Review and understand ticket requirements and capture missing information.
  • Communicate and escalate any major system issues (Severity 1).
  • Communicate daily with clients regarding ticket status and plan of action.
  • Ensure all service requests have accurate time recorded.
  • Follow up with any on-site visits to ensure the highest level of customer satisfaction.

Qualifications
  • Excellent communication skills.Motivated and task oriented.
  • Ability to multi-task in a fast-paced environment.
  • Ability to understand technologies that are sufficient to making to making assignment decisions.
  • Strong organization skills.
  • Strong interpersonal skills but aggressive in managing expectations.

Required Education/Technical Skills:
  • Bachelor's Degree in Information Technology, Business Administration or a related field, preferred.
  • A+ certification, a plus.

Additional Information
• Competitive pay package that includes base salary or hourly pay and potential to be included in the company bonus plan.
• A casual and fun work environment.
• Ongoing growth and development opportunities including training, on-the-job experiences, and volunteer opportunities.

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