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At Quincy Medical Group, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

About the Role

As a Patient Access Representative in Winchester, Illinois, you will serve as an important member of a close-knit rural healthcare team. This unique position combines traditional patient access responsibilities with light clinical support duties, helping ensure patients receive a seamless experience from check-in through their appointment.

In this role, you will assist with patient registration, scheduling, insurance verification, and front-office operations while also supporting providers and clinical staff with basic patient care activities as needed. This position is ideal for someone who enjoys variety in their day, thrives in a team-oriented environment, and is passionate about serving patients in a rural healthcare setting.

Schedule & Work Environment

• Full-time position, Monday-Friday, 8:00 AM - 5:00 PM.
• Position based in Winchester, Illinois.
• No weekends, holidays, or overnight shifts.
• Rural clinic environment where team members work collaboratively to support both patient access and clinical operations.
• Opportunity to build strong relationships with patients and the local community.

Primary Responsibilities

• Greet patients and visitors in a professional, welcoming, and compassionate manner.
• Register patients and accurately collect demographic, insurance, and financial information.
• Schedule appointments, procedures, and follow-up visits.
• Verify insurance eligibility and assist with obtaining necessary information for patient visits.
• Answer incoming phone calls and assist patients with scheduling, registration, and general inquiries.
• Maintain accurate patient records within the electronic medical record.
• Collect patient payments and assist with basic administrative functions as needed.
• Provide support to clinical staff by preparing exam rooms and ensuring supplies are stocked and readily available.
• Assist with obtaining and documenting vital signs, patient histories, and other basic clinical information as directed and within training requirements.
• Support patient flow by escorting patients and assisting with clinic operations.
• Coordinate communication between patients, providers, and care teams to ensure efficient clinic workflow.
• Maintain confidentiality and comply with HIPAA and organizational policies.
• Perform other duties as assigned to support clinic operations.

Qualifications

• High school diploma or GED required.
• Previous customer service, healthcare, medical office, administrative, CNA, PCA, Medical Assistant, or related experience preferred.
• CPR certification preferred or ability to obtain after hire.
• Strong communication and interpersonal skills.
• Ability to multitask and adapt to changing priorities throughout the day.
• Comfort working in both administrative and patient-facing clinical support activities.
• Basic computer and data entry skills required.
• Experience with electronic medical records preferred.
• Commitment to providing exceptional patient service and compassionate care.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The compensation for this role includes a base pay range of $15.35 - $23.03 per hour, with actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

If you are committed to putting our patients first and helping shape the future of care, you belong at QMG.