No Experience Clerk Jobs (NOW HIRING)

Job Posting End Date:

September 3, 2026

Department:

HUMAN SERVICES

Compensation Grade:

G15

Compensation Range & Starting Salary:

Pay Range: $35,193.60 - $54,849.60
Starting salary may be negotiable based on qualifications.

Job Exempt (If No, Position is eligible for overtime):

No

Scheduled Weekly Hours:

40

About Us:

Recognized as one of America's Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.

Job Duties and Preferred Qualifications:

The City of Virginia Beach Department of Human Services is seeking an experienced Clerk to work in its Employment Services Division. Under general supervision the Clerk will serve as the first point of contact at the reception station by greeting visitors, clients, and staff, and announcing appointments as appropriate.

JOB DUTIES:

• Manage citizen mail inventory, distribution, and related tracking processes

• Oversee inventory management and distribution of office and operational supplies

• Maintain a welcoming, professional, and customer-friendly reception environment for visitors entering the Department of Human Services Housing Resource Center

• Ensure all visitors sign in through the Check-In Visitor Management System and assist individuals with kiosk usage as needed

• Monitor visitor flow to minimize wait times and prevent congestion in reception areas

• Provide photocopying assistance for clients submitting required documentation

• Adhere to all front desk safety, security, and operational procedures

• Provide customers with general information regarding Human Services programs, office locations, and hours of operation

• Apply customer service principles and best practices when assisting members of the public

• Maintain professionalism and composure when assisting customers experiencing a wide range of emotional responses

• Respond to inquiries from employees and the public in person and by telephone

• Explain applicable rules, policies, procedures, and regulations to clients and visitors

• Operate computer screening and visitor management systems

• Resolve client concerns by directing inquiries or complaints to the appropriate program area or staff member

• Follow established city telephone procedures and communication protocols

• Maintain and update resource materials, directories, and telephone contact lists

• Notify appropriate administrative staff of threatening, unsafe, or emergency situations

• Foster effective communication between clients, visitors, and staff to support efficient service delivery

Schedule: Monday - Friday 7:30am - 4:30pm or 8:00am - 5:00pm

The City offers agenerous benefits package such ashealth, dental and life insurance, retirement, and savings plans. Other key benefits include:

• Maternity/paternity and parental leave

• Holidays and Paid Leave

• Tuition Reimbursement

• Employee Assistant Program

• Professional Development

Additional requirements:
DMV Transcript: No
CDL: No
Drug & Alcohol Clearinghouse: No
CPS Check: Yes
Physical: No
Respirator: No
Psychological Screening: No
Polygraph: No
At Will: No

Minimum Requirements:

Minimum Qualifications: Requires any combination of education (above the high school level) and/or experience equivalent to two (2) years in fields providing the required knowledge, skills, and abilities associated with such positions as clerk or office assistant.Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Skills:

Computer Literacy, Customer Service, Greet Visitors, Multi-Line Phone Systems, Telephone Customer Service, Troubleshooting

Working Conditions:

Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City's business.
The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.
https://workingcondition-summary-prod.s3.amazonaws.com/P8921.pdf

Official Job Descriptions:

To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=E

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.

Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.